---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure contact sources

# Specify the sources of contact information for schedule notifications {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the communications methods that shift managers can choose from to send
on-call schedule notifications. For example, add email and phone contact
sources.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllOn-Call SchedulingAdministrationContact Sources.
2. Click New and then fill in the form.  
   {#config-contact-sources-oncall__table_zcs_fn4_zhb__entry__2}

   |   |   |
   |-|-|
   | Name | Unique and meaningful display label for the type of contact source. |
   | Table | Table that contains the contact source. |
   | User Field | Reference field to the user table. This field appears only for some tables. |
   | Active | Option to activate the contact source for use. |
   | Source Type | Type of communication method. |
   | Source | * For email, the source of the email address. * For phone numbers, the source of the phone number. |
   [Table 1. On-Call Contact Source form]

   {#config-contact-sources-oncall__table_zcs_fn4_zhb}  
   For all major on-call schedule email notifications, you can now decide where the links to an on-call schedule record are redirected. Instead of an on-call schedule record automatically opening in the classic UI16 interface in On-Call Scheduling, the record can be opened in SOW. The on-call schedule record link in an email notification opens in SOW only if the following conditions are met:
   * The Redirect SOW Email notification (sow_email_notification_redirect) property is set to <kbd class="ph userinput">true</kbd>.
   * The Redirect SOW Email notification for On-call scheduling (sow_email_notification_redirect.on_call) property is set to <kbd class="ph userinput">true</kbd>.
   * You have the sn_sow_user role.
   {#config-contact-sources-oncall__ul_v1l_cnz_3bc}The ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) plugin is installed and activated automatically to support this behavior.
3. Click Submit.

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