---
sourceDocument: Zurich IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# License usage view

# License usage view {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of License usage view

The License usage view in ServiceNow's Software Asset Management provides a centralized platform to monitor and manage your organization's software license compliance.
It enables tracking license usage trends, forecasting license needs, and managing license positions to avoid overconsumption by purchasing additional rights proactively.
Accessible via Software Asset Workspace \> License usage, this view supports remediation of non-compliance and offers comprehensive reporting and reconciliation capabilities.
Show full answer Show less  

## Key Features

* **Publisher Management:** Pin publishers for quick access, view compliance status with color-coded indicators, and filter publishers by domain and compliance status.
* **Compliance Monitoring:** Publisher cards indicate compliance, reconciliation status, and potential issues. The Publisher details page shows detailed compliance information including product, software model, and license metric results.
* **Reconciliation Results:** View historical and latest reconciliation outcomes with status indicators such as Completed, Failed, or Partially Completed to assess compliance accuracy.
* **Removal Candidates:** Identify and manage unused software installations for reclamation to optimize license usage and reduce costs.
* **Reporting:** Generate and export various reports including software lifecycle, license compliance, infrastructure details, and effective license position (ELP) grouping without rerunning reconciliations.
* **Filtering and Sorting:** Easily sort and filter data by true-up cost, over-licensed amounts, potential savings, and published product status to focus on key compliance areas.
* **Progress Indicators:** Track remediation progress including ignored installations, removal candidates, and health issues to maintain accurate compliance status.

## Practical Use for Customers

* Maintain continuous compliance by proactively managing license consumption against purchased entitlements.
* Identify cost-saving opportunities by analyzing removal candidates and potential savings.
* Use reconciliation data to validate license compliance and address non-compliance issues efficiently.
* Leverage detailed publisher and product-level insights to prioritize remediation efforts and optimize software asset management.
* Generate comprehensive reports to support audits, budgeting, and strategic license planning.

## Additional Notes

For organizations implementing Software Asset Management in phases, the Published status filter helps reduce clutter by showing only relevant software products. Properties such as `com.snc.samp.manage.published.products` and `com.snc.samp.unlicensedsmrcreation` can be configured to tailor the visibility of published products and software model results.  
Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.

## Overview of the License usage view {#sam-workspace-workbench__section_pb2_b3h_gfc}

The License usage view enables you to view the license usage trends for your organization and helps forecast the needs of your organization by trending the number of licenses required against the number of licenses purchased.
Manage your license positions by purchasing additional rights before software consumption surpasses the number of rights owned.

Access the License usage view by navigating to Software Asset WorkspaceLicense usage.

Use the License usage view to:

* pin publishers (user specific, saved).
* view key metrics for the publishers, such as over-licensed amount and true-up cost.
* filter by domain and compliance status.
* sort by true-up cost, over-licensed amount, and potential savings.
* run a reconciliation and view its results.
* be informed about the last reconciliation run.
* view and add new removal candidates.
* view and export reports.
* generate a report on your ELP data.
* view publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see [Publish a specific set of your software products](https://www.servicenow.com/docs/6RmS2bwepFN5NAdX2wqEAA "Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation.").  
  Note:  
  The filter for published status is automatically applied.
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## Publishers tab {#sam-workspace-workbench__section_v3c_ljr_bpb}

View the compliance status of all your publishers. Each publisher card displays its color-coded compliance status along with the percentage of compliance. As the products get compliant, the color changes to green.

* compliant: Indicated by the color green. All products under the publisher are compliant.
* non-compliant: Indicated by the color red. All products under the publisher aren't compliant.
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A red icon ![]() on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page.  
Note:  
Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated.

You can view publishers by toggling between a card view and a list view. The list view lets you further analyze publisher compliance details such as the publisher with highest true up or the highest potential savings or filter
on publishers. By default, the card view appears. If the com.snc.samp.manage.published.products property is enabled on your instance, the list view displays published publishers along with the Status column.
If domain separation is supported on your instance, the list view displays the Domain column too.  
The pinned publishers are displayed followed by unpinned publishers. To view the compliance of selected publishers, you can pin publishers for easy access. Select the bookmark icon on a card to pin it. As soon as you pin a publisher card, it moves from the Unpinned publishers section to the Pinned publishers section.  
Note:  
The list of pinned publishers is saved on a per-user basis. The pinned publishers are stored in the Pinned User Publisher \[samp_pinned_user_publisher\] table.  
View publisher cards related to the software products that you manage in a phase-wise implementation of Software Asset Management using the Published status filter. Filtering by Published status enables you to reduce clutter on the License usage view.  
Note:  
The Published status filter is shown when the system property com.snc.samp.manage.published.products is enabled on your ServiceNow instance. By default, this filter is set to Published and all the publisher cards show details of published products. However, you can also view license compliance reports related to the products that aren't published by setting this filter to Unpublished. To view reports related to all the products, clear the Published status filter.

