--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # License usage view # License usage view {#ariaid-title1} Release version: Zurich Updated October 13, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of License usage view The License usage view in ServiceNow provides a centralized dashboard to monitor and manage the license position of all software products within your organization. It helps you track license compliance, forecast future license needs, and manage remediation to avoid non-compliance risks. You can access this view via Software Asset Workspace \> License usage. Show full answer Show less This tool enables proactive license management by comparing licenses required against licenses purchased, helping you make informed decisions about purchasing additional rights before usage exceeds owned licenses. ## Key Features * **Unified License Compliance Dashboard:** Displays compliance status and trends across all software publishers with color-coded indicators (green for compliant, red for non-compliant). * **Publisher Management:** View and organize publishers by compliance status, domain, and published status. Pin frequently managed publishers for quick access, with pinned items saved per user session. * **Key Metrics Display:** Shows critical metrics such as over-licensed amounts, true-up costs, and potential savings directly on publisher cards to prioritize compliance remediation and cost optimization. * **Filtering and Sorting:** Filter publishers by compliance status, domain, and published status; sort by true-up cost, over-licensed amount, and potential savings to focus efforts effectively. Domain separation and phase-wise implementation filtering are supported. * **View Modes:** Toggle between card view (visual compliance indicators and key metrics) and list view (detailed columns for in-depth analysis). * **Publisher Details Page:** Access detailed information about products, software models, license metrics, compliance indicators, and remediation options for each publisher. * **Reconciliation Tab:** Review historical reconciliation runs with statuses (Completed, Failed, Partially Completed) and run new reconciliations to ensure up-to-date compliance data. * **Reclamation Tab:** View consolidated reclamation summaries across publishers, SaaS integrations, installed software, and reconciliation flows to manage license removals and optimizations. * **Reports Tab:** Generate and export predefined reports on software lifecycle, license compliance, savings, and specific vendor agreements to support audit readiness and strategic planning. * **Effective License Position (ELP) Grouping:** Create ELP reports grouped by custom criteria without rerunning reconciliations for efficient license position analysis. ## Practical Benefits for ServiceNow Customers * Gain a comprehensive and real-time view of software license compliance across your enterprise. * Identify and prioritize remediation actions using key financial and compliance metrics. * Support phased Software Asset Management deployments by filtering published products relevant to your implementation. * Ensure audit readiness with detailed reconciliation data and extensive reporting capabilities. * Optimize software license usage and reduce costs through reclamation summaries and true-up cost analysis. * Maintain consistent access to your critical publishers via personalized pinned views. The License usage view provides a single plane to understand the license position of all software products. Use it to remediate non-compliance, view reconciliation results, manage removal candidates, and access Software Asset Management related reports. ## Overview of the License usage view {#sam-workspace-workbench__section_pb2_b3h_gfc} The License usage view displays license usage trends for your organization and forecasts future license needs by comparing licenses required against licenses purchased. Manage your license positions by purchasing additional rights before software consumption surpasses the number of rights owned. Access the License usage view by navigating to Software Asset WorkspaceLicense usage. This view provides a unified dashboard to: * View license compliance status and trends across all software publishers. * Monitor key metrics such as over-licensed amount, true-up cost, and potential savings. * Filter and sort publishers by compliance status, domain, and published status. * Pin publishers for quick access and organize by preferred view (card or list). * Check the last reconciliation run date and review all historical reconciliation results. * Run new reconciliations and review detailed product and software model results. * View reclamation summary. * Generate and export reports on license position, compliance, and asset lifecycle. * Create effective license position (ELP) reports grouped by your specified criteria. * View publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see [Publish a specific set of your software products](https://www.servicenow.com/docs/6RmS2bwepFN5NAdX2wqEAA "Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation."). {#sam-workspace-workbench__ul_xb2_qnh_gfc} ## Publishers tab {#sam-workspace-workbench__publishers-tab} View the compliance status of all your publishers. Each publisher card displays its color-coded compliance status along with the percentage of compliance. As the products get compliant, the color changes to green. Compliance status and indicators : Each publisher card displays color-coded compliance indicators: * Compliant: Indicated by the color green. All products under the publisher are compliant. * Non-compliant: Indicated by the color red. All products under the publisher are not compliant. {#sam-workspace-workbench__ul_rjg_rpq_rjc} A red icon on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page. Note: Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated. Key metrics display : View key metrics for publishers directly on the publisher cards, such as over-licensed amount and true-up cost. These metrics enable you to quickly identify publishers that require attention for compliance remediation and cost optimization. Pin publishers : Pin publishers to your view for quick access. Pinned publishers are user-specific and saved for your future sessions, allowing you to focus on your most-managed software assets. Pinned publishers appear at the top of your Publishers list for easy reference. Select the bookmark icon on a card to pin it. The pinned publishers are stored in the Pinned User Publisher \[samp_pinned_user_publisher\] table. Filter and sort publishers : Use