--- sourceDocument: Zurich IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Refresh impacted services properties # Refresh impacted services properties {#ariaid-title1} Release version: Zurich Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Refresh impacted services properties The refresh impacted services properties in ServiceNow enable you to control and configure how impacted services are refreshed on change requests. These settings determine which configuration items (CIs) are considered, how the refresh process runs, and whether related service offerings and business applications are automatically populated. Proper configuration ensures accurate impact analysis and efficient service management during changes. Show full answer Show less ## Key Features * **Include primary or all affected CIs:** You can specify whether the refresh process uses only the primary CI on the change form or all CIs listed in the Affected CIs related list. Using all affected CIs (via the svcciassoc table) is faster and more concise, especially when dynamic CI groups are involved. * **Background processing with notification:** The refresh process can be run as a background event, providing notification upon completion, or run synchronously without notification. * **Populate Service Offerings and Business Applications:** When enabled, service offerings and business applications related to impacted services are automatically added to their respective related lists on the change request. This relies on CMDB relationships such as "Depends on" and "Used by". * **Conflict impact checking:** The system can check for business services directly impacted by conflicts in change collisions using the application services mapping and service tables. * **User feedback:** Optionally display a message on the change form when the refresh impacted services process is initiated. ## Practical Use and Benefits By configuring these properties, ServiceNow customers can: * Ensure all relevant configuration items are considered for impact analysis, improving accuracy. * Optimize performance by choosing the appropriate method for retrieving impacted services. * Automate the population of related service offerings and business applications, reducing manual effort and enhancing visibility. * Receive background notifications to track refresh completion without interrupting their workflow. * Improve change collision detection by identifying directly impacted business services. * Customize user experience with optional messages during the refresh process. These configurations help maintain an up-to-date and comprehensive view of impacted services throughout the change lifecycle, enabling better risk assessment and communication. Use the refresh impacted services properties to enable or disable the refresh impacted services capability, and to configure the criteria for additional refresh impacted services properties. By configuring these properties, you can control the capabilities, such as: * Include the primary configuration item or all the items in the Affected CIs related list. * Processing of refreshing the impacted services as an event. * Populate Service Offerings and Business Applications from the Impacted Services related list. {#refreshing-impacted-services-properties__ul_dxp_zzw_v4b} The following properties can be found in sys_properties.list and on the Change properties page. The `com.snc.change_request.populate_service-offering` and `com.snc.change_request.populate_business_application` properties rely on CMDB relationships between the impacted service and its service offerings or business applications. For an offering or application to be added it its related list, it must be associated with an impacted configuration item identified by the refresh process. For more information on how, affected CIs roll up to impacted services, see [Associated CIs on a change request](https://www.servicenow.com/docs