--- sourceDocument: Zurich IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Cloud Resources Explorer # Cloud Resources Explorer {#ariaid-title1} * Release version: Zurich * * Updated May 5, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud Resources Explorer The ServiceNow Cloud Resources Explorer provides a comprehensive dashboard to filter and visualize the distribution of cloud resources across multiple cloud providers, including AWS, Microsoft Azure, VMware vCenter, and Google Cloud Platform (with Performance Analytics Content Pack for Cloud Resources v1.2.1+). This tool enables ServiceNow customers to gain operational insights such as stale Configuration Items (CIs), cloud event inflow rates, and the health of their Configuration Management Database (CMDB). Show full answer Show less Note that starting with the Zurich release, Cloud Discovery Workspace is being phased out and hidden on new instances, but will remain supported. Similar reporting functionality is available in the Cloud Asset Explorer within the Cloud Discovery store app. ## Access and Roles Access to Cloud Resources Explorer requires the **sncloudopsws.cloudopsadmin** role. The Explorer can be accessed via All \> Cloud Discovery Workspace \> Cloud Resources Explorer. ## Key Use Cases * Monitor cloud resource inventory counts and size of the CMDB to understand resource coverage. * Track fault-related information such as Cloud Discovery errors. * Monitor operational metrics like event inflow and processing rates. * Assess CMDB health, including identifying stale CIs not updated in over 30 days. * Visualize resource distribution across on-premises and public cloud environments. ## Important Indicators and Insights * **Cloud Discovery Errors:** Total errors encountered over time, helping identify discovery issues. * **Stale CIs:** CIs not updated in the last 30 days, which may indicate deleted or duplicate resources, or discovery failures. ## Data Visualizations * **Configuration Item Classes:** Horizontal bar report showing counts of the top 10 CI classes discovered over time, with drill-down to specific cloud provider analytics tables. * **Configuration Items by Regions:** Distribution of CIs across datacenters or cloud regions. * **Configuration Items by Cloud Service Accounts:** Top 10 service accounts with the highest number of discovered CIs. * **Incoming Events:** Trend of cloud resource events received over time, with capability to view detailed daily event lists. * **Total Cloud Resources in On-prem vs Public Clouds:** Stacked bar report showing daily resource counts by provider, useful to understand cloud adoption trends. VMware Cloud is considered on-premises here. The Explorer uses scheduled jobs aligned with the Performance Analytics Content Pack for Cloud Resources to populate data tables. ## Filters and Navigation * **Cloud Resources Filter:** Choice-based cascading filters allow selection by cloud platform, region, service account, CI class, and Azure-specific resource groups. This enables precise data visualization tailored to specific cloud environments. * **Day Navigator:** Allows slicing of data in the "Total cloud resources in on-prem vs public clouds" report by different days or periods within a month or year, providing flexible historical analysis. ## Additional Requirements To view OS image details discovered in AWS, Azure, and GCP clouds, ensure Discovery and Service Mapping Patterns app version 1.0.87 or later is installed and the property **sncmdbciclass.usesinglecloudosimage** is set to true. This tool empowers ServiceNow customers to maintain a healthy and accurate CMDB, monitor cloud resource distribution, and identify operational issues proactively across multi-cloud environments. Use the ServiceNow® Cloud Resources Explorer to filter and visualize the distribution of resources across your multi cloud estate. Gain insight into operational information such as stale resources and cloud event inflow rates. Important: Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported. For similar reporting, refer to the [Cloud asset explorer](https://www.servicenow.com/docs/mTX8PNPXFboIvTZ1FBkwTw "The dashboard helps cloud governance and operations teams monitor, track, and act on compliance and asset details more efficiently. As an asset viewer, you can view all assets and drill down to see detailed information for each configuration item (CI).") in the Cloud Discovery store application. Figure 1. Cloud Resources Explorer The Cloud Resources Explorer supports the following cloud providers: * Amazon Web Services. * Microsoft Azure public clouds. * VMware vCenter. * Google Cloud Platform (GCP) (Supported with Performance Analytics Content Pack for Cloud Resources version 1.2.1 and higher). {#cloud-resources-inventory-dashboard__ul_jnf_xtx_3tb} ## Required ServiceNow AI Platform roles {#cloud-resources-inventory-dashboard__section_ovb_q4d_htb} The sn_cloud_ops_ws.cloud_ops_admin role is required to view the Cloud Resources Explorer. ## Access the Cloud Resources Explorer {#cloud-resources-inventory-dashboard__section_qvb_q4d_htb} To open the Cloud Resources Explorer, navigate to AllCloud Discovery WorkspaceCloud Resources Explorer. ## Use cases {#cloud-resources-inventory-dashboard__section_rvb_q4d_htb} For examples of how different people in your organization would use this dashboard, see these use cases.{#cloud-resources-inventory-dashboard__table_svb_q4d_htb__entry__2} | User | Dashboard use | |-|-| | sn_cloud_ops_ws.cloud_ops_admin | * Gain insight into the cloud resources inventory count and the current size of the Configuration Management Database (CMDB), and how many objects are under the purview. * Gain insight into fault-related information such as Cloud Discovery errors. * Gain insight into operational information such as the inflow and processing rate of the event. * Gain insight into the health of your CMDB. * Gain insight into the distribution of resources across the on-prem cloud and the public clouds. {#cloud-resources-inventory-dashboard__ul_kbm_hbn_3tb} | [ ] {#cloud-resources-inventory-dashboard__table_svb_q4d_htb} ## Indicators {#cloud-resources-inventory-dashboard__section_tvb_q4d_htb} Cloud Discovery errors : Total Cloud Discovery errors encountered over time. Stale CIs \> 30 days : If a CI isn't updated in the last 30 days, it's considered as a stale CI.A stale CI indicates that the CI exists in the Configuration Management Database (CMDB), but it may or may not exist in the datacenter. Identifying the stale CIs is important for maintaining a healthy CMDB. Here are some of the