Now Assist Skill Kit

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Skill Kit

    The ServiceNow Now Assist Skill Kit enables customers to create and publish custom prompts and skills tailored for Now Assist, enhancing the flexibility and effectiveness of Now Assist’s generative AI capabilities. This kit empowers you to build skills that suit your specific organizational needs within the Now Assist environment.

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    Key Features

    • Custom Prompt and Skill Creation: Design and deploy personalized prompts and skills to extend Now Assist’s AI-driven functionalities.
    • Configuration Options: Adjust prompt and deployment settings to align with your operational requirements.
    • Model Provider Availability: Availability of AI model providers varies by region, data center, and compliance environment (including FedRAMP, NSC DOD IL5, Australia IRAP-Protected, and Regulated Markets). It is important to verify model availability for your specific environment and watch for updates in future releases.

    Important Considerations

    • Some Now Assist features and AI models are restricted or unavailable in certain regions, data centers, or regulated markets. Check ServiceNow Knowledge Base articles (e.g., KB1584492, KB0743854, KB2593939) for detailed eligibility and availability information.
    • AI outputs may not always be accurate or appropriate. Customers should rigorously test AI-generated content, apply human oversight, and avoid sole reliance on AI for critical decisions, especially in sensitive domains such as healthcare, finance, and security.
    • Usage of the Skill Kit and Now Assist is governed by ServiceNow’s AI Acceptable Use Policy, which customers must comply with.

    Data Processing and Privacy

    Data entered into the Now Assist Skill Kit is transferred from individual ServiceNow instances to centralized ServiceNow environments, potentially across different geographic regions or third-party cloud providers (e.g., Microsoft Azure). This process adheres to ServiceNow’s internal data handling policies and compliance standards.

    ServiceNow collects inputs, outputs, and user edits from this application to improve AI technologies and models. Customers have the option to opt out of future data collection via the Now Assist Opt-Out page.

    Support and Resources

    • Access troubleshooting assistance and community support through the ServiceNow Community and Known Error Portal.
    • Contact Customer Service and Support for personalized help with Now Assist Skill Kit.
    • Explore documentation and learning materials to effectively configure and use the Skill Kit.

    Use ServiceNow® Now Assist Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.