---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# DBA report

# Database Administrator (DBA) report discovery {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
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## Summary of Database Administrator (DBA) report discovery

The Database Administrator (DBA) report discovery feature in ServiceNow's Discovery and Service Mapping Patterns application provides detailed insights for various databases including Apache Cassandra, Microsoft SQL, MySQL, MongoDB, and Oracle.
This feature uses extension sections in database patterns to populate related CMDB tables with critical database metrics and status information.
Show full answer Show less  
To fully leverage this functionality, customers may need to update to the latest Discovery and Service Mapping Patterns application from the ServiceNow Store. The feature requires enabling specific system properties and configuring appropriate credentials with read access to database commands and tables.

## Prerequisites

* **Plugins:** Ensure CMDB CI Class Models 1.49.0 and Discovery and Service Mapping Patterns 1.8.0 or later are installed.
* **System Properties:** Enable DBA report collection by setting the respective system property for each database pattern to **true** (default is **false** ):
  * cassandradbareportenabled
  * mongodbareportenabled
  * mssqldbareportenabled
  * mysqldbareportenabled
  * oracledbareportenabled
* **Credentials:** Configure discovery or applicative credentials with read access to necessary database tables and commands specific to each database type. For example:
  * MongoDB: read access to "getSiblingDB(databaseName)" command.
  * Apache Cassandra: read access to "nodetool".
  * MySQL and MSSQL: read access to system tables and commands like "informationschema.tables", "show databases", and various system views.
  * Oracle: read access to multiple DBA tables and commands such as "lsnrctl services" and "sqlplus".
* **Discovery Schedule:** Ensure a discovery schedule is configured to run these patterns and collect data.

## Data Collected by Extension Sections

When DBA report discovery runs, it populates specific CMDB tables with detailed database metrics and status reports for each database type:

* **Apache Cassandra:** Data such as health reports, latency, and space usage.
* **MongoDB:** Database statistics including sizes, counts of objects, and storage metrics.
* **Microsoft SQL Server:** Extensive data including CPU utilization, blocking info, backup status, running jobs, disk info, fragmentation, memory info, and transaction details.
* **MySQL:** Table schemas with data indexes and schema details.
* **Oracle DB:** Comprehensive metrics such as active/inactive sessions, ASM disk info, CPU usage, instance info, tablespaces, top queries, and node information.

## Benefits for ServiceNow Customers

By enabling and properly configuring DBA report discovery, customers gain automated, detailed visibility into the health and performance of critical database systems directly within the CMDB. This supports better database monitoring, troubleshooting, capacity planning, and compliance efforts. The reports provide granular data that can be used to proactively manage database environments and integrate database insights into broader IT operations workflows.  
Discovery and Service Mapping uses the
Patterns
extension sections to provide a Database Administrator report (DBA report) for the Apache
Cassandra, Microsoft SQL, MySQL, MongoDB, and Oracle databases. The extension sections for each DB pattern populate the related entries tables. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

## Request new or enhanced Patterns on the ServiceNow® Store {#dba-report-discovery-pattern__id_vdr_yps_lyb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/06a71b1367e4130051c9027e2685ef1e/1.6.0?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate&q=Patterns&sl=sh) to view all the available updates and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#dba-report-discovery-pattern__p_d21_nfg_h1c}

## Prerequisites {#dba-report-discovery-pattern__section_ak1_gnr_4bb}

Verify the plugins setup
:
    * CMDB CI Class Models 1.49.0 (September 2023)
    * Discovery and Service Mapping Patterns 1.8.0 (September 2023)
    {#dba-report-discovery-pattern__ul_ox2_51z_pyb}

Verify the system properties are enabled
:   By default, the system properties for DBA reports are set to false. To enable the report collection, verify that the system properties value for each pattern is set to true.{#dba-report-discovery-pattern__table_ugv_3bz_pyb__entry__2}

    | Pattern | System property |
    |-|-|
    | Cassandra | cassandra_dba_report_enabled |
    | MongoDB | mongo_dba_report_enabled |
    | MSSQL DB On Windows | mssql_dba_report_enabled |
    | My SQL server On Windows and Linux | mysql_dba_report_enabled |
    | Oracle DB | oracle_dba_report_enabled |
    [ ]

    {#dba-report-discovery-pattern__table_ugv_3bz_pyb}

Verify the configuration of the credentials
:   For more information, see [Applicative credentials](https://www.servicenow.com/docs/access?context=applicative-creds&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).

