--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow Otto panel # ServiceNow Otto panel {#ariaid-title1} Release version: Zurich Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read With the ServiceNow Otto panel, you can get assistance from AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly. You must fulfill the following conditions to use the ServiceNow Otto panel: * Next Experience must be enabled. For more information, see [Considerations for activating Next Experience](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). * You must have the now_assist_panel_user role. * Your role must be applied to at least one active AI skill to use skills in the ServiceNow Otto panel. {#now-assist-panel-overview__ul_yp2_cdz_tgc} There are three versions of ServiceNow Otto panel chats: standard, enhanced, and premium. Select one of the versions to learn more: * [Standard chat](https://www.servicenow.com/docs/mxrRt7_ax8enr~A109XbVg "ServiceNow Otto panel standard chat brings conversational support to a dynamic window where you can manage multiple active conversations and access superior search capabilities. Leverage generative AI to boost your productivity—summarize chats, cases, or incidents, request help, and generate resolution notes all in one place.") - provides conversational support assistance within a standard, static chat window. To activate the ServiceNow Otto panel standard chat, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/ZdeQbgpoVuGv1xw8CX7EsQ "Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface."). * [Enhanced chat](https://www.servicenow.com/docs/edfwORLu_BAwMe4His9S3Q "ServiceNow Otto panel enhanced chat brings conversational support to a dynamic window where you can manage multiple active conversations and access superior search capabilities. Leverage generative AI to boost your productivity—summarize chats, cases, or incidents, request help, and generate resolution notes all in one place.") - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. You must activate the ServiceNow Otto panel enhanced chat and configure your ServiceNow Otto instance to use the enhanced chat. See [Activate ServiceNow Otto panel enhanced chat](https://www.servicenow.com/docs/DZoha9aMsdgp8nglyOsxOw "Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.") for more information. * [Premium chat](https://www.servicenow.com/docs/trgQ4S7DIbF9J_X_Cld~Ag "ServiceNow Otto panel premium chat brings conversational support to a dynamic window where you can manage multiple active conversations and access superior search capabilities. Leverage generative AI to boost your productivity—summarize chats, cases, or incidents, request help, and generate resolution notes all in one place.") - provides conversational support assistance within a fully agentic chat experience that enables the assistant to reason across multiple sources and execute complex workflows without leaving the conversation. You must activate the ServiceNow Otto panel premium chat and configure your ServiceNow Otto instance to use the premium chat. See [Display your assistant on Platform or ServiceNow Studio](https://www.servicenow.com/docs/access?context=display-nap-assistant&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US) for more information. {#now-assist-panel-overview__ul_mb3_fg3_bgc} If you want to use assistants, you must activate them. See [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US) for information on activating assistants. Note: Voice input is automatically activated when you activate the ServiceNow Otto panel. As of the Zurich Patch 4 release, voice input is configured in the [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). For help with installation, see [Solving installation and configuration issues with ServiceNow Otto](https://www.servicenow.com/docs/JictxVrXWIiQ1ygNp_ZnYw "Use this checklist to address issues or gaps in your ServiceNow Otto configuration."). * **[Standard chat](https://www.servicenow.com/docs/mxrRt7_ax8enr~A109XbVg)** ServiceNow Otto panel standard chat brings conversational support to a dynamic window where you can manage multiple active conversations and access superior search capabilities. Leverage generative AI to boost your productivity---summarize chats, cases, or incidents, request help, and generate resolution notes all in one place. * **[Enhanced chat](https://www.servicenow.com/docs/edfwORLu_BAwMe4His9S3Q)** ServiceNow Otto panel enhanced chat brings conversational support to a dynamic window where you can manage multiple active conversations and access superior search capabilities. Leverage generative AI to boost your productivity---summarize chats, cases, or incidents, request help, and generate resolution notes all in one place. * **[Premium chat](https://www.servicenow.com/docs/trgQ4S7DIbF9J_X_Cld~Ag)** ServiceNow Otto panel premium chat brings conversational support to a dynamic window where you can manage multiple active conversations and access superior search capabilities. Leverage generative AI to boost your productivity---summarize chats, cases, or incidents, request help, and generate resolution notes all in one place.