---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change Management integration with Hardware Asset Management

# Change Management integration with Hardware Asset Management {#ariaid-title1}

Release version: Zurich  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Change Management integration with Hardware Asset Management helps in
determining the asset action that must be performed on the configuration item (CI) that is
associated with a hardware asset. Using this capability, change implementers can quickly
update asset records directly from change and the Asset Manager can see current state on all
assets that were updated by the change request.  
This integration requires the Hardware Asset Management Professional (com.sn_hamp) plugin.  
Note:  
You must request the activation of the Hardware Asset Management Professional (com.sn_hamp) plugin from the ServiceNow® application store.

When the configuration items listed in the Affected CIs related list have an asset
associated, then the Asset action field is populated.  
You can choose an Asset action for the CI, from the Affected CI related list. This Asset action field provides three possible actions that can be selected which triggers an event.

* Deploy: Triggers the sn_hamp.asset.deploy event, which sets the asset to its deployed state.
* Update/Repair: No event is triggered, and the asset status is unchanged.
* Retire: Triggers the sn_hamp.asset.retire event. If the asset isn't already retired, the action sets the asset status to In Stock and the substatus to Pending Disposal. If the asset is already retired, the status is unchanged.

{#change_mgmt-integ-with-HWAM__ul_vzy_flr_klb}  
Note:  
The Asset action column can be added to the Affected CI related list if not already available.  
When a change request is in the Implement state, the proposed asset action triggers the corresponding event. When the workflow is complete, the asset action updates the asset and the related records and progresses to the Review state.  
Note:  
If the asset action is not selected, then the change request will not progress to the Review state.

For more information, see [Hardware Asset
Management](https://www.servicenow.com/docs/access?context=ham-landing-page&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US)