--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Skill Kit # AI Skill Kit {#ariaid-title1} Release version: Zurich Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Skill Kit ServiceNow® AI Skill Kit enables you to create and publish custom prompts and skills for ServiceNow Otto, enhancing flexibility with Otto's generative AI capabilities. This allows you to tailor AI-driven interactions to better suit your organization's specific needs. Show full answer Show less ## Key Features * **Create Custom Skills and Prompts:** Design and deploy personalized AI prompts and skills to extend the functionality of ServiceNow Otto. * **Configuration:** Adjust AI Skill Kit prompt and deployment settings to optimize performance and relevance. * **Support Resources:** Access the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance. ## Important Considerations * **Model Provider Availability:** Some AI models and features may not be accessible in certain regions, data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or regulated markets. It is essential to verify availability based on your location and deployment. * **AI Limitations:** AI outputs may not always be accurate or appropriate. Customers are responsible for testing, evaluating, and applying human oversight to AI-generated content, especially in sensitive domains like healthcare, finance, legal, and security. * **Data Processing and Privacy:** Data used by AI Skill Kit is transferred to centralized ServiceNow environments and may involve third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow's internal policies and compliance standards. * **Data Collection and Opt-Out:** ServiceNow collects input, output, and output edits to improve AI technologies. Customers can opt out of data collection at any time through the AI Opt-Out page. ## What to Expect By using AI Skill Kit, you gain the ability to customize AI interactions within ServiceNow Otto, improving automation and user experience. However, you should plan for necessary testing and oversight, verify feature availability for your environment, and comply with data and usage policies to ensure effective and responsible deployment. Use ServiceNow® AI Skill Kit to create and publish custom prompts and skills for ServiceNow Otto. Creating custom skills and prompts gives you greater flexibility with ServiceNow Otto's generative AI capabilities. ## Get started |-|-| | [ExploreLearn more about AI Skill Kit and creating effective prompts.](https://www.servicenow.com/docs/6qToyTaOzLjR2PYrY9QhQg "Use the AI Skill Kit plugin for ServiceNow Otto to create and activate custom prompts and skills for Otto.") | [ConfigureConfigure AI Skill Kit prompt and deployment settings.](https://www.servicenow.com/docs/mEyBeT3Uw~x7Nzx44mu~Yw "Configure prompts and skills for AI Skill Kit.") | | [UseUse AI Skill Kit to create custom skills.](https://www.servicenow.com/docs/1f5KdlwUwPH9sstpkqPUtA "Use AI Skill Kit to create and publish prompts and custom skills for Otto.") || [ ] {#now-assist-skill-kit-landing__table_k4y_wm5_sbc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-skill-kit-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-skill-kit-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help * [Ask questions and explore other resources for AI Skill Kit in the ServiceNow Community](https://www.servicenow.com/community/) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now) {#now-assist-skill-kit-landing__ul_p4y_wm5_sbc} ## AI limitations {#now-assist-skill-kit-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-skill-kit-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-skill-kit-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-skill-kit-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-skill-kit-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-skill-kit-landing__p_jv2_nfg_h1c}