AI Skill Kit

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Skill Kit

    The ServiceNow AI Skill Kit enables customers to create and publish custom prompts and skills for Now Assist, enhancing flexibility with generative AI capabilities. This allows you to tailor AI interactions to better suit your business needs by designing specific AI-driven workflows and responses.

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    Key Features

    • Create and configure custom AI prompts and skills to extend Now Assist functionality.
    • Configure prompt and deployment settings to optimize AI behavior within your environment.
    • Access resources such as documentation, community support, and troubleshooting guides to assist with implementation and issue resolution.
    • Compliance with AI Acceptable Use Policy and awareness of AI limitations to ensure responsible and appropriate usage.

    Important Considerations

    • Not all AI model providers or features are available in certain regions or under specific conditions, such as in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets.
    • Customers should regularly check ServiceNow Knowledge Base articles for updates on availability and restrictions.
    • AI outputs may not always be accurate or complete; customers are responsible for testing, validating, and applying human oversight to AI-generated results, especially in critical domains like healthcare, finance, legal, and security.
    • Data used by the AI Skill Kit is transferred to centralized ServiceNow environments and potentially third-party cloud providers, handled according to ServiceNow’s compliance policies.
    • ServiceNow collects input and output data from AI interactions to improve AI technologies, with customers having the option to opt out of data collection.

    Next Steps

    • Explore AI Skill Kit documentation to learn about creating effective prompts and custom skills.
    • Configure prompt and deployment settings based on your organization’s requirements.
    • Engage with the ServiceNow Community and support resources for assistance.
    • Review and comply with relevant policies regarding AI use and data handling.

    Use ServiceNow® AI Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.