AI Agent Studio overview
Summarize
Summary of AI Agent Studio overview
AI Agent Studio is a centralized application within ServiceNow that enables you to create, manage, and test AI agents and agentic workflows designed to automate and execute business processes. To start using the agentic AI experience, you must first install the ServiceNow Otto AI agents. The studio provides an intuitive interface with guided tours and templates to help you build and customize AI-driven workflows efficiently.
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Key Features
- Overview Page: Includes sections for ready-made templates and AI agents, recent activities, and a journey checklist with instructional videos to assist in successful adoption.
- Create and Manage: Offers list views for agentic workflows and AI agents, with capabilities to create, duplicate, delete, and configure workflows or agents via Guided Setup. Advanced filtering and column customization help quickly locate and manage items.
- Activity Logs: Tracks execution logs for both workflows and AI agents, including version control, enabling detailed monitoring and troubleshooting of agentic AI operations.
- Testing Capabilities: Supports manual single-execution tests to verify expected behavior and automated evaluations to identify patterns or trends across multiple executions. Note that testing does not support live agent interactions via the ServiceNow Otto panel; for live chat, ServiceNow Otto for Virtual Agent must be used.
- Settings and AI Guardian: Allows configuration of AI Guardian features such as offensiveness detection, prompt injection protection, and long-term memory management to enhance AI agent security and behavior.
- AI Agent Analytics Dashboard: Provides key metrics including number of agents/workflows used, efficiency gains (time-to-resolution), and execution counts to evaluate AI agent performance and impact.
Practical Benefits for ServiceNow Customers
By leveraging AI Agent Studio, customers can automate complex workflows with AI-driven agents, improving operational efficiency and achieving business goals faster. The ability to start from templates and customize agents reduces development time, while comprehensive testing and monitoring tools ensure reliability and performance. Security features via AI Guardian help maintain control and safety when deploying AI agents. The analytics dashboard offers actionable insights to optimize AI agent usage continuously.
Create, manage, or test AI agents and agentic workflows so that you can create self-executing workflows to help you achieve your business goals.
AI Agent Studio overview
With the AI Agent Studio application, you can create, manage, or test AI agents and agentic workflows all in one place. To enable the agentic AI experience, you must first install AI agents. For more information, see Install ServiceNow Otto AI agents.
The Overview page has three sections where you can find the information that you must understand, begin, and continue developing AI agents and agentic workflows. When you first go to the AI Agent Studio, tour points are available to guide you through the experience.
In the Ready-made agentic workflows and AI agents section, you can find the templates and ready-made AI agents and agentic workflows that you can incorporate as-is or in custom workflows that you create. You can even explore more templates to find the ones that best fit your needs.
In the Recent agentic workflows and AI agents activity section, you can find the agentic workflows or AI agents that have been created or configured most recently. On both List views, you can create, duplicate, or delete agentic workflows or AI agents. The tab also includes a link to the AI Agents Dashboard where you can review the details about AI agent usage and performance.
The third section is a card to open a modal with a journey checklist that describes the steps to incorporate the AI agents into your workflows successfully and a video that provides an overview of the AI agents and workflows to get you started. Select View steps to open this section.
The following example shows the Overview page of AI Agent Studio.
Managing agentic workflows and AI agents
From the AI Agent Studio Create and manage page, you can create, duplicate, or manage the existing agentic workflows and AI agents. This page has two tabs, one for agentic workflows and one for AI agents. You can edit the columns of the List view to change what information is displayed. You can also search or filter the Lists to find the agentic workflows and AI agents that you're looking for quickly. By selecting the name of the agentic workflow or AI agent, you can open Guided Setup to configure or reconfigure the agentic workflow or AI agent.
The following example shows the AI Agent Studio create and manage page after several applications are installed.
Agentic AI activity
The activity page contains execution logs for both agentic workflows and AI agents. The list allows you to filter based on various fields, including the version. For more information on creating multiple versions of the List of steps field, see Version control for AI agents and agentic workflows.
The following example shows several execution logs in AI Agent Studio.
Testing agentic AI
There are two types of manual tests you can do: AI agent or agentic workflow to test execution or Test access to test security controls. You can view your executed tests in the two tabs of the testing page. For manual execution tests, you can select the reply button to repeat the test. You can open the full details page of an automated test by selecting the test's name in the list in the Automated tab.
The following example shows the inputs for a Generate Resolution Plan agentic workflow testing setup of AI Agent Studio.
AI Agent Studio settings
The following image shows the AI Agent Studio settings.
AI Agent Analytics dashboard
From the AI Agent Analytics dashboard, you can review the vital statistics about your AI agents and agentic workflows. You can see the data about the number of agents and agentic workflows used, time-to-resolution efficiency gain, and the number of executions.
The following example shows the overview page for the AI Agent Analytics dashboard.