--- sourceDocument: Zurich IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Storage discovery # Storage discovery {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Storage discovery Storage Discovery in ServiceNow collects detailed information on various storage types including Direct Attached Storage (DAS), Storage Area Networks (SAN), and Network Attached Storage (NAS). It discovers storage across specialized devices like Storage Arrays, Fibre Channel Switches, iSCSI disks, and host operating systems such as Windows, Linux, and Solaris. The process maps storage dependencies and reconciles data between hosts and storage devices, creating Configuration Items (CIs) and relationships in the CMDB. Show full answer Show less ## Key Features * Discovery of DAS, NAS, and SAN storage, including virtual storage on VMware ESX and Linux KVM environments. * Reconciliation of host file systems with local and networked storage devices after the storage server is discovered. * Creation of CIs for file systems, disks, Fibre Channel HBAs/ports, Linux LVM volumes, and Veritas Volume Manager components. * Support for discovery using various protocols and tools such as SMI-S, CIM, PowerShell, WMI, SSH, and REST APIs. * Specialized probes and sensors for different operating systems and storage types, including patterns for NetApp storage discovery in cluster or 7-mode environments. * Relationships established between storage exports, devices, disks, and file systems to accurately represent storage environments. ## Requirements and Configuration * **Windows:** Supports Windows Server 2008 and 2012 with DAS or NAS via Fibre Channel or iSCSI. Requires tools like fcinfo.exe, WMI, PowerShell, and optionally WinRM on target hosts. MID Server and target machine must share domain or trusted host relationship. * **Linux/Solaris:** Supports Solaris, CentOS, and Ubuntu with DAS, NAS, or SAN via iSCSI or Fibre Channel. Requires SSH credentials with root or sudo access and MID Server access credentials. * Proper credentialing and network trust are essential for successful discovery. ## Practical Usage and Outcomes By implementing Storage Discovery, ServiceNow customers can automatically populate their CMDB with comprehensive storage infrastructure data, including physical disks, logical volumes, and file systems across diverse environments. This enables accurate visualization of storage dependencies, supports impact analysis, and improves storage management by linking storage CIs to hosts and applications. Storage Discovery also assists in managing large storage payloads on Linux and Solaris by configuring serialized processing to prevent memory issues. Additionally, it facilitates the discovery of complex storage systems such as NetApp clusters and Veritas Volume Manager configurations, ensuring detailed and up-to-date storage information within the CMDB. Discovery collects information on Direct Attached Storage (DAS), Storage Area Networks (SAN), and Network Attached Storage (NAS). Storage can be located on specialized devices, such as Storage Arrays, Fibre Channel Switches, iSCSI disks, or on host operating systems, including Windows, Linux, and Solaris. Discovery finds and maps dependencies for the following types of storage: * Direct-attached storage (DAS), network-attached storage (NAS), or storage area network (SAN). * NAS or SAN storage that is discovered via a Storage Management Initiative Specification (SMI-S) and Common Information Model (CIM). * Virtual storage for VMware ESX servers and Linux Kernel-based Virtual Machines (KVM). Discovery maps this storage to the underlying physical storage. {#c_Storage__ul_pfj_4fp_cr} Discovery of storage via a host reconciles data and creates relationships between the host's file systems and associated local storage devices. The local storage devices represent the storage available to the host, whether it's directly attached or provided by Fibre Channel or iSCSI. This reconciliation assumes that the storage server has been discovered first. Note: Tape storage drivers are not discovered. Discovery collects and creates CIs in the CMDB for the following information: * File systems (local and NAS). * Disks (both SAN disks and DAS drives). * Fibre Channel (FC) HBAs and ports. * Linux Volume Manager (LVM) volumes. LVM volume data resides in the Storage Pool \[cmdb_ci_storage_pool\] table. * [Veritas Volume Manager](https://www.servicenow.com/docs/TfpKQ6ubA7bLvscFOTAG9Q "Discovery collects disk and volume information for Veritas Volume Manager (VxVM) on Linux hosts and maps file systems mounted on Veritas volumes to the upstream storage provider.") disks, subdisks, disk groups, plexes, and volumes. {#c_Storage__ul_i25_4lh_ys} Note: For details about the discovery of direct attached or multipath block storage provisioned on a Linux host, see [KB0622583](https://support.servicenow.com/kb_view.do?sysparm_article=KB0622583). ## Probes, sensors, and patterns * KVM - Storage Pools: identifies storage attached to KVM virtual machines. * Linux - Storage: identifies storage attached to systems running the Linux operating system. * Solaris - Storage: identifies storage attached to systems running the Solaris operating