---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Observability

# Service Observability {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a
centralized workflow.
Figure 1. Overview of Service Observability

## Get started {#service-observability__cf-app-landing-get-started}

|-|-|
| [ExploreLearn how Service Observability brings disparate data together to help operators find issues in your system](https://www.servicenow.com/docs/G6bBzKSFQbMiQd4WCVy5Lg "Service Observability helps operations teams triage and manage incidents in a complex and distributed production system. It combines external observability monitoring systems' telemetry with related data from the Configuration Management Database (CMDB) and displays both in a single workflow in the Service Operations Workspace (SOW).") | [ConfigureLearn how to install and configure Service Observability](https://www.servicenow.com/docs/221GKRuyBL6sVVy1PWAn1g "After you install Service Observability, you must connect external observability systems and map that data to services. You can also customize the out-of-the-box dashboards to show different information, including data from other ServiceNow products.") |
| [Monitor and investigate![]()Learn how to find the source of issues and view the health of services and their related infrastructure entities](Eo9Db39DXTu0bAuv4j4Pgw "Operators use Service Observability to monitor the health of their services and to triage and manage incidents. They can view performance metrics from external observability monitoring systems in the context of an application service and its related CIs (Configuration Item).") | [ReferenceFind reference information about Service Observability](https://www.servicenow.com/docs/6wTF_8JUfCL8fGS04uC_Iw "Reference topics provide additional information about administering and using Service Observability.") |
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{#service-observability__table_shn_tvm_rdc}