---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integrating with CrowdStrike

# Integrating with CrowdStrike {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read

Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.  
Note:  
CrowdStrike currently doesn't support the APIs for integration in regulated environments, including US-GOV-1 (GovCloud) or US-GOV-2 CrowdStrike clouds.  
Important:  
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-crowdstrike__table_box__entry__3}

| Process | Required user role in the CrowdStrike application | Authentication scopes |
|-|-|-|
| Download consumption | Falcon administrator | Sensor usage scope with read permissions |
[Table 1. Minimal user permissions]

{#integrate-with-crowdstrike__box-title}

This process is applicable for Zurich Patch 7, Software Asset Management - SaaS License Management (sn_sam_saas_int) 16.3.0, and Software Asset Management (sn_itam_samp) 3.2.4 version onwards.

## Register a CrowdStrike OAuth application {#ariaid-title2}

Register the CrowdStrike OAuth application to access the CrowdStrike API and to receive a Client ID and Client secret.

### Before you begin

The CrowdStrike
Integration Hub spoke must be active. For more information, see [CrowdStrike
spoke](https://www.servicenow.com/docs/access?context=crowdstrike-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).

CrowdStrike Role required: Falcon administrator  
Important:  
* To use the Sensor Usage APIs, your API client must be assigned the Sensor usage scope with Read permissions.
* Contact your account team to enable the following feature flags:
  * Hourly usage data feature flag: This flag must be enabled for your Customer Identification (CID) to view hourly usage data.
  * Aggregated usage data feature flag: This flag must be enabled to get aggregated usage data in multi-CID (non-Flight Control) accounts.
  {#register-auth-crowdstrike__ul_amb_df3_ydc}
{#register-auth-crowdstrike__ul_h5g_y23_ydc}

### Procedure

1. Log in to [Falcon](https://falcon.crowdstrike.com/login/) using your admin credentials.
2. Navigate to Support and resourcesAPI Clients and Keys.
3. Select Create API Client.
4. Provide the client name and description.
5. Select the Read check box for the Sensor usage scope.
6. Select Create.  
   The API client created screen is displayed.
7. Copy the Client ID and Secret for later use.
8. Select Done.
{#register-auth-crowdstrike__steps_xmt_zfk_jrb}

## Create a CrowdStrike integration profile {#ariaid-title3}

Create a CrowdStrike integration profile to track software
subscriptions and optimize licensing for your CrowdStrike
applications.

### Before you begin

The Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) must be installed from the [ServiceNow Store](https://store.servicenow.com/).

ServiceNow Role required: admin or sam_integrator  
Important:  
You must select the CrowdStrike Spoke check box for this integration while installing optional features on the [Application Manager](https://www.servicenow.com/docs/access?context=application-manager&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) page. For more information about choosing the required SaaS applications, see [Request SaaS License Management](https://www.servicenow.com/docs/2VPNsKSGv4R503EL5y0Uew "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.").

### About this task

If you're using Software Asset Workspace, the option to create the CrowdStrike integration profile in Core UI is inactive.  
Note:  
When upgrading to Yokohama patch 1 with Software Asset Management - SaaS License Management (sn_sam_saas_int) 15.0.8 and Software Asset Management (sn_itam_samp) 2.1.0 store applications installed, you must delete the entitlements for the existing CrowdStrike integration profiles. Then, create entitlements for various CrowdStrike products, such as Falcon Endpoint Protection and Falcon Discover, based on their license metrics. These metrics include Reserved Hourly Average Sensor and Sensor Subscription, which are found under the CrowdStrike license metric group.

* If any existing CrowdStrike profiles are in the Draft state, create integration profiles and delete the existing ones.
* If any existing CrowdStrike profiles are in the Published state, their state changes to Draft.

{#create-crowdstrike-integration__ul_ocb_53d_zdc}

If you are on any version for Yokohama below patch 1, refer [KB1801232](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=ef634dac83935610cdbbc430feaad3d9).

### Procedure

1. Navigate to the integration profile.

   | Interface | Action |
   | Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select CrowdStrike Integration Profile. {#create-crowdstrike-integration__ol_ijd_bjk_qtb} |
   | Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select CrowdStrike from the drop-down list. 4. Select Continue. {#create-crowdstrike-integration__ol_wjd_bjk_qtb} |
   |-|-|

   {#create-crowdstrike-integration__choicetable_o3p_z3k_qtb}
2. On the form, fill in the fields.  
   {#create-crowdstrike-integration__table_tzy_rt5_pqb__entry__2}

   | Field | Value |
   |-|-|
   | Display name | Name of the integration profile. For example, CrowdStrike integration. |
   | Status | Status of the integration profile. * If you have not published the integration profile, this field is automatically set to  Draft. * If you have already published the integration profile, this field is automatically set to  Published. {#create-crowdstrike-integration__ul_b41_23b_2rb} |
   | Profile type | Type of integration profile. This field is automatically set to CrowdStrike Subscription. |
   [Table 2. Integration profile form]

   {#create-crowdstrike-integration__table_tzy_rt5_pqb}
3. Review the required user roles or API permissions specified in the Vendor configuration field for the process to minimize security risks and optimize SaaS licenses.  
   Note:  
   The Download consumption check box is selected by default and you can't clear it. Verify that the Subflow field is set to CrowdStrike Download Weekly and Hourly Sensor Usage.

