Strategic Portfolio Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Strategic Portfolio Management

    ServiceNow® Strategic Portfolio Management (SPM) empowers organizations to strategically align their work with business goals, enabling digital transformation by planning, delivering, and tracking value across various methodologies. SPM helps you accelerate customer value delivery, improve productivity, and manage portfolios, projects, and resources from centralized, interactive workspaces.

    Show full answer Show less

    Key Features

    • Now Assist for SPM: Utilizes generative AI to enhance productivity within SPM applications.
    • Strategic Planning Workspace: Allows innovation from product feedback, strategic alignment, and flexible execution configurations.
    • Project Workspace: Centralized interactive environment to plan and manage projects effectively.
    • Resource Management Workspace: Offers visibility into resource allocation and workload distribution from a single location.
    • Portfolio Planning Workspace: Enhances traditional product and portfolio management capabilities.
    • Collaborative Work Management: Facilitates team collaboration within a unified workspace, reducing the need to switch between tools.
    • Project Portfolio Management Classic: Provides a simplified, team-focused approach to managing demands, projects, programs, and portfolios.
    • SPM Custom Tables: Enables extension and customization of SPM applications with added features and capabilities.
    • Organization Extension Plugin: Activates modules including Goals, Business Units, Enterprise Strategy, and Business Unit Strategy, supporting goal setting and strategic planning. Related business applications and capabilities integrate with the Configuration Management Database (CMDB).

    What You Can Expect

    • Ability to define and track organizational goals and targets to drive business outcomes.
    • Enhanced visibility and control over projects, portfolios, and resources from centralized workspaces.
    • Improved collaboration and streamlined work management across teams.
    • Integration with popular development tools such as Microsoft Azure DevOps and Atlassian Jira to support Agile development.
    • Access to specialized plugins that provide secure, read-only roles for dashboards and reports, ensuring controlled access to sensitive information.
    • Support for exporting portfolio information to PowerPoint, cost management, test management, and time card management.

    Getting Started

    To begin leveraging SPM, focus on aligning execution with business priorities and creating measurable goals using the Goal Framework. Utilize the Strategic Planning workspace to innovate and track progress. For detailed guidance, refer to ServiceNow’s Customer Success Center and Strategic Planning documentation.

    Strategically align work with business goals to deliver products and services. ServiceNow® Strategic Portfolio Management (SPM), enables digital transformation by helping you can plan, deliver, and track value across different methodologies and drive customer value faster.

    Organization Extension (com.snc.organization_extension) plugin

    Organization Extension (com.snc.organization_extension) plugin activates Goals, Business unit, Enterprise strategy, and Business unit strategy entities. It is available on zBoot to all customers with demo data.

    Business Units, Goals, Enterprise Strategy, and Business Unit Strategy modules are available in the Organization application menu.

    Business Applications and Business Capabilities modules are also available within the Organization application menu, however, their related tables are moved to Configuration Management (CMDB) (com.snc.cmdb) plugin, which is available on zBoot but without demo data.

    Learn

    Get started

    • Understand how to deliver business outcomes with speed and agility using ServiceNow SPM. For more information, see Customer Success Center.
    • Learn how to align execution with business goals and priorities. For more information, see Strategic Planning.
    • Create goals, set targets for them, and evaluate the progress of your goals and targets to accomplish the organizational plans and drive business outcomes. For more information, see Goal Framework and Goal Framework for SPM.
    • Enhance your SPM capabilities with specialized plugins that provide read-only roles for various modules, confirming secure access to dashboards and reports.

    Applications and features