--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Exploring AI Admin Hub # Exploring AI Admin Hub {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Learn how AI Admin Hub brings generative AI capabilities to the ServiceNow AI Platform. With AI Admin Hub, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively. ## AI Admin Hub overview {#exploring-now-assist-platform__section_jp4_jmm_syb} ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. The generative AI features are based on the initial training and architecture. A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. The generative AI products provide features and skills that are tailored to meet the needs of users in different workflows. ## The generative AI framework {#exploring-now-assist-platform__section_kp4_jmm_syb} The AI framework is supported across the ServiceNow AI Platform. To use generative AI skills, AI agents, or agentic workflows, activate a ServiceNow Otto product or purchase the appropriate product license for your needs. ServiceNow generative AI products include some or all of the following foundational platform tools for generative AI products. For more information, see [ServiceNow Otto skills in the Platform window](https://www.servicenow.com/docs/xOKV6lgDmR~PIlVH7TxU1Q "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations."). * Administrators install plugins, manage skills, and analyze usage and performance with the [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/9sLK7Pe6yq6~Cl25Hf9wTw "The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor ServiceNow Otto applications and features."). * Users can take advantage of AI skills by using the [ServiceNow Otto panel](https://www.servicenow.com/docs/zS7eXu3naBqcSRxaf0zR_w "With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") on the instance. * Use [ServiceNow Otto in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) to generate answers for AI Search. * Use [ServiceNow Otto for mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=zurich&pubname=zurich-mobile&ft:locale=en-US) to run generative AI skills in a mobile environment. * Use [ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US) to create conversational catalog experiences and author topics that use LLM topic discovery. * Developers can use the [Generative AI Controller](https://www.servicenow.com/docs/tbCAMbqXdyO6lwE~nUWHJg "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses. {#exploring-now-assist-platform__ul_jrv_y1d_wyb} The following diagram shows what's available in the generative AI framework. ## ServiceNow generative AI feature benefits {#exploring-now-assist-platform__section_np4_jmm_syb} {#exploring-now-assist-platform__table_op4_jmm_syb__entry__3} | Benefit | Feature | Users | |-|-|-| | Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. | [ServiceNow Otto in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) | Everyone | | Install and configure gen AI applications and the skills they provide. | [Now Assist Admin console](https://www.servicenow.com/docs/DhEenY8eHewLiNYnGVEssA "Install plugins for ServiceNow Otto, to enable generative AI on your instance.") | Administrators | | Choose which skills to turn on, and which users can access them. | [Now Assist Admin console](https://www.servicenow.com/docs/E0gMI~lSa8TpO0mxAI8rFQ "Configure the triggers, settings, and display locations for AI skills to enable generative AI capabilities across the ServiceNow AI Platform.") | Administrators | | Monitor the usage and performance of generative AI features and capabilities offered. | [Now Assist Analytics](https://www.servicenow.com/docs/grVKs3ilolfN45PGi8UDLA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") | Administrators | | Access generative AI skills in context through a user-friendly interface. | [ServiceNow Otto panel](https://www.servicenow.com/docs/zS7eXu3naBqcSRxaf0zR_w "With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") | Everyone | | Use Now Assist skills on mobile devices. | [ServiceNow Otto for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=zurich&pubname=zurich-mobile&ft:locale=en-US) | Everyone | | Customize your workflows and use your own third-party LLM license. | [Generative AI Controller](https://www.servicenow.com/docs/tbCAMbqXdyO6lwE~nUWHJg "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") | Administrators or developers | | Use Now Assist in other platform features. | [Generative AI skills in the Platform workflow](https://www.servicenow.com/docs/xOKV6lgDmR~PIlVH7TxU1Q "Most generative AI products include skills in the Platform workflow, such as product navigation. Some products include skills for the conversational user and platform experience, and knowledge article recommendations.") | Administrators or developers | | Monitor Now Assist consumption on your instance. | [Monitoring Now Assist usage in Subscription Management](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) | Administrators | [ ] {#exploring-now-assist-platform__table_op4_jmm_syb}