---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Analyzing AI performance

# Analyzing AI performance {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.

## Get started {#now-assist-analytics__cf-app-landing-get-started}

|-|-|
| [ExploreLearn more about AI Analytics](https://www.servicenow.com/docs/DaTKDLn2RVIgOIGvO7aYXw "Learn how AI Analytics enables users with the AI Analytics Viewer or AI Analytics Admin role to monitor the usage, adoption, and performance of generative AI features and capabilities.") | [Configure![]()Configure AI Analytics](HvzX3gtmjEePLGUWpLxrWA "Configure the AI Analytics dashboard to view usage, value, and performance indicators for generative AI features on your instance.") |
| [Use Use AI Analytics](https://www.servicenow.com/docs/liY3b5GDp1kyNoGP~UWutA "The AI Analytics dashboard provides indicators and breakdowns that help monitor the performance of generative AI features, capabilities, and skills active on your instance.") | [ReferenceLearn about user roles in AI Analytics](https://www.servicenow.com/docs/jjdPGTA1VKOvePdzBxwLKg "AI Analytics reference topics include information about user roles and details of the indicators on the dashboard.") |
[ ]

{#now-assist-analytics__table_mtp_clr_gcc}

## Troubleshoot and get help {#now-assist-analytics__cf-app-landing-get-help}

* [Ask questions and explore other resources for in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#now-assist-analytics__ul_rtp_clr_gcc}

## AI limitations {#now-assist-analytics__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-analytics__p_kv2_nfg_h1c}

## Data processing {#now-assist-analytics__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-analytics__p_lv2_nfg_h1c}

## Data collection {#now-assist-analytics__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-analytics__p_jv2_nfg_h1c}