--- sourceDocument: Zurich Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/intelligent-experiences Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow AI Lens # ServiceNow AI Lens {#ariaid-title1} * Release version: Zurich * * Updated March 20, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read With ServiceNow AI Lens, which is a ServiceNow® AI application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ## Get started {#servicenow-lens-landing-page__cf-app-landing-get-started} |-|-| | [ExploreLearn about ServiceNow AI Lens concepts and features.](https://www.servicenow.com/docs/BJkhef7H~yiXg9UEhy_Qnw "ServiceNow AI Lens is a ServiceNow AI application that uses generative AI to scan images and screens, extract information, understand visual data, and take action—such as automatically filling in forms with scanned information—to help improve your workflows.") | [ConfigureConfigure the ServiceNow AI Lens application to get started.](https://www.servicenow.com/docs/MAci5kpxLnF8PIBWmaLWMA "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.") | | [Use Capture screens to analyze, comprehend, and use data.](https://www.servicenow.com/docs/dNAFMdxnYUd2SVnDgE5yWA "If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.") | [ReferenceGet details about ServiceNow AI Lens components, such as roles, tables, and limitations.](https://www.servicenow.com/docs/Qp0G3~nrYYGIwcPSszW63g "Reference topics provide additional information about the roles and tables that are installed with the ServiceNow AI Lens application.") | [ ] {#servicenow-lens-landing-page__table_rc5_b15_42c} Important: * Some ServiceNow AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. * Some ServiceNow AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. * Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model (LLM) to any sensitive information. * ServiceNow AI Lens currently uses Azure OpenAI GPT-4o LLM. {#servicenow-lens-landing-page__ul_mdp_cnr_dfc} ## Troubleshoot and get help {#servicenow-lens-landing-page__cf-app-landing-get-help} * [Workflow Automation product on the ServiceNow Community](https://www.servicenow.com/community/workflow-automation/ct-p/workflow-automation) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#servicenow-lens-landing-page__ul_u5z_b1s_fzb} ## AI limitations {#servicenow-lens-landing-page__section_okq_skc_r1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#servicenow-lens-landing-page__p_kv2_nfg_h1c} ## Data processing {#servicenow-lens-landing-page__section_pkq_skc_r1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#servicenow-lens-landing-page__p_lv2_nfg_h1c} ## Data collection {#servicenow-lens-landing-page__section_qkq_skc_r1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which dy ServiceNow Otto for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/AzXmCtKZv67HkI5yL8rSKA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/gxMmkK4X99yOR3Kg97CI~g "ServiceNow Otto uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.").