--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Readiness Evaluation # AI Readiness Evaluation {#ariaid-title1} Release version: Zurich Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Readiness Evaluation The AI Readiness Evaluation app is designed to help ServiceNow customers prepare their organizations for implementing agentic AI capabilities across IT Service Management (ITSM), Customer Service Management (CSM), and five additional job functions. The app guides users through learning, configuration, and practical use of AI readiness assessments and dashboards. Show full answer Show less ## Key Features * **Explore:** Learn about the app's functionalities and how it supports AI readiness. * **Configure:** Set up and schedule jobs through a guided configuration process to tailor the app for your organization. * **Use:** Utilize dashboards and assessments to evaluate and advance your AI implementation preparedness. ## Important Considerations * Availability of AI model providers and features varies by region, data center environment, and regulatory market. Customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or restricted environments may face limitations. * Stay informed about availability updates through ServiceNow Knowledge Base articles and future releases. * The app uses AI and machine learning, which may not always produce fully accurate or complete results. Customers should rigorously test outputs, apply human oversight, and not rely solely on AI-generated decisions, especially in high-impact fields like healthcare, finance, or security. * Users must comply with ServiceNow's AI Acceptable Use Policy, which is subject to updates. ## Data Processing and Privacy The app transfers data from customer ServiceNow instances to a centralized ServiceNow environment, potentially hosted in different regions or third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and compliance standards. ServiceNow collects inputs, outputs, and edits generated by this app to improve AI technologies but provides customers with the option to opt out of data collection at any time. ## Related Resources Customers can explore additional AI tools such as AI Admin Hub and AI Agent Studio to complement their AI initiatives. The AI Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, and five other jobs. Choose one of these tiles to get started. |-|-|-| | [ExploreLearn about the AI Readiness Evaluation app.](https://www.servicenow.com/docs/xE8pmU2x8O1Vb5J9GBobNQ "The AI Readiness Evaluation app automates assessment processes, evaluates data readiness impacting implementation, and provides actionable insights to promote adopting AI quickly. The app enables you to assess whether updates, installations, or customizations of your instance could affect implementation. The assessments provide direct hyperlinks to improve any issues found.") | [ConfigureRun scheduled jobs and configure the app through the AI Readiness Evaluation guided setup.](https://www.servicenow.com/docs/AKs2VZEOYW1nezB8nHY8Ew "Run the scheduled jobs and complete the AI Readiness Evaluation guided setup configuration steps before viewing the generative AI and agentic AI assessment results.") | [UseLearn about how to use the AI Readiness Evaluation dashboards and assessments to prepare for implementing AI.](https://www.servicenow.com/docs/UUcwCsSV0c3ygSr5JTL0WQ "The AI Readiness Evaluation app helps you find actionable items in your implementation preparation and provides direct hyperlinks to improve upon those gaps.") | [ ] {#now-assist-readiness-evaluation-landing-page__table_lgc_mpv_jzb} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-readiness-evaluation-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-readiness-evaluation-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-readiness-evaluation-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-readiness-evaluation-landing-page__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-readiness-evaluation-landing-page__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-readiness-evaluation-landing-page__p_kv2_nfg_h1c} ## Data processing {#now-assist-readiness-evaluation-landing-page__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-readiness-evaluation-landing-page__p_lv2_nfg_h1c} ## Data collection {#now-assist-readiness-evaluation-landing-page__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-readiness-evaluation-landing-page__p_jv2_nfg_h1c} **Related reference** * [AI Admin Hub](https://www.servicenow.com/docs/gxMmkK4X99yOR3Kg97CI~g "ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.") * [AI Agent Studio](https://www.servicenow.com/docs/kkb6P~jhuQ8~MPXUgAZdtQ "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.")