system. * Windows - Storage 2008: identifies storage attached to systems running Windows 2008. * Windows - Storage 2008 - PS: identifies storage attached to systems running Windows 2008, using the PowerShell. * Windows - Storage 2008 - WMI: identifies storage attached to systems running Windows 2008, using WMI Runner. {#c_Storage__ul_uf5_35s_bt} * Windows - Storage 2012: identifies storage attached to systems running Windows 2012 and later. * Windows - Storage 2012 - PS: identifies storage attached to Windows systems, using PowerShell. * Windows - Storage 2012 - WMI: identifies storage attached to Windows systems, using WMI Runner. {#c_Storage__ul_zrh_l5s_bt} * VMWare - vCenter ESX Hosts Storage: collects information about ESX servers and creates relationships from datastores to underlying disks. * Patterns for [NetApp storage discovery](https://www.servicenow.com/docs/Nl1tZVdHURpWMvxPCOVPaQ "Discovery and Service Mapping find NetApp servers and clusters using patterns. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store."): * NetApp 7-mode: finds NetApp servers via REST with two nodes. * NetApp cluster mode: finds NetApp servers via REST when more than two nodes are connected through a cluster interconnect switch. {#c_Storage__ul_d5m_s4l_nbb} Note: For information on Probe to Pattern migration see the knowledge article [KB0694477](https://support.servicenow.com/kb_view.do?sysparm_article=KB0694477). {#c_Storage__ul_alg_xmh_ys} ## Requirements {#c_Storage__section_c2h_lyy_1cb} Windows : * Supports the following configurations: * Windows Server 2012, DAS or NAS with Fibre Channel (FC) or Internet Small Computer System Interface (iSCSI). * Windows Server 2008, DAS or NAS with FC or iSCSI. {#c_Storage__ul_qzj_2ss_bt} * Install the fcinfo.exe tool on Windows 2008 and 2012 servers that attach to storage via FC. * Install Windows Management Instrumentation (WMI). * Enable Powershell on the MID Server host server. * Provide the instance with the necessary credentials to the host server. * Put the MID Server and the target machine in the same domain or add the target machine to the trusted host list on the MID Server machine. * Optionally, install [Windows Remote Management (WinRM)](https://msdn.microsoft.com/en-us/library/aa384372(v=vs.85).aspx) on the host server to discover Fibre Channel information. WinRM is on by default for Windows 2012 and Windows 2016 machines, but not for Windows 2008. {#c_Storage__ul_f2q_gmh_ys} Linux : * Supports the following configurations: * Solaris, DAS, NAS, or SAN with iSCSI * CentOS, DAS, NAS, or SAN with FC or iSCSI * Ubuntu Server, DAS, NAS, or SAN with iSCSI {#c_Storage__ul_k3l_5ts_bt} * Provide the device with SSH credentials that have root or sudo access. * Provide the MID Server with the necessary credentials to the host server. {#c_Storage__ul_vln_hmh_ys} ## Relationships {#c_Storage__section_r1f_fyy_1cb} Discovery creates the following relationships for storage CIs:{#c_Storage__table_ffj_4qm_ns__entry__3} | Parent Component | Relationship | Child Component | |-|-|-| | Storage Export \[cmdb_ci_storage_export\] | Exports to::Imports from | Storage Device \[cmdb_ci_storage_device\] | | Fibre Channel Disk \[cmdb_ci_fc_disk\] | Provides::Provided by | File System \[cmdb_ci_file_system\] | | iSCSI Disk \[cmdb_ci_iscsi_disk\] | Provides::Provided by | File System \[cmdb_ci_file_system\] | [ ] {#c_Storage__table_ffj_4qm_ns} * **[Configure discovery of hosts with attached storage](https://www.servicenow.com/docs/eeBF12H9KGB4PxPUbX8W1g)** Discovery can find information about UNIX, Linux, and Windows hosts with attached storage. * **[Discovery data collected for storage via a host](https://www.servicenow.com/docs/mnqmOHzPGZKfosnfz7nqMw)** Discovery gathers information about storage units that connect to Linux, Solaris, and Windows hosts via a local I/O port or Host Bus Adapter (HBA). * **[Storage Discovery via SMI-S and CIM](https://www.servicenow.com/docs/rEuuQJh9k1pN0jdJlntdNQ)** Discovery can explore storage devices that contain a Storage Management Initiative Specification (SMI-S) provider that is a specialized Common Information Model (CIM) server. * **[Data collected for Veritas Volume Manager on Linux](https://www.servicenow.com/docs/TfpKQ6ubA7bLvscFOTAG9Q)** Discovery collects disk and volume information for Veritas Volume Manager (VxVM) on Linux hosts and maps file systems mounted on Veritas volumes to the upstream storage provider. * **[NetApp Server and Cluster discovery](https://www.servicenow.com/docs/Nl1tZVdHURpWMvxPCOVPaQ)** Discovery and Service Mapping find NetApp servers and clusters using patterns. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store. * **[Manage large storage payloads in Linux and Solaris](https://www.servicenow.com/docs/mK8cf5B3eS5_Gsr8LfB4tw)** Large payloads for Linux and Solaris direct attached storage can cause out of memory errors if not configured to serialize the processing of the payload. * **[Storage discovery examples](https://www.servicenow.com/docs/6WrQ3n9Tg02WOr3hglTXTQ)** Discovery creates configuration items (CI) and CI relationships for physical and logical storage components attached to application and database servers or by fibre channel switched fabric.