--- sourceDocument: Zurich Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Create an artifact from a demand # Create an artifact from a demand {#ariaid-title1} * Release version: Zurich * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Create an artifact, such as a work item, from a demand so that you can track work on the demand. ## Before you begin A demand must have been created. For more information, see [Create a demand](https://www.servicenow.com/docs/O_XI57tHknYnx6wAKK_rRA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization."). The category and type of a demand and the applications you have installed determine the artifact you can create from it. The available artifact types and the applications you must have installed to be able to create them are listed in the following table. {#t_CrtArtftDmdMnu__table_kyk_ycb_lhc__entry__2} | Artifact | Required application | |-|-| | Enhancement, change, or defect | [Project Portfolio Suite](https://www.servicenow.com/docs/SKdUpx2dkFhM~XC_3nLo6Q "ServiceNow Project Portfolio Management (PPM) provides a simplified, team-oriented approach to managing projects, portfolios, their resources and financials by combining several individual applications.") | | Agile Development entities (story or epic) | [Agile Development 2.0](https://www.servicenow.com/docs/X6EY50mJINfKaRnIpX3w3A "ServiceNow Agile Development 2.0 provides an agile software development environment for product-based or project-based efforts, using the Scrum framework. Implement a pure agile approach over the entire life cycle of a product, or a hybrid approach using agile methods within a traditional project structure.") | | Scaled Agile Framework (SAFe)SAFe entities (story, feature, or epic) | [Essential SAFe](https://www.servicenow.com/docs/Us80VRlR5vmxjhnVvCC7pA "Apply lean and agile principles to your Agile Release Trains and teams, and develop and deliver work with fewer defects in the shortest viable lead time.") or [Portfolio SAFe](https://www.servicenow.com/docs/MOZB8lWhx9Bcs3RKoHKnrg "With Portfolio SAFe, you can align your organizational goals and strategies with your portfolios, and apply lean and agile principles to seamlessly manage and deliver your portfolio work.") | | Enterprise Agile Planning (EAP) entities (epic, feature, or capability) | [Strategic Planning](https://www.servicenow.com/docs/kRflay~JJRF7SnmMX8k1ZQ "Strategic Planning Workspace (SPW) enables you to manage enterprise strategy and goals, product feedback, portfolio planning, and enterprise agile planning for your organization. Evaluate product performance, align work with strategy, and scale your Agile framework from a single workspace.") | | Improvement initiatives | [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) | [ ] {#t_CrtArtftDmdMnu__table_kyk_ycb_lhc} Role required: it_demand_manager Note: * The sn_apw_advanced.eap_user role is required to convert a demand to EAP entities. * The safe_art_user role is required to create a SAFe story. {#t_CrtArtftDmdMnu__ul_tnl_szf_nhc} ## Procedure 1. Navigate to AllDemandDemandsAll. 2. Open the demand for which you want to create an artifact. 3. Verify that the values in the Category and Type fields are appropriate for the artifact you want to create. The options in the Type list change according to the category that you select. For more information, see [Demand form](https://www.servicenow.com/docs/95eYkLcbjhejQ64rQFd4NQ "The demand form information is used to create a demand."). Note: The Category and Type fields are set to read only when an artifact is created from a demand. If you delete the created artifact, these fields become editable again. 4. Select Update. 5. Create the artifact by selecting the appropriate related link. Depending on the category and type of the demand, links related to the artifact you can create become available. | Related link | Description | | Create Project | This link appears if the Category field is set to Strategic and the Type field is set to Project. Creates a project that is associated with this demand. The number of the project record is displayed in the Project field. For more information, see [Data migrated from a demand to a created project](https://www.servicenow.com/docs/E7pf_Wb41yvY9GPxebAtTQ "Data fields are migrated from a demand to a project when the project is created from the demand."). | | Create Enhancement | This link appears if the Category field is set to Strategic and the Type field is set to Enhancement. Creates an enhancement associated with this demand. Use enhancements to request improvements or new capabilities for existing features or services, for example, a request to add new UI elements. The number of the enhancement record is displayed in the Enhancement field. | | Create Epic | This link appears if the Category field is set to Strategic and the Type field is set to Epic. Creates an Agile Development 2.0 epic that is associated with this demand. A Demand reference field is created in the Agile Development 2.0 Epic form. | | Create Story | This link appears if the Category field is set to Strategic and the Type field is set to Story. Creates an Agile Development 2.0 story that is associated with this demand. A Demand reference field is created in the Agile Development 2.0 Story form. | | Create EAP Epic | This link appears if the Category field is set to Strategic and the Type field is set to EAP Epic. Creates an Enterprise Agile Planning (EAP) epic that is associated with this demand. A Converted from reference field is created in the EAP epic form. | | Create EAP Feature | This link appears if the Category field is set to Strategic and the Type field is set to EAP Feature. Creates an EAP feature that is associated with this demand. A Converted from reference field is created in the EAP feature form. | | Create EAP Capability | This link appears if the Category field is set to Strategic and the Type field is set to EAP Capability. Creates an EAP capability that is associated with this demand. A Converted from reference field is created in the EAP capability form. | | Create SAFe Story | This link appears if the Category field is set to Strategic and the Type field is set to SAFe Story. Creates a Scaled Agile Framework (SAFe) story that is associated with this demand. A Demand reference field is created in the SAFe Story form. | | Create SAFe Epic | This link appears if the Category field is set to Strategic and the Type field is set to SAFe Epic. Creates an SAFe epic that is associated with this demand. A Demand reference field is created in the SAFe Epic form. | | Create SAFe Feature | This link appears if the Category field is set to Strategic and the Type field is set to SAFe Feature. Creates a SAFe feature that is associated with this demand. A Demand reference field is created in the SAFe Feature form. | | Create Improvement Initiative | This link appears if the Category field is set to Strategic and the Type field is set to Continual Improvement Management. Creates an improvement initiative that is associated with this demand. Demand record to which the improvement initiative is linked is added to the Source/Parent field in the Details tab. Note: When the improvement is closed, the demand record is set to complete. | | Create Change | This link appears if the Category field is set to Operational and the Type field is set to Change. Creates a change that is associated with this demand. The number of the change record is displayed in the Change field. | | Create Defect | This link appears if the Category field is set to Operational and the Type field is set to Defect. Creates a defect that is associated with this demand. The number of the defect record is displayed in the Defect field. | |-|-| {#t_CrtArtftDmdMnu__choicetable_plg_zcm_plb} * **[Create an Enterprise Agile Planning (EAP) entity from a demand](https://www.servicenow.com/docs/BkpV99g4z3uHobJiuokFoA)** Create an Enterprise Agile Planning (EAP) entity, such as an epic, feature, or capability, from a demand so that you can start to work on these entities in Enterprise Agile Planning. *[\>]: and then