scenarios that leads to the creation of stale CIs: * The cloud resource doesn't exist, but its deletion isn't updated in the CMDB. * The device may still be on the network, but the automated discovery process can't connect to the device to rediscover it. * The device exists on the network and it's accessible, but the identification process isn't recognizing it uniquely. Therefore, Cloud Discovery has created a duplicate CI in the CMDB. {#cloud-resources-inventory-dashboard__ul_ihw_2cl_htb} ## Data visualizations {#cloud-resources-inventory-dashboard__section_wvb_q4d_htb} {#cloud-resources-inventory-dashboard__id_wgr_q1f_htb__entry__4}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-ci-class-report}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-ci-by-region-report}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-ci-by-serv-acc-report}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-incoming-events-report}{#cloud-resources-inventory-dashboard__cloud-resources-explorer-on-prem-vs-cloud} | Title | Type | Source table | Description | |-|-|-|-| | Configuration item classes | Horizontal bar report ![Horizontal bar report.]() | Cloud Analytics \[sn_disco_cd_analytics\] | This report displays the count of the top 10 CI classes discovered over time. You can select a report entry from the Configuration item classes report to view the analytics table on which the report entry is based. If you've selected a specific cloud provider, then the analytics table of that specific CI appears. Otherwise, the parent analytics table for that CI type appears. For example, if you select Google from the Cloud resources filter and select the Storage Volume bar from the report, the dedicated analytics table of the Google Storage Volume CI appears. If you select All Platforms from the Cloud resources filter and select the Storage Volume bar from the report, the parent analytics table of the storage volume CI appears. | | Configuration items by regions | Horizontal bar report ![Horizontal bar report.]() | Cloud Analytics \[sn_disco_cd_analytics\] | This report displays the distribution of CIs per region (datacenter). | | Configuration items by cloud service accounts | Horizontal bar report ![Horizontal bar report.]() | Cloud Analytics \[sn_disco_cd_analytics\] | This report displays the top 10-service accounts with the maximum number of discovered CIs. | | Incoming events | Bar report ![Bar report.]() | Cloud Event \[sn_cmp_cloud_event\] | This report displays the trend of cloud resource events received over time. To view the list of all the cloud events received over a given day, select the corresponding report entry. | | Total cloud resources in on-prem vs public clouds | Stacked bar report ![Stacked bar report.]() | Daily resource count by providers \[sn_disco_cd_daily_resource_cnt_by_provider\] | This report displays the daily count of the resources of your organization that are spread across the on-prem cloud and the public clouds. Use this report to understand the public cloud adoption and Virtual Machine (VM) count over time. In this report, the VMware Cloud is considered on-prem. | [ ] {#cloud-resources-inventory-dashboard__id_wgr_q1f_htb}
To populate the Cloud Analytics \[sn_disco_cd_analytics\] table, the Cloud Resources Explorer uses the same set of scheduled jobs as the Performance Analytics Content Pack for Cloud Resources. For more information on the scheduled jobs, see [Cloud Resources dashboard](https://www.servicenow.com/docs/xyLDlsrobm4hD8ZuR11TqA "The Cloud Resources dashboard shows the aggregated view of all your cloud resources, their combined analytical views, and a visual summary and detail of all your cloud resources."). To view the details of the OS images discovered in the AWS, Microsoft Azure, and GCP clouds, Discovery and Service Mapping Patterns store app version 1.0.87 or later must be installed in the instance. Also, the sn_cmdb_ci_class.use_single_cloud_os_image property must be set to true. ## Filters {#cloud-resources-inventory-dashboard__section_yvb_q4d_htb} {#cloud-resources-inventory-dashboard__id_ppj_q2f_htb__entry__3}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-filters-desc-3} | Name | Type | Description | |-|-|-| | Cloud resources filter | Choice-based filter | Use the cloud resources filter to select and visualize the cloud resources data of interest.{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-filters-shortdesc} By default, the Cloud Resources Explorer displays data for all the cloud resources across the cloud providers of your organization. Only the cloud providers that you've selected in the Cloud provider selection page of the Cloud Discovery Workspace app appear in the cloud resources filter.{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-filters-desc-1} You have the choice of the following cascading filters: * Platform: Select the cloud provider with the resources data that you want to visualize. * Region: Select the region or datacenter with the resources data that you want to visualize. * Service account: Select the service account with the resources data that you want to visualize. * CI class: Select the CI class with the resources data that you want to visualize. * Resource group: Select the resource group with the resources data that you want to visualize.This field is available only when Azure is selected from the Platform drop-down list. {#cloud-resources-inventory-dashboard__ul_sqv_zdf_htb} You can filter the Incoming events report based on the Platform filter only. The data displayed in the Cloud Discovery errors indicator isn't affected by the criteria selected in the Cloud resources filter. | | Day navigator | Choice-based filter | Use the Day navigator to slice the Total cloud resources in on-prem vs public clouds report across the following dimensions: * None: The report displays the data collected over the last one year if available. * First day of the month: The report displays the historical data collected for the first day of the month over the last one year if available. * Mid of the month: The report displays the historical data collected for the mid day of the month over the last one year if available. * Last day of the month: The report displays the historical data collected for the last day of the month over the last one year if available. * Pick a date of the month: The report displays the historical data collected for the selected day of the month over the last one year if available. {#cloud-resources-inventory-dashboard__ul_vms_cdg_hwb} | [ ] {#cloud-resources-inventory-dashboard__id_ppj_q2f_htb} *[\>]: and then