    |-|-|
    | MongoDB execute command | Applicative credentials should have read access to run `"getSiblingDB (databaseName)"` |
    | Apache Cassandra execute command | Discovery credentials should have read access to `"nodetool"` |
    | MySQL tables and execute commands | Discovery credentials should have read access to: * `"information_schema.tables"` table * run `"show databases" `command {#dba-report-discovery-pattern__ul_v3z_mys_lyb} |
    | Microsoft SQL tables | Discovery credentials should have read access to the following tables: * master.sys.databases * sys.sysprocesses * sys.dm_os_sys_info * sys.dm_os_ring_buffers * msdb.dbo.backupset * master.dbo.sysdatabases * master..sysprocesses * msdb..sysjobactivity * sys.master_files * sys.dm_tran_session_transactions * sys.dm_os_sys_memory * sys.database_files {#dba-report-discovery-pattern__ul_wpp_rys_lyb} |
    | Oracle DB tables and execute commands | Discovery credentials should have read access to: * Run `"lsnrctl services"` and `"sqlplus"` commands * dba_data_files table * dba_segments table * v$database table * gv$instance table * dba_hist_osstat table * dba_hist_snapshot table * v$asm_disk table * v$asm_diskgroup table * dba_audit_session table * gv$session_longops table * gv$session table * gv$sqlarea table * gv$process table {#dba-report-discovery-pattern__ul_btc_szs_lyb} |
    [ ]

    {#dba-report-discovery-pattern__table_uzm_pxs_lyb}

Verify that a Discovery schedule is configured
:   For more information, see [create a discovery schedule](https://www.servicenow.com/docs/MPTPmREQ7g5fYycx29bz_Q "You can run discoveries from schedules or scripts to create configuration items, define subnets, or to find resources in AWS and Azure clouds.")

## Data collected by the extension section of the Apache
Cassandra pattern {#dba-report-discovery-pattern__section_ztf_vqz_lyb}

Discovery populates the following data when running the Apache Cassandra pattern.  
Note:  
See the Prerequisites section for important information about enabling the system property.
{#dba-report-discovery-pattern__simpletable_yg3_m3b_pyb__entry__3}

| Table name | Table label | Fields |
|-|-|-|
| cassandra_health_report | Cassandra Health Report | * database_host * local_write_latency * read_latency * snapshot_used_space * space_used * table * keyspace * ci {#dba-report-discovery-pattern__ul_byy_43b_pyb} |
[ ]

{#dba-report-discovery-pattern__simpletable_yg3_m3b_pyb}

## Data collected by the extension section of the MongoDB pattern {#dba-report-discovery-pattern__section_tpk_xml_nbb}

Discovery populates the following data when running the MongoDB pattern.  
Note:  
See the Prerequisites section for important information about enabling the system property.
{#dba-report-discovery-pattern__table_t3n_wlb_pyb__entry__3}

| Table name | Table label | Fields |
|-|-|-|
| mongo_db_statistics | Mongo DB Statistics | * database_host * database_name * fs_total_size * fs_used_size * scale_factor * index_size * index_count * extents_count * storage_size * data_size * average_object_size * objects_count * collection_count * view_count * ci {#dba-report-discovery-pattern__ul_czz_xlb_pyb} |
[ ]

{#dba-report-discovery-pattern__table_t3n_wlb_pyb}

## Data collected by the extension section of the MSSQL pattern {#dba-report-discovery-pattern__section_lsk_5yr_dyb}

Discovery populates the following data when running the MSSQL pattern.  
Note:  
See the Prerequisites section for important information about enabling the system property.
{#dba-report-discovery-pattern__simpletable_syn_kmb_pyb__entry__3}

| Table name | Table label | Fields |
|-|-|-|
| ms_sql_db_blocking_info | MSSQL DB Blocking Info | * database_host * database_instance * definition * object_name * blocking_spid * spid * ci {#dba-report-discovery-pattern__ul_bwt_lmb_pyb} |
| ms_sql_db_cpu_util | MSSQL DB CPU Util | * database_host * database_instance * load_date * other_process_cpu_util * other_process * system_idle_process * sql_server_cpu_util * event_time * server_name * ci {#dba-report-discovery-pattern__ul_g52_smb_pyb} |
| ms_sql_db_not_backup | MSSQL DB Not BackUp | * database_host * database_instance * last_backup_date * database_name * ci {#dba-report-discovery-pattern__ul_wpz_wmb_pyb} |
| ms_sql_db_running_job | MSSQL DB Running Job | * database_host * database_instance * login_name * nt_domain * cmd * hostname * name * status * open_tran * Spid * last_wait_type * login_time * ci {#dba-report-discovery-pattern__ul_lb2_bnb_pyb} |
| ms_sql_disk_info | MSSQL DB Disks Info | * database_host * database_instance * percentage_free_space * volume_free_space * volume_capacity * volume_label * volume_name * ci {#dba-report-discovery-pattern__ul_cb1_hnb_pyb} |
| ms_sql_files_space | MSSQL DB Files Space | * database_host * database_instance * database_name * free_space_mb * file_size_mb * file_type * file_logic_name * ci {#dba-report-discovery-pattern__ul_cvy_4nb_pyb} |
| ms_sql_fregment_info | MSSQL DB Fragmentation Info | * database_host * database_instance * index_status * page_count * avg_frag * index_name * object_name * schema_name * ci {#dba-report-discovery-pattern__ul_rly_pqb_pyb} |
| ms_sql_last_restart | MSSQL DB Last Restart | * database_host * database_instance * uptime_in_days * current_date * last_recycle * ci {#dba-report-discovery-pattern__ul_jvt_vqb_pyb} |
| ms_sql_long_trans | MSSQL DB Long Transactions | * database_host * database_instance * blocked * sql * cmd * program_name * hostname * login_name * status * last_batch * duration * login_time * database_name * user_tran * trans_id * spid * ci {#dba-report-discovery-pattern__ul_glm_yqb_pyb} |
| ms_sql_memory_info | MSSQL DB Memory Info | * database_host * database_instance * system_memory_state_desc * percentage_used * available_page_file_mb * total_page_file_mb * available_physical_memory_mb * total_physical_memory_mb * ci {#dba-report-discovery-pattern__ul_tsb_drb_pyb} |
| ms_sql_temp_files_space | MSSQL DB Temp Files Space | * database_host * database_instance * percent_full * available_space_mb * file_physical_name * file_logic_name * database_name * ci {#dba-report-discovery-pattern__ul_tjm_frb_pyb} |
[ ]

