--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Control Tower (legacy) # AI Control Tower (legacy) {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Control Tower (legacy) The AI Control Tower (legacy) is a platform designed to accelerate AI adoption by connecting various parts of an organization. It enables customers to manage, track, and configure AI systems and assets efficiently. The platform includes workflows and components such as roles and tables to support AI management. Show full answer Show less ## Key Features * **AI Risk and Compliance:** Provides tools to manage AI capabilities ethically, mitigate risks, and ensure compliance with regulations. * **Configuration and Usage:** Allows configuration of AI Control Tower workflows and provides guidance on usage to maximize benefits. * **Data Handling:** Transfers data from individual ServiceNow instances to a centralized environment, possibly across different regions and third-party providers like Microsoft Azure, following ServiceNow's internal policies. * **Data Collection and Privacy:** Collects inputs, outputs, and edits to improve AI models and products. Customers have the option to opt out of data collection at any time. * **Availability Restrictions:** Some AI models and features are not available in certain regions, data centers, or regulated markets. Customers should verify availability based on their location and compliance requirements. ## Important Considerations * The AI Control Tower uses rapidly evolving AI and machine learning technologies that may not always provide fully accurate or appropriate results. * Customers are responsible for testing outputs for accuracy, appropriateness, and harm, especially in sensitive areas like healthcare, finance, or security. * Human oversight is strongly recommended; AI outputs should not be solely relied upon for critical decision-making. * Compliance with ServiceNow's AI Acceptable Use Policy is required. The AI Control Tower is a platform that connects different parts of an organization to speed up the AI adoption. ## Get started {#ai-control-tower-landing__cf-app-landing-get-started} |-|-| | [ExploreLearn how you use AI Control Tower to manage and track all the AI systems, and other AI assets.](https://www.servicenow.com/docs/wvC_~ZlPHMAX580TeJLRDw "Explore and learn about the AI Control Tower and its role in managing the AI asset inventory, overseeing configurations, integrating with other applications, and handling the asset approval workflow.") | [ConfigureConfigure all AI Control Tower workflows](https://www.servicenow.com/docs/DrD4UCKBwXhA3olwzI2ykg "Configure the AI Control Tower workflow.") | | [UseLearn how to use AI Control Tower.](https://www.servicenow.com/docs/aQ0u~X0gzmcsxwR5scoWwQ "Use AI Control Tower for creating governance workflows.") | [ReferenceGet details about components such as roles and tables.](https://www.servicenow.com/docs/cKu8IzsoOS1xEBUO5OkwsQ "Reference topics for AI Control Tower.") | | [Risk and ComplianceAI Risk and compliance application to manage your artificial intelligence (AI) capabilities ethically, mitigate AI risks, and ensure compliance.](https://www.servicenow.com/docs/access?context=ai-risk-and-compliance&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) | | [ ] {#ai-control-tower-landing__table_edz_k2y_pcc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-control-tower-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-control-tower-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-control-tower-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-control-tower-landing__ul_j3b_4vd_wcc} ## AI limitations {#ai-control-tower-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-control-tower-landing__p_kv2_nfg_h1c} ## Data processing {#ai-control-tower-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-control-tower-landing__p_lv2_nfg_h1c} ## Data collection {#ai-control-tower-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#ai-control-tower-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/nqRqh8RmNtBFHEb~aJxcsg "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#ai-control-tower-landing__p_pv2_nfg_h1d} Note: We have controls in place to enable/disable the data collection and data processing.