Enable voice input for ServiceNow Otto panel
Give users the option to use their voice when interacting with the ServiceNow Otto panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.
Before you begin
You must have installed at least one ServiceNow Otto application with a skill that uses the ServiceNow Otto panel. See ServiceNow Otto panel for more information about supported skills.
Role required: sn_generative_ai.nsa_admin
About this task
You can give users the option to use voice input in the ServiceNow Otto panel. This feature provides an additional input method to interact with ServiceNow Otto skills in English. Once it’s enabled, users can choose to activate this feature in their personal accessibility preferences by toggling on Enable voice input for the ServiceNow Otto panel. See Configure Next Experience accessibility preferences for more information about setting personal accessibility preferences.
Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, and mobile users on the go, such as field service agents.
The voice input feature is not supported in regulated markets.
Procedure
Result
Users can choose whether they can use their voice to interact with the ServiceNow Otto panel in their Next Experience accessibility preferences.