## Publisher details {#sam-workspace-workbench__section_jlc_brh_gfc}

To view compliance details about a publisher, select a publisher card. A summary of that publisher's compliance appears in the Publisher details page.  
Figure 1. Publisher details page  
View the following related lists for a publisher and its products.

* Product Results: A product result record for a licensable product is generated after reconciliation even if there are no software models defined for the product.
* Software Model Results: A software model result record is generated for each individual software model related to a product and is only created when a software model or entitlement exists for the product.  
  Note:  
  To generate software models results for all software models, with or without entitlements, you can set the property com.snc.samp.unlicensed_smr_creation to true. By default this property is set to false.
* License Metric Results: A license metric result record is generated for each license metric associated with a software model.
* Removal candidates: list of removal candidates.
* Entitlements: entitlements associated to the publisher.
* Product install analysis: the license consumption analysis for products of a publisher. Open a record to view a hierarchical node map that illustrates how the installations of a specific product are being licensed. Product install analysis is available at the publisher level and not at the individual product level. For more details, see [View license usage for your installations](https://www.servicenow.com/docs/4u5AyfWnPYP~5mNDtByT0Q "Track your installation to license journey by connecting software installations to the licenses consumed and identifying statuses such as licensed, unlicensed, ignored, or requiring action.").
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To prevent clutter in the Publisher details page, software models results are shown only for software models that have entitlements. Software models without any entitlements are shown at the product level in the product results.
To view software model results for all software models with or without entitlements, you can set the property, com.snc.samp.unlicensed_smr_creation, to true. By default, this property is set to false.  
The navigation tree for the publisher appears on the Publisher details page with one of the following compliant statuses:

* Compliant: Reconciliation completed successfully and it was determined that installations and subscriptions are in compliance.
* Not compliant: Reconciliation completed successfully and it was determined that the installations and subscriptions aren't in compliance with purchased licenses.
* Failed: Reconciliation failure occurred and so can't correctly determine compliance. If a product fails, then everything underneath that product, such as software model results, also fails.
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The navigation view shows license compliance details of products that were published. Scroll down to the reports mentioned in the Publisher metrics table to view details of published products. If you want to view details and
compliance results of other unpublished products, you must set the Published status filter to Unpublished.

In the navigation view, a non-consumption icon is displayed next to a software model that has not utilized any licenses. Such software models are always positioned at the bottom of the tree and no software model results are
shown for that software model.

A brief summary of metrics appears along with related lists pertaining to that publisher. For details on the metrics, refer to the Publisher metrics table. For details on the related lists, refer to [License usage publisher fields in workspace](https://www.servicenow.com/docs/L3557P0tHawT_lJz_pHmvw "Field descriptions for the related lists for publishers in the Publishers page in the License usage view.").  
The navigation tree enables you to perform the following actions:

* drill down to a product, software model, or license metric to view the calculation and compliance information from the latest reconciliation results.
* filter products (active filtering, including collapsed items).
* expand and collapse tree links.
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By default, the navigation tree is collapsed.  
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| Report | Source | Description |
|-|-|-|
| True-up cost | Product Result \[samp_product_result\] | Estimated cost of remediating unlicensed installations based on the lowest number of rights needed (rights needed multiplied by average price per right from entitlements). The lowest cost from Purchase Rights remediation options. |
| Potential savings | Removal Candidate \[samp_sw_reclamation_candidate\] | Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. Select the report to see the list of removal candidates. |
| Actual savings | Removal Candidate \[samp_sw_reclamation_candidate\] | The total savings achieved if removal candidates are reclaimed. Select the report to see the list of removal candidates. |
| Unlicensed entities | Software Installation \[cmdb_sam_sw_install\] Software Subscription \[samp_sw_subscription\] Oracle Options \[samp_oracle_options\]. SAP Users \[samp_sap_system_user\] SAP Engine Usage \[samp_sap_sw_client_access\] Entity unlicensed reason \[samp_entity_unlicensed_reason\] | Indicates the unlicensed entities for this publisher, product, and software model. The following are some of the indicators: * Unlicensed installs: refers to installations for which you have purchased some entitlements, but the rights owned are not sufficient to cover all the entities that require rights. You can perform remediation actions such as removing unlicensed installations or you can purchase more rights. * Installs requiring action: indicates an action that you need to perform to fix an issue for an installation, such as problems with CIs, entitlement, or software model setup. Note: An installation may have more than one issue. It is necessary to address each issue to fully resolve problems with an installation. Therefore, the number shown on the progress indicator and the details when you drill down may not align. Please ensure all issues are fixed for the installation. * Unlicensed subscriptions: indicates that there are insufficient entitlements to cover the purchased subscriptions on SaaS. Therefore, you need to create the necessary entitlements * Unlicensed client access: refers to unlicensed CAL records on account of not having enough rights on entitlements to cover the CAL records. You need to purchase more CAL licenses for the products. * Unlicensed options: refers to unlicensed Oracle Database options and management packs. {#sam-workspace-workbench__ul_stf_frh_gfc} Select the number adjacent to each category for a more detailed explanation of each installation, including the reason and causes of their unlicensed status. |
| Progress indicators | Software Installation \[cmdb_sam_sw_install\] Requested Item \[sc_req_item\] Removal Candidate \[samp_sw_reclamation_candidate\] | Indicates the compliance progress already made for this publisher, product, and software model. The progress indicators differ for each publisher. The following are some of the indicators: * Ignored installs: installations ignored from the reconciliation process. * Removal candidates: Details of all removal candidates created for reasons such as low usage and unlicensed install removal. * Health issues: Displays all health check issues for your Software Asset Management configurations. Select a health check issue to address and fix the error. If there are no health issues, the Health issue indicator isn't shown. {#sam-workspace-workbench__ul_ttf_frh_gfc} Select the number adjacent to each category for a more detailed explanation of each installation. |
[Table 1. Publisher metrics]

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## Reconciliation tab {#sam-workspace-workbench__section_u2c_mjr_bpb}

You can view all the historical reconciliation results in this tab along with the following status:  
* Completed: If all the products and publishers completed reconciliation successfully.
* Failed: If all the products and publishers failed reconciliation.
* Partially Completed: If only some products or publishers completed reconciliation successfully.
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Results of the latest reconciliation run are shown in the License usage view. For more details, see [Software reconciliation for compliance](https://www.servicenow.com/docs/kp39SULUR9RQwml4G8y_6w "Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.").

## Removal candidates tab {#sam-workspace-workbench__section_amv_njr_bpb}

View a list of all removal candidates in this tab. Removal candidates are used to reclaim software installations that aren't being used.

You can also create removal candidates. For more details, see [Create a software removal candidate in workspace](https://www.servicenow.com/docs/lSKn~HmuH8H48yCbegI6~g "Removal candidates reclaim software resources in your environment. They are created automatically from reclamation rules or can be created manually.").

## Reports tab {#sam-workspace-workbench__section_klr_4jr_bpb}

You can create, view, and run reports from this tab. All the following base system reports are available in this tab:

* [Software product lifecycle report](https://www.servicenow.com/docs/rNSuDsIBmmOYmPHnFQ4yaQ "A software model is a profile of the software that you've purchased, including information about the publisher, version, and discovery map. Software entitlements are used to relate the software model to the rights that you've purchased.")
* [Software license compliance position](https://www.servicenow.com/docs/AQJYKl_lFvZmlP3XS5DROQ "The Software Asset Management License Position report shows compliance details for each software model in a single list.")
* [Azure BYOL realized savings report](https://www.servicenow.com/docs/JNnWrUuL3gfmSSIDzD6u8Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.")
* [Software models with deactivated discovery maps](https://www.servicenow.com/docs/4ZCy846bE0841KLgRVWKMQ "The Software Asset Management Content Service provides content updates to your instance twice every week that you can use to normalize your data.")
* [Oracle DB Server Deployments per Agreement report](https://www.servicenow.com/docs/RzyYPeVNKHbfD6G2vrwMig "You can use the Oracle DB Server Deployments per Agreement report to gain visibility into your Oracle Database server deployments across hybrid infrastructures, based on the agreement type.")
* [Oracle Infrastructure report](https://www.servicenow.com/docs/U1p4Nm9ULO5IWhIj2JGwQQ "You can use the Oracle Infrastructure report to gain visibility into your Oracle infrastructure. This report includes information about the Oracle databases that you are running and the configuration items that are supporting these databases.")
* [Microsoft Windows and SQL Server infrastructure details reports](https://www.servicenow.com/docs/JNnWrUuL3gfmSSIDzD6u8Q "You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.")
* [SaaS detection report](https://www.servicenow.com/docs/MkJiDVjcb3CwBqIbTUTFtQ "Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.")
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To create and manage reports, see [Create and manage reports in workspace](https://www.servicenow.com/docs/eGBy9bELXMHphaUGjWoRKg "Create and manage your report tiles in the Software Asset Workspace.").

## ELP Grouping tab {#sam-workspace-workbench__section_bw1_mdp_2fc}

Generate a report that groups your effective license position (ELP) data on existing reconciliation groups without needing to re-run the reconciliation process. For details on generating a ELP report, see [Generate an Effective License Position (ELP) report](https://www.servicenow.com/docs/riwxAtYk6r_xHofq2HSH1Q "Generate an ELP report to gain detailed insights into the consumption details of different groups within your organization.").

*[\>]: and then