---
sourceDocument: Zurich Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Add Predictive Intelligence

# Add Predictive Intelligence {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add predictive intelligence as a tool in AI Skill Kit. Predictive intelligence models enable you to predict, estimate, and identify patterns that can be used to route work, populate forms, estimate wait times, and more.

## Before you begin

Role required: sn_skill_builder.admin

## Procedure

1. Navigate to AllAI Skill KitHome.
2. Create a skill or select the skill that you want to add predictive intelligence to.
3. Select the Tool editor tab.
4. Select (+) icon to add a node.
5. Select Tool node.
6. Select Predictive Intelligence.
7. On the form, fill in the fields.  
   {#add-predictive-intelligence__table_r1g_wsm_1fc__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the tool |
   | Type of solution | * Workflow classification * Workflow similarity * Classification * Similarity {#add-predictive-intelligence__ul_u1s_bwt_1fc} |
   [Table 1. Predictive intelligence form]

   {#add-predictive-intelligence__table_r1g_wsm_1fc}
8. Add tool inputs.
9. Add tool outputs.
10. **Optional:** Select tool conditions.
11. Select Add tool.

*[\>]: and then