---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# On-Call Scheduling

# On-Call Scheduling {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The On-Call Scheduling application identifies the assigned and available member of a support group, for example, when assigning an incident.

## Get started {#c_OnCallScheduling__section_jmy_rsk_trb}

The On-Call Scheduling application helps you to ensure that dedicated support team members are available to resolve issues as they arise. You can set up on-call schedules, roster rotations, and escalation policies, escalate
notifications for a group, and determine the current contact for an escalation.  

|-|-|-|-|
| [Explore Learn about On-Call Scheduling concepts and features.](https://www.servicenow.com/docs/osVT7uYZ5yvuc07Z~542ow "The On-Call Scheduling application helps you ensure that dedicated support team members are available to resolve issues as they arise. Learn more about On-Call Scheduling and the benefits it can provide for the different user roles in your organization.") | [ConfigureConfigure environment, tools, and user access.](https://www.servicenow.com/docs/mGWVJlelEOvoEQ6q6tl68Q "Plan and configure On-Call Scheduling properties, templates, trigger rules, escalation policies, rosters, and schedules.") | [View SchedulesLearn how to view schedules and request time-off.](https://www.servicenow.com/docs/s6x0QrCbs01rbVr3sqQqSA "View your schedule, see the members of your group, request time off, and set your preferences for contact methods.") | [ManageManage shifts and time-off requests.](https://www.servicenow.com/docs/51jJEDIhiqCiHMu2uqVJPw "You can configure and manage an On-call schedule and shift. Add or remove members to a shift and override their contact preferences.") |
| [View On-Call Scheduling reports Generate and view reports. Premium dashboard user can view performance report.](https://www.servicenow.com/docs/bAGnnbLIkpXN_YVDW_KmoQ "Generate escalation and schedule reports. You can also view performance report.") | [Define On-Call Scheduling escalation processDefine escalation trigger rules and policies.](https://www.servicenow.com/docs/6a1TqSu6B6NWX6Pfdtsz1A "Create shift and group templates, escalation policies and trigger rules. Design escalation process and track progress of an escalation.") | [Mobile experience for On-Call SchedulingView and manage schedules. Request and manage time-off request with Mobile Agent.](https://www.servicenow.com/docs/nhE24xqrd5fwOluuw9SYcA "View and manage on-call schedules from a mobile device with the On-Call Scheduling mobile applet.") | [ReferenceGet details about On-Call Scheduling components such as roles and dependent applications.](https://www.servicenow.com/docs/nIgbWJyBk22ikIx0xzgc_A "Reference section provides additional information about components installed with On-Call Scheduling") |
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## Troubleshoot and get help {#c_OnCallScheduling__section_in2_fsx_dyb}

* [Ask or answer questions in the IT Service Management community](https://community.servicenow.com/community/it-service-management)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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