---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Install ServiceNow Otto AI agents

# Install ServiceNow Otto AI agents {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install ServiceNow Otto AI agents on your ServiceNow instance to enable the agentic AI experience.

## Before you begin

To get started with AI agents, you must have:

* License requirements: A ServiceNow Otto Pro Plus or Enterprise Plus license.  
  Note:  
  A ServiceNow Otto License is required. ServiceNow Otto AI Agents is available to all users who have ServiceNow Otto.
* Instance requirements: An instance on Zurich Patch 2 or later.
* Application requirements: The following store applications and all the dependency applications must be installed and updated:
  * ServiceNow Otto for IT or HRSD (or other workflows).  
    Note:  
    ServiceNow Otto AI agents aren't standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other ServiceNow Otto applications that include AI agents, such as ServiceNow Otto for IT Service Management (ITSM) or ServiceNow Otto for Customer Service Management (CSM).
  * ServiceNow Otto AI Agents store application
* AI Search enabled on your instance.
* The ServiceNow Otto panel must be turned on.  
  Note:  
  You can access AI agents in the ServiceNow Otto panel. To enable the ServiceNow Otto panel, see [Turn on the ServiceNow Otto panel](https://www.servicenow.com/docs/ZdeQbgpoVuGv1xw8CX7EsQ "Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.").

Role required: sn_aia.admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for and select a ServiceNow Otto application, such as ServiceNow Otto for IT Service Management (ITSM) or Now Assist for Platform.
3. Select Install.
{#install-ai-agents-plugins__steps_ekq_jdb_h2c}

## Result

AI agents associated with the ServiceNow Otto application are installed on your instance.

## What to do next

Assign the admin role
:   Add the role `sn_aia.admin` to the user who will administer the AI Agent Studio, and then navigate to AllAI Agent StudioOverview.

Access the AI Agent Studio
:   Navigate to AllAI Agent StudioOverview in the AI Agent Studio application navigator where you can create and manage AI agents and agentic workflows.

*[\>]: and then