---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Mapping

# Service Mapping {#ariaid-title1}

* Release version: Zurich
* 
* Updated June 7, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.
Figure 1. Service Mapping added value

Service Mapping is available as a separate subscription and requires activation by Service Mapping personnel.

## Gain control with service-aware operations {#c_ServiceMappingOverview__section_qzq_rwd_14b}

Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.

## Reach time to value quickly {#c_ServiceMappingOverview__section_kys_xfv_rjb}

Shorten the mapping process and improve accuracy with out-of-the-box options. Service Mapping deploys different methods for collecting information about configuration items (CIs) and organizing them into application services. The available mapping methods are: pattern-based, tag-based,
traffic-based, and discovery based on Predictive Intelligence.

## Deliver on your multicloud strategy {#c_ServiceMappingOverview__section_vbh_jmr_lrb}

Map services across dynamic cloud-based providers with a high degree of accuracy.

|-|-|-|
| [Explore Learn about the various methods of mapping application services.](https://www.servicenow.com/docs/70xiZ7xN4jSLaTcqWkQXWg "Service Mapping discovers all service instances in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these service instances.") | [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/E~cPqwmC32Y~8E8~C_dGNA "You get started with Service Mapping by configuring roles, credentials, and MID Server connections.") |   |
| [UseReview mapping application services for analysis and maintenance.](https://www.servicenow.com/docs/4wwyW0tOKCv75GsjLJmZew "As the Service Mapping administrator, you support companies in their efforts to map and maintain critical application services so that they remain service-aware.") | [Reference Get details about components like roles, tables, and properties.](https://www.servicenow.com/docs/gIlc0fW2x3861toDGtFESg "Reference topics provide additional information about mapping and fine-tuning application services using Service Mapping lists and forms.") |   |
[ ]

{#c_ServiceMappingOverview__table_iwv_lpv_klb}