filtering and sorting options to analyze publisher compliance details. * Filter by domain and compliance status to isolate publishers by organizational structure or compliance state. * Sort by true-up cost, over-licensed amount, and potential savings to prioritize remediation efforts and identify cost-saving opportunities. {#sam-workspace-workbench__ul_sjg_rpq_rjc} If the com.snc.samp.manage.published.products property is enabled, the list view displays published publishers and the Status column. Use this view to focus on software products relevant to your current implementation phase. If domain separation is enabled, filtering and sorting options reflect your domain-specific publisher data. Switch between card and list views : Toggle between card view and list view to analyze publisher compliance data in your preferred format. * Card view (default): Provides a visual representation of compliance status with color-coded indicators and key metrics at a glance. * List view: Offers detailed columns for deeper analysis of publisher compliance details, including publishers with the highest true-up cost, highest potential savings, or specific compliance status. The list view further supports filtering and sorting for enhanced data exploration. {#sam-workspace-workbench__ul_tjg_rpq_rjc} If the com.snc.samp.manage.published.products property is enabled, the list view displays a Status column indicating the publication status of each publisher for phase-wise implementation tracking. View publisher details : Select a publisher card to open the Publisher details page and view comprehensive information about that publisher. The Publisher details page includes product results, software model results, license metric results, related lists, compliance indicators, and available remediation options. For more details, see [Publisher details](https://www.servicenow.com/docs/IK6D~F~r7jhs0yHaxatMzg "Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that requires remediation."). Phase-wise implementation filtering : For organizations implementing Software Asset Management in phases, the Published status filter automatically applies to show only relevant software products. View publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. The system property com.snc.samp.manage.published.products controls visibility of published products. ## Reconciliation tab {#sam-workspace-workbench__section_u2c_mjr_bpb} The Reconciliation tab shows all historical reconciliation runs and their completion status: * Completed: All products and publishers completed reconciliation successfully. * Failed: All products and publishers failed reconciliation. * Partially Completed: Some products or publishers completed successfully. {#sam-workspace-workbench__ul_sz3_rfd_tzb} The most recent results appear in the Publishers tab. To run a new reconciliation or review detailed results, see [Software reconciliation for compliance](https://www.servicenow.com/docs/kp39SULUR9RQwml4G8y_6w "Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand."). ## Reclamation tab {#sam-workspace-workbench__section_amv_njr_bpb} View consolidated reclamation summary across all publishers, SaaS integrations, installed software, and reconciliation flows. Access individual records for reviewing the reclamation details and act accordingly. ## Reports tab {#sam-workspace-workbench__section_klr_4jr_bpb} Create, view, and run predefined reports on software licensing, compliance, and asset data. Available reports include: * [Software product lifecycle report](https://www.servicenow.com/docs/rNSuDsIBmmOYmPHnFQ4yaQ "A software model is a profile of the software that you've purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you've purchased.") * [Software license compliance position report](https://www.servicenow.com/docs/AQJYKl_lFvZmlP3XS5DROQ "The Software Asset Management License Position report shows compliance details for each software model in a single list.") * [Azure BYOL realized savings report](https://www.servicenow.com/docs/JNnWrUuL3gfmSSIDzD6u8Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.") * [Software models with deactivated discovery maps](https://www.servicenow.com/docs/4ZCy846bE0841KLgRVWKMQ "The Software Asset Management Content Service provides content updates to your instance twice every week that you can use to normalize your data.") * [Oracle Server Agreement report](https://www.servicenow.com/docs/RzyYPeVNKHbfD6G2vrwMig "You can use the Oracle Database Deployments per Agreement report to gain visibility into your Oracle Database deployments across hybrid infrastructures, based on the agreement type.") * [Oracle infrastructure report](https://www.servicenow.com/docs/U1p4Nm9ULO5IWhIj2JGwQQ "You can use the Oracle Infrastructure report to gain visibility into your Oracle infrastructure. This report includes information about the Oracle databases that you are running and the configuration items that are supporting these databases.") * [SaaS detection report](https://www.servicenow.com/docs/MkJiDVjcb3CwBqIbTUTFtQ "Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.") {#sam-workspace-workbench__ul_hc5_t2f_hpb} To create and manage reports, see [Create and manage reports in workspace](https://www.servicenow.com/docs/eGBy9bELXMHphaUGjWoRKg "Create and manage your report tiles in the Software Asset Workspace."). ## ELP Grouping tab {#sam-workspace-workbench__section_bw1_mdp_2fc} Generate an Effective License Position (ELP) report that groups reconciliation data by your specified criteria without re-running reconciliation. For details on generating a ELP report, see [Generate an Effective License Position (ELP) report](https://www.servicenow.com/docs/riwxAtYk6r_xHofq2HSH1Q "Generate an ELP report to gain detailed insights into the consumption details of different groups within your organization."). **Related concepts** * [License operations view](https://www.servicenow.com/docs/zFqEgmkkm4cxgeHu9cBfMA "Use the License operations view in Software Asset Workspace to manage software asset operations.") * [Software reconciliation for compliance](https://www.servicenow.com/docs/kp39SULUR9RQwml4G8y_6w "Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.") * [Software installation optimization and removal](https://www.servicenow.com/docs/5IomUwdHuahRQ0OEkm_QXA "You can optimize your environment by reclaiming unused software as well as removing unauthorized software.") **Related tasks** * [Run software reconciliation in the workspace](https://www.servicenow.com/docs/zHSY1HGusrWVWkmoXuMwWA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.") *[\>]: and then