   For more information about the required roles and scopes, see [Minimal user permissions table](https://www.servicenow.com/docs/BL58WWY2ijZiO3~LFCz~zw#integrate-with-crowdstrike "Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.").
4. Select Save.  
   A draft integration profile is created.

   The Connection \& Credential field appears and is automatically set to sn_crowdstrk_spoke.CrowdStrike.
5. Open the connection \& credential aliases record by selecting the preview icon ![]() next to the Connection \& Credential field and then selecting Open Record in the record preview.
6. On the Connection \& Credential Aliases form, select the Create New Connection \& Credential related link.
7. In the Create Connection and Credential dialog box, fill in the fields.  
   {#create-crowdstrike-integration__table_xg1_fmt_hrb__entry__2}

   | Field | Value |
   |-|-|
   | Connection Information ||
   | Connection Name | Name of the CrowdStrike connection. This field populates automatically. |
   | Connection URL | URL for the connection. This field is automatically set to https://api.crowdstrike.com. Each CrowdStrike cloud has a different base URL. Use the base URL that corresponds to the cloud where your integration is hosted. * US-1: https://api.crowdstrike.com * US-2: https://api.us-2.crowdstrike.com * EU-1: https://api.eu-1.crowdstrike.com {#create-crowdstrike-integration__ul_f3x_vfy_rcc} |
   | Credential Information ||
   | OAuth Client ID | Client ID that you generated while configuring the CrowdStrike API settings. |
   | OAuth Client Secret | Client Secret that you generated while configuring the CrowdStrike API settings. |
   | OAuth Redirect URL | https://\<instance name\>/oauth_redirect.do, where the instance name is the name of your ServiceNow instance. |
   [Table 3. Create Connection and Credential dialog box]

   {#create-crowdstrike-integration__table_xg1_fmt_hrb}
8. Select Create and Get OAuth Token.  
   Note:  
   For the role required to perform this step, refer to the [Minimal user permissions](https://www.servicenow.com/docs/BL58WWY2ijZiO3~LFCz~zw#integrate-with-crowdstrike "Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.") table.  
   The OAuth token is generated successfully.
9. On the Integration Profile form, proceed with the Workload product mapping by selecting the CrowdStrike Product Workload Mappings tab.  
   Note:  
   The software entitlements and software models must be created before proceeding to the next step.
   * For more information on creating software entitlements in the Software Asset Management classic application, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/fSB_J0XtiCVH9Yb3z0nl5Q "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
   * For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/O~JVsyQdaW99Fe~XMND4nA "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
   * For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/wJ~MxrbMj7k2PMSUNbBcaQ "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
   {#create-crowdstrike-integration__ul_ykl_zmk_dhc}
   1. On the CrowdStrike Product Workload Mappings page, select New.
   2. On the form, fill in the fields.  
      For further details on the CrowdStrike Product Workload Mapping, see [Create a product workload mapping for CrowdStrike products](https://www.servicenow.com/docs/K0tzAjRs1DA4EieUr7_mew "Create a product workload mapping for your CrowdStrike products for accurately associating specific products with the types of workloads they manage.").
   3. Select Save.
   {#create-crowdstrike-integration__substeps_ogq_gh3_ydc}
10. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.  
    You can also validate connections before creating CrowdStrike product workload mappings.  
    Important:  
    You must create the product workload mapping before publishing the profile.
11. After the connection is verified and the workload product mapping is provided, select Publish.
12. In the Publish Confirmation dialog box, select OK.
{#create-crowdstrike-integration__steps_ttn_sg4_zqb}

### Result

This integration pulls or creates usage records in the CrowdStrike Product Usage \[samp_crowdstrike_product_usage\] table and CAL records in the Client Access \[samp_sw_client_access\] table.

### What to do next

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/B3d2wfmwRbcdy~H9gCDy3A "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").

You can view details on the usage records and workload mappings created with the CrowdStrike integration. For more information, see [License operations view](https://www.servicenow.com/docs/zFqEgmkkm4cxgeHu9cBfMA "Use the License operations view in Software Asset Workspace to manage software asset operations. These operations include management of licenses, contracts, discovery, client access, resource value, user subscriptions, content suggestions, software asset success, cloud cost simulation, SAM implementation, IBM ASP, and IBM ILMT V2 integrations.") in the Software Asset Workspace.  
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/SRttnWmeSWHbtUcWT_EVIg "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/4DsgjV93XfS5XdUvFJKXAw "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.

* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation in Software Asset Management classic](https://www.servicenow.com/docs/4Wmi3GcnvHNlu_55smQiDg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/zHSY1HGusrWVWkmoXuMwWA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-crowdstrike-integration__ul_qgf_zhr_sqb}

*[\>]: and then