--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Overview tab in AI Admin Hub # Overview tab in AI Admin Hub {#ariaid-title1} Release version: Zurich Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Overview tab in AI Admin Hub The AI Admin Hub console in ServiceNow provides a centralized interface to set up, configure, and monitor ServiceNow Otto applications and generative AI features. It offers easy access to installing plugins, activating and configuring skills, and monitoring performance, enabling efficient management of AI capabilities within your ServiceNow instance. Show full answer Show less ## Key Features * **Plugin Installation:** Review and install relevant plugins from the *Available for you* tab that contain Otto skills tailored to your business needs. * **ServiceNow Otto Panel Activation (Optional):** Enable the Otto panel in the Next Experience UI to let agents access Otto skills anywhere on the AI Platform. This is optional since skills can also appear in the Core UI and Workspaces. * **Skill Activation and Configuration:** Explore and activate specific Otto skills suited for your use cases via the Skills page. Customize skill inputs, triggers, and display locations including in-product UI or the Otto panel. * **Account Settings Management:** Configure language support with Dynamic Translation, review plugin availability, and monitor data sharing settings from the Admin console Settings page. * **Performance Monitoring:** Use metrics on the Overview page to track plugin statuses, active skills, summaries, and issues requiring attention. * **Implementation Guidance:** Follow the ServiceNow Otto journey checklist accessible from the Overview page to guide your implementation, including learning about the framework, skills, panel, activation, and performance analysis. ## Key Outcomes By leveraging the AI Admin Hub Overview tab, ServiceNow customers can quickly onboard and manage generative AI features through a guided workflow. This streamlines the deployment of Otto skills, ensures proper configuration, and provides ongoing insights into skill usage and system health, enabling optimized AI-driven workflows and user experiences within the ServiceNow platform. The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor ServiceNow Otto applications and features. x ## AI Admin Hub overview tab {#configuring-now-assist__section_zzd_qqv_jyb} Begin your exploration of the ServiceNow Otto features and skills in the AI Admin Hub console. This console contains everything that you need to install, configure, and learn about the different generative AI features on the ServiceNow AI Platform. The following example shows the AI Admin Hub Overview page. Figure 1. AI Admin Hub Overview page ## AI Admin Hub workflow {#configuring-now-assist__section_a12_qqv_jyb} Take five steps to begin using the AI Admin Hub console. 1. Install plugins. : On the Available for you tab of the Settings page, you can review the available plugins and install the ones that are relevant to your business needs. Each plugin contains the skills that you can activate to enable generative AI features on your instance. The following diagram shows the Available for you tab. : Figure 2. Available for you tab on the AI Admin Hub Settings \> Plugins page 2. (Optional) Turn on the ServiceNow Otto panel. : The ServiceNow Otto panel integrates the ServiceNow Otto skills into the Next Experience UI. By turning on the ServiceNow Otto panel directly from the AI Admin Hub console, you enable agents to access skills from anywhere on the ServiceNow AI Platform. For more information about the ServiceNow Otto panel, see [ServiceNow Otto panel overview](https://www.servicenow.com/docs/zS7eXu3naBqcSRxaf0zR_w "With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). This step is optional because the skills can also display in-product in the Core UI and in Workspaces. You can turn the ServiceNow Otto panel on from the ServiceNow Otto Experiences page of the Admin console. Figure 3. ServiceNow Otto Experiences page with ServiceNow Otto panel 3. Activate skills. : Skills are features that are created for a specific use case in a ServiceNow Otto application. Use the ServiceNow Otto Skills page to explore the skills that are available with your installed plugins. The following diagram shows the available features and skills in the Technology workflow. Figure 4. Available ServiceNow Otto features and skills in the Technology workflow After deciding which skills best fit your business needs, you can activate them from the console. Some skills require configuration so that you can customize the skill to your needs, such as determining the skill inputs and triggers. You can select the skills that you want to configure in the AI Admin Hub Features page. The following example shows a step in the guided setup of the skill activation process, which is choosing where to display the skill. Skills can be displayed in-product, including the Core UI and Workspaces, or in the ServiceNow Otto panel. You can choose either or both locations. The following diagram shows the process for chat summarization activation in AI Admin Hub. Figure 5. Chat summarization activation in AI Admin Hub 4. Review your ServiceNow Otto account settings. : The ServiceNow Otto Admin console Settings page enables you to set up language support, if you have Dynamic Translation enabled on your instance, and review your account details. Get up-to-date information about what plugins are available to you and the status of data sharing on your instance. Figure 6. ServiceNow Otto Admin console account settings 5. Monitor and analyze skill performance. : Use the metrics available on the Overview page to review the summaries, performance information, and issues that need your attention. The following example shows the current plugin status, as well as the number of active skills. Figure 7. Plugin and Skills status on the AI Admin Hub Overview page The AI Admin Hub console contains the ServiceNow Otto journey checklist with additional instructions for implementing ServiceNow Otto on your instance. Figure 8. ServiceNow Otto journey checklist You can consult the following checklist from the AI Admin Hub console Overview page at any time to guide your implementation of ServiceNow Otto applications, features, and skills. ## Learn more about the ServiceNow Otto journey * Get an overview of [the ServiceNow Otto framework](https://www.servicenow.com/docs/0uq9cMW1II_vV8KlPI~3gA "Learn how AI Admin Hub brings generative AI capabilities to the ServiceNow AI Platform. With AI Admin Hub, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively."). * Discover the [ServiceNow Otto panel](https://www.servicenow.com/docs/zS7eXu3naBqcSRxaf0zR_w "With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly."). * Explore the [ServiceNow Otto skills](https://www.servicenow.com/docs/M3y_NZhSXV2BWMI7mMV5pA "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.") available. * [Activate and configure a ServiceNow Otto skill](https://www.servicenow.com/docs/E0gMI~lSa8TpO0mxAI8rFQ "Configure the triggers, settings, and display locations for AI skills to enable generative AI capabilities across the ServiceNow AI Platform.") using the AI Admin Hub console. * [Analyze and monitor](https://www.servicenow.com/docs/GbCQZv_ieYi~hXZRx22_qw "Use the AI Admin Hub analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention.") ServiceNow Otto skill usage and performance.