---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Data Kit

# AI Data Kit {#ariaid-title1}

Release version: Zurich  
Updated August 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of AI Data Kit

ServiceNow AI Data Kit enables customers to add curated datasets to a data catalog, supporting AI skill development and evaluation when used alongside AI Skill Kit.
This tool facilitates creating custom datasets and configuring prompts and skills to enhance AI capabilities within the ServiceNow platform.
Show full answer Show less  

## Key Features

* **Dataset Creation:** Easily build and add datasets to data collections for AI training and evaluation.
* **Integration with AI Skill Kit:** Uses curated data to support AI skill development workflows.
* **Configuration Options:** Customize prompts and AI skills to fit organizational requirements.
* **Support Resources:** Access troubleshooting help, community forums, known error articles, and customer support for efficient issue resolution.

## Important Considerations

* Some Now Assist products/features and AI capabilities may be unavailable in certain restricted environments, such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances. Customers should verify feature availability for their regions and deployment environments.
* AI-generated outputs may not always be fully accurate or appropriate. Customers must test and evaluate AI use cases carefully, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, and security.
* Data processed by AI Data Kit is transferred from customer instances to centralized ServiceNow environments, potentially across different data center regions or third-party cloud providers like Microsoft Azure, in accordance with ServiceNow's data handling policies.
* ServiceNow collects and uses input and output data from AI Data Kit to improve AI technologies, with customers having the option to opt out of future data collection.  
Use ServiceNow®AI Data Kit to add datasets to a data catalog. The curated data works with AI Skill Kit to enable AI skill development and evaluation.

## Get started {#now-assist-data-kit-landing__cf-app-landing-get-started}

|-|-|-|
| [Explore](https://www.servicenow.com/docs/o1G8zG5klTjSo1duO4OWZg "The AI Data Kit plugin for Now Assist enables you to add datasets to a data catalog and create collections for use in ServiceNow SDK.") Learn how AI Data Kit can help create custom datasets | [Configure](https://www.servicenow.com/docs/uUua~CB4_U5YZB5vNLNxgA "Configure prompts and skills for AI Data Kit.") Configure AI Data Kit for prompts and skills | [Use](https://www.servicenow.com/docs/~9ShxcEg68t7ioaWVuHcWg "Use AI Data Kit to add datasets to a data catalog to create collections for use in ServiceNow SDK.")Use AI Data Kit to create datasets to add to data collections |
|   |   | [Reference](https://www.servicenow.com/docs/iavVRIqnq08h2EfeNDmATw "Reference topics for AI Data Kit.")Reference information for AI Data Kit |
[ ]

{#now-assist-data-kit-landing__table_zhp_snh_jcc} Important:  
Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases.  
Important:  
Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

## Troubleshoot and get help {#now-assist-data-kit-landing__cf-app-landing-get-help}

* [Ask questions and explore other resources for AI Data Kit in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#now-assist-data-kit-landing__ul_e3p_snh_jcc}

## AI limitations {#now-assist-data-kit-landing__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-data-kit-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-data-kit-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-data-kit-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-data-kit-landing__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-data-kit-landing__p_jv2_nfg_h1c}