---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences
Release :
- zurich
ft:locale :
- en-US
ft:publication_title :
- Zurich Enable AI
ft:clusterId :
- platai
bundleId :
- platai
workflow :
- Platform
---
# AI Admin Hub
# AI Admin Hub {#ariaid-title1}
Release version: Zurich
Updated July 31, 2025
 3 minutes to read
Summarize
 Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of AI Admin Hub
ServiceNow Otto leverages generative AI to boost user productivity and efficiency through conversational and proactive experiences.
It operates on the ServiceNow AI Platform, providing users with tools to explore, configure, use, and analyze generative AI features and skills.
The platform also includes capabilities to monitor the performance of ServiceNow Otto and access updates on the Now LLM Service models.
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## Key Features
* **Generative AI Controller:** Enables customization of the generative AI experience within the ServiceNow AI Platform.
* **ServiceNow Otto Products and Skills:** Supports various AI skills and agentic workflows that require activation or licensing to use.
* **Performance Analysis:** Tools to analyze and monitor the effectiveness of AI implementations.
* **Data Usage and User Roles:** Guidance on data policies, domain separation, and user role management ensures secure and compliant AI usage.
## Important Considerations
* Availability of AI models and products varies by region, data center type, and regulatory environment. Certain features may be restricted for customers in specific countries or under certain compliance frameworks such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers.
* Customers should regularly check for updates on model provider availability and AI product access.
* Generative AI outputs may not always be accurate or appropriate; human oversight and thorough testing are essential, especially in high-impact areas like healthcare, finance, legal, employment, security, or infrastructure.
* Use of AI outputs for decision-making should be cautious and supplemented with human judgment.
* Compliance with ServiceNow's AI Acceptable Use Policy is mandatory and subject to updates.
## Data Processing and Collection
Data involved in AI operations is transferred from customer instances to centralized ServiceNow environments, potentially across different geographic regions and to third-party cloud providers like Microsoft Azure. This data is managed under ServiceNow's strict internal policies, including compliance frameworks accessible via the CORE Compliance Portal.
ServiceNow collects inputs, outputs, and edits from the AI application to improve its AI technologies. Customers have the option to opt out of future data collection at any time.
ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
See to read about the foundation of generative AI at ServiceNow.
## Get started {#platform-now-assist-landing__section_wdy_2jh_syb}
|-|-|-|
| [ExploreLearn more about ServiceNow Otto on the ServiceNow AI Platform.](https://www.servicenow.com/docs/0uq9cMW1II_vV8KlPI~3gA "Learn how AI Admin Hub brings generative AI capabilities to the ServiceNow AI Platform. With AI Admin Hub, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.") | [ConfigureExplore, configure, use, and analyze generative artificial intelligence (AI) features and skills.](https://www.servicenow.com/docs/9sLK7Pe6yq6~Cl25Hf9wTw "The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor ServiceNow Otto applications and features.") | [AnalyzeAnalyze and monitor ServiceNow Otto performance.](https://www.servicenow.com/docs/grVKs3ilolfN45PGi8UDLA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") |
| [Now LLM Service model updatesLearn about the Now LLM Service models.](https://www.servicenow.com/docs/PnSSM2RPuBN1zlOs29sjvw "Review these updates to learn which model providers and models are available for your skills and agents. Review the model cards for information about how each model is intended to be used.") | [ReferenceLearn about user roles, data usage policy, and domain separation.](https://www.servicenow.com/docs/6ijM2Azyfc5k3umbadaACg "Reference topics include information about user roles, data usage, and domain separation for AI Admin Hub.") | [Generative AI ControllerCustomize your generative AI experience on the ServiceNow AI Platform with the Generative AI Controller.](https://www.servicenow.com/docs/tbCAMbqXdyO6lwE~nUWHJg "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") |
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Important:
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#platform-now-assist-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#platform-now-assist-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#platform-now-assist-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## ServiceNow Otto products and skills {#platform-now-assist-landing__section_wk2_brf_s1c}
The AI framework is supported across the ServiceNow AI Platform. To use generative AI skills, AI agents, or agentic workflows, activate a ServiceNow Otto product or purchase the appropriate product license for your needs.
For a complete list of ServiceNow Otto skills and their workflows, see [Generative AI skills](https://www.servicenow.com/docs/M3y_NZhSXV2BWMI7mMV5pA "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.").
## AI limitations {#platform-now-assist-landing__id_mpg_qgn_xyb}
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#platform-now-assist-landing__p_kv2_nfg_h1c}
## Data processing {#platform-now-assist-landing__id_w3h_qgn_xyb}
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#platform-now-assist-landing__p_lv2_nfg_h1c}
## Data collection {#platform-now-assist-landing__id_qcq_4gn_xyb}
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#platform-now-assist-landing__p_jv2_nfg_h1c}