--- sourceDocument: Zurich IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-asset-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # SaaS detection report # SaaS detection report {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of SaaS detection report The SaaS detection report in ServiceNow enables you to discover and manage all SaaS applications accessed via a browser and tracked through the Agent Client Collector for Visibility Content (ACC-VC). This report helps you oversee both paid and free SaaS applications, providing visibility into usage patterns and shadow IT spend. It shows details such as the number of users accessing each application, usage duration, and how long the application has been in use, with data retention defaulting to 30 days (modifiable as needed). Show full answer Show less To access this report, you must have the Software Asset Management - SaaS License Management application (version 16.7.0 or later) installed, along with ACC-VC version 1.9.0 or later. ## Key Features * **Comprehensive SaaS visibility:** Discover all SaaS applications accessed via browser and monitor usage. * **Shadow IT spend management:** Identify users and analyze usage patterns to control unmanaged SaaS expenditures. * **Data presentation:** Displays product name, publisher, monitoring status, management status, URLs, total users, last accessed time, and total access duration. * **User usage data:** Includes user ID, device used, last access date, total usage time, and domain URL. * **Domain-separated data support:** Available when Domain Support and Performance Analytics Domain Support plugins are activated. * **Integration with dashboards:** URL details can be viewed on the URL Discovery Insights dashboard in Discovery Admin Workspace for enhanced analysis. * **Read-only SaaS URL data:** URLs cannot be edited directly from the report. ## Key Outcomes * Gain clear insight into all SaaS applications your users access, enhancing software asset management. * Effectively manage and reduce shadow IT risks and costs by monitoring usage and user access. * Leverage retention period customization to fit organizational data policies. * Utilize domain-separated data for multi-domain organizations to segregate SaaS usage information. * Access actionable reports within the Software Asset Workspace, supporting informed decision-making on SaaS license management. Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones. Important: To view the SaaS detection report, you must do the following: * Request and install the Software Asset Management - SaaS License Management application version 16.7.0 or later from the [ServiceNow Store](https://store.servicenow.com/). For more information, see [Request SaaS License Management](https://www.servicenow.com/docs/2VPNsKSGv4R503EL5y0Uew "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses."). * Install the Agent Client Collector for Visibility Content (ACC-VC) product version 1.9.0 or later. For more information, see [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US). {#shadow-saas-analytics__ul_bqc_dms_szb} You can use this report to manage shadow IT spend by viewing all the users who access these applications and their usage patterns. You can also see how long each application has been in use. Note: * The data in the SaaS detection report reflects ACC-VC's retention period, which is 30 days by default. The default value can be modified as needed. * SaaS URL data in the SaaS detection report are read-only and can't be edited directly from the report. {#shadow-saas-analytics__ul_eys_4qn_njc} View this report by navigating to Software Asset WorkspaceLicense usageReports. Additionally, you can view URL details on the URL Discovery Insights dashboard in the Discovery Admin Workspace. For further information, see [URL Discovery insights dashboard](https://www.servicenow.com/docs/access?context=url-disco-insights&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US). The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated. {#shadow-saas-analytics__table_a2h_lbt_qzb__entry__2} | Field | Description | |-|-| | Product | The name of the SaaS application that is being discovered. | | Publisher | Publisher of the SaaS application. Publisher is a reference to the Software Publishers \[samp_sw_publisher\] table. | | Is monitored | Indicates whether ACC-VC is monitoring the product or not. * If the product is monitored by the ACC-VC application, the Is monitored value is true. * If the product isn't monitored by the ACC-VC application, the Is monitored value is false. {#shadow-saas-analytics__ul_lpf_fy5_qzb} | | Managed status | Indicates whether the product is managed or unmanaged. * If a software model exists for a product, the status is Managed. * If a software model doesn't exist for a product, the status is Unmanaged. {#shadow-saas-analytics__ul_pkq_zx5_qzb} | | URL(s) | URL or multiple URLs for your SaaS application. | | Total users | Total number of users who have accessed the product. | | Last accessed time | The time when the product was last accessed by a user. | | Total accessed time | Total duration for which the product has been accessed by its users. | [Table 1. SaaS detection report fields] {#shadow-saas-analytics__table_a2h_lbt_qzb} {#shadow-saas-analytics__table_a5m_f1s_szb__entry__2} | Field | Description | |-|-| | User ID | User ID of the person who is accessing the application. | | Device | Device or CI that is used to access the application. | | Date | Last date when the application was accessed. | | Total usage time | Total duration for which the application has been accessed by a user. | | Domain | Domain URL for the application. | [Table 2. User Usage Data fields] {#shadow-saas-analytics__table_a5m_f1s_szb} *[\>]: and then