---
sourceDocument: Zurich Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# ITSM connector

# ITSM connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ITSM connector comprises two connectors: the Windows Management Instrumentation (WMI) and PowerShell. The WMI connector enables you to interact with the Windows Operating System to get important information and the PowerShell connector enables you to perform various actions on IT services.  
* To use the ITSM connectors, see [Use a connector in RPA Desktop Design Studio](https://www.servicenow.com/docs/OoJIBlHFWN4nn98dVkQXvw "Connect to the various data sources and tools to create automation by using a connector in RPA Desktop Design Studio.").
* To expose the methods, see [Use connector method](https://www.servicenow.com/docs/wUMF3vH95wX6UNGs2mAmrg "Expose and then use the methods within a connector to perform all the actions that the connector can do.").
* To use the methods, see [Use a component in RPA Desktop Design Studio](https://www.servicenow.com/docs/pBFyAiUAm04hPNPRViv8ew "Design automation projects by using components in RPA Desktop Design Studio.").
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* **[PowerShell connector methods](https://www.servicenow.com/docs/aZSfk9coIpA4tRf0Z~o5pA)**   
  The PowerShell connector methods act as interfaces with the Microsoft PowerShell to send requests and get responses in the RPA Desktop Design Studio.
* **[Parameters of the PowerShell connector methods](https://www.servicenow.com/docs/1dhx_KzokS76fjsyPOqxCQ)**   
  Learn about the various parameters of the Microsoft PowerShell connector methods in RPA Desktop Design Studio.
* **[WMI connector methods](https://www.servicenow.com/docs/R6g4zm8p5~JQSLuRDYGMQg)**   
  The Windows Management Instrumentation (WMI) connector methods act as interfaces with the WMI to send various requests and get responses in the RPA Desktop Design Studio.
* **[Parameters for WMI connector methods](https://www.servicenow.com/docs/tWgzeLuUxDl71RSBbua7Kg)**   
  The parameters for the Windows Management Instrumentation (WMI) connector methods enable you to send custom inputs to the WMI to perform different actions such as get disk details, environment value, CPU usage, and more as part of an automation Workflow in RPA Desktop Design Studio.