{#dba-report-discovery-pattern__simpletable_syn_kmb_pyb}

## Data collected by the extension section of the MySQL pattern {#dba-report-discovery-pattern__section_egc_zg1_myb}

Discovery populates the following data when running the MySQL pattern.  
Note:  
See the Prerequisites section for important information about enabling the system property.
{#dba-report-discovery-pattern__table_k5w_kh1_myb__entry__3}

| Table name | Table label | Fields |
|-|-|-|
| mysql_table_schemas | MySql Table Schemas | * database_host * database_instance * data_index_lengh * table_schema * ci {#dba-report-discovery-pattern__ul_hm3_4h1_myb} |
[ ]

{#dba-report-discovery-pattern__table_k5w_kh1_myb}

## Data collected by the extension section of the Oracle DB pattern {#dba-report-discovery-pattern__section_iy4_v31_myb}

Discovery populates the following data when running the Oracle DB pattern.  
Note:  
See the Prerequisites section for important information about enabling the system property.
{#dba-report-discovery-pattern__table_lvg_dj1_myb__entry__3}

| Table name | Table label | Fields |
|-|-|-|
| oracle_active_session | Oracle Active Session | * database_host * database_instance * Key * sql_id * program * module * action * status * last_call_et_hrs * sid * spid * inst * ci {#dba-report-discovery-pattern__ul_v1w_nj1_myb} |
| oracle_asm_info | Oracle, ASM Disk Info | * database_host * database_instance * used_gb * free_gb * total_gb * state * block_size * asm * ci {#dba-report-discovery-pattern__ul_zsk_pk1_myb} |
| oracle_asm_nodes_info | Oracle ASM Nodes Disk Info | * database_host * database_instance * redundancy * free_gb * total_gb * state * asm_node * ci {#dba-report-discovery-pattern__ul_tlc_hl1_myb} |
| oracle_cpu_usage | Oracle CPU Usage | * database_host * database_instance * idle * io * sys * nice * user * snapid * Inst * end_time * begin_time * ci {#dba-report-discovery-pattern__ul_gqy_341_myb} |
| oracle_inactive_sessions | Oracle Inactive Sessions | * database_host * database_instance * key * status * spid * sid * program * Module * last_call_et_hrs * inst * ci {#dba-report-discovery-pattern__ul_gbs_cp1_myb} |
| oracle_instance_info | Oracle Instance Info | * database_host * database_instance * platform_name * current_scn * dbid * db_unique_name * log_mode * db_name * open_mode * ci {#dba-report-discovery-pattern__ul_fml_nq1_myb} |
| oracle_nodes_info | Oracle Nodes Info | * database_host * database_instance * instance_mode * instance_state * instance_role * instance_status * instance_version * hostname * instance_name * ci {#dba-report-discovery-pattern__ul_bwf_ms1_myb} |
| oracle_table_space | Oracle Table Space | * database_host * database_instance * used_mb * free_percent * free_mb * tablespace * total_mb * ci {#dba-report-discovery-pattern__ul_myb_ct1_myb} |
| oracle_top_10_queries | Oracle Top 10 Queries | * database_host * database_instance * unique * status * sql_id * spid * sid * program * Module * last_call_et_hrs * ci {#dba-report-discovery-pattern__ul_rrc_tt1_myb} |
[ ]

{#dba-report-discovery-pattern__table_lvg_dj1_myb}