--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # SaaS detection report # SaaS detection report {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of SaaS detection report The SaaS detection report in ServiceNow enables customers to discover and manage all SaaS applications accessed through browsers and collected via the Agent Client Collector for Visibility Content (ACC-VC) product. It supports both paid and free SaaS applications, helping organizations to identify shadow IT usage and monitor application adoption and usage patterns. Show full answer Show less To access this report, customers must: * Install the latest Software Asset Management - SaaS License Management application from the ServiceNow Store. * Install Agent Client Collector for Visibility Content version 1.9.0 or later. The data in the report reflects a default 30-day retention period from ACC-VC, which can be adjusted as needed. SaaS URL data within the report is read-only and cannot be edited directly. View the report under **Software Asset Workspace \> License usage \> Reports**. Additionally, detailed URL insights are available via the URL Discovery Insights dashboard in the Discovery Admin Workspace. The report supports domain-separated data when Domain Support and Performance Analytics - Domain Support plugins are activated. ## Key Features * **Product and Publisher Information:** Displays the SaaS application name and its publisher, linked to the Software Publishers table. * **Monitoring and Management Status:** Indicates whether ACC-VC monitors the product and if it is managed (i.e., has a software model) or unmanaged. * **URL Tracking:** Lists one or multiple URLs associated with each SaaS application. * **User Access Data:** Shows total users accessing the product, last access time, and total accessed time. * **User Usage Details:** Tracks individual user IDs, devices used, last access dates, total usage time, and domain URLs. ## Practical Benefits for ServiceNow Customers * Gain visibility into all SaaS applications accessed within the enterprise to control shadow IT spend. * Understand user engagement and application usage duration to optimize license management and compliance. * Leverage domain-separated data support for multi-domain environments to maintain accurate and secure SaaS usage tracking. * Easily integrate SaaS detection data with Software Asset Management workflows to improve overall software governance. Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones. Important: To view the SaaS detection report, you must do the following: * Request and install the latest version of the Software Asset Management -SaaS License Management application from the [ServiceNow Store](https://store.servicenow.com/). For more information, see [Request SaaS License Management](https://www.servicenow.com/docs/2VPNsKSGv4R503EL5y0Uew "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses."). * Install the Agent Client Collector for Visibility Content (ACC-VC) product version 1.9.0 or later. For more information, see [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US). {#shadow-saas-analytics__ul_bqc_dms_szb} You can use this report to manage shadow IT spend by viewing all the users who access these applications and their usage patterns. You can also see how long each application has been in use. Note: * The data in the SaaS detection report reflects ACC-VC's retention period, which is 30 days by default. The default value can be modified as needed. * SaaS URL data in the SaaS detection report are read-only and can't be edited directly from the report. {#shadow-saas-analytics__ul_eys_4qn_njc} View this report by navigating to Software Asset WorkspaceLicense usageReports. Additionally, you can view URL details on the URL Discovery Insights dashboard in the Discovery Admin Workspace. For further information, see [URL Discovery insights dashboard](https://www.servicenow.com/docs/access?context=url-disco-insights&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US). The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated. {#shadow-saas-analytics__table_a2h_lbt_qzb__entry__2} | Field | Description | |-|-| | Product | The name of the SaaS application that is being discovered. | | Publisher | Publisher of the SaaS application. Publisher is a reference to the Software Publishers \[samp_sw_publisher\] table. | | Is monitored | Indicates whether ACC-VC is monitoring the product or not. * If the product is monitored by the ACC-VC application, the Is monitored value is true. * If the product isn't monitored by the ACC-VC application, the Is monitored value is false. {#shadow-saas-analytics__ul_lpf_fy5_qzb} | | Managed status | Indicates whether the product is managed or unmanaged. * If a software model exists for a product, the status is Managed. * If a software model doesn't exist for a product, the status is Unmanaged. {#shadow-saas-analytics__ul_pkq_zx5_qzb} | | URL(s) | URL or multiple URLs for your SaaS application. | | Total users | Total number of users who have accessed the product. | | Last accessed time | The time when the product was last accessed by a user. | | Total accessed time | Total duration for which the product has been accessed by its users. | [Table 1. SaaS detection report fields] {#shadow-saas-analytics__table_a2h_lbt_qzb} {#shadow-saas-analytics__table_a5m_f1s_szb__entry__2} | Field | Description | |-|-| | User ID | User ID of the person who is accessing the application. | | Device | Device or CI that is used to access the application. | | Date | Last date when the application was accessed. | | Total usage time | Total duration for which the application has been accessed by a user. | | Domain | Domain URL for the application. | [Table 2. User Usage Data fields] {#shadow-saas-analytics__table_a5m_f1s_szb} *[\>]: and then