Model Context Protocol Client

  • Release version: Zurich
  • Updated July 2, 2025
  • 2 minutes to read
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    Summary of Model Context Protocol Client

    The ServiceNow Model Context Protocol (MCP) client allows customers to access externally hosted MCP tools via an MCP server integrated within the ServiceNow AI Agent Studio. This integration facilitates the use of advanced AI models published through the MCP server, enhancing AI capabilities within the ServiceNow platform.

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    Configuration and Setup

    Customers can configure the MCP client directly within AI Agent Studio by adding and managing MCP servers. This setup enables seamless connectivity and utilization of AI models provided through MCP.

    Availability and Restrictions

    • Not all model providers are accessible to customers with in-country SKUs or those operating in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
    • AI products and features may have regional restrictions and are sometimes unavailable in regulated markets.
    • Customers should monitor ServiceNow release updates for changes in model provider availability and feature access.

    AI Limitations and Responsibilities

    The MCP client leverages AI and machine learning, which may not always deliver fully accurate or appropriate results. ServiceNow advises customers to thoroughly test AI outputs, maintain human oversight, and avoid relying solely on AI for critical decision-making, especially in sensitive domains such as healthcare, finance, legal, and security.

    Customers must comply with ServiceNow’s AI Acceptable Use Policy when using MCP client features.

    Data Processing and Privacy

    • Use of the MCP client involves transferring data from customer instances to centralized ServiceNow environments, potentially across different regions or third-party cloud providers like Microsoft Azure.
    • Data handling follows ServiceNow’s internal policies and compliance standards to ensure security and privacy.
    • ServiceNow collects input, output, and edit data from the MCP client to improve AI technologies, but customers can opt out of data collection anytime.

    Key Takeaways for ServiceNow Customers

    • The MCP client extends AI capabilities by connecting to external MCP servers within AI Agent Studio.
    • Proper configuration and awareness of regional and regulatory restrictions are essential to ensure compliance and functionality.
    • Customers bear responsibility for validating AI outputs and ensuring appropriate use according to policy and use case.
    • Data privacy and governance considerations are integral, with options to opt out of data collection available.

    The ServiceNow® Model Context Protocol (MCP) client enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP server in the ServiceNow® AI Agent Studio.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.