---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# IT Asset Management content request process

# IT Asset Management content request process {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The IT Asset Management
Content Service team manages and supports content requests from IT Asset Management customers.

The IT Asset Management Content team reviews content requests and delivers them through the regular bi-weekly content updates.

Examples of content requests include but are not limited to the addition of or update to
Publishers, Products, Publisher Part Numbers, Discovery Maps and Lifecycle Dates. While you have
the ability to add Custom Data (Publishers, Products, etc.) to your instance, it is recommended
that you leverage out-of-box content for ITAM use cases. If you were to create custom data that
has since been delivered through the Content Service, references should be updated to the out of
box content, and custom data should be deleted.  
Content requests fall into the following categories:

* New content: you require content that is not currently in the Content Library. You can request new content by [submitting a catalog request](https://www.servicenow.com/docs/KnSWa3Q8xLZJeMd3_lA4LQ "Create request for new content via the Service Catalog application for the IT Asset Management content service.") through the Now Support portal
* Content correction: you require previously delivered content to be corrected. You can request content update by filing a case with ServiceNow Customer Support through the Now Support portal.

{#content-request-itam__ul_u3h_y5l_zvb} For more details on content requests, see this Knowledge base article on the ServiceNow Now Support [https://support.servicenow.com/kb?id=kb_article_view\&sysparm_article=KB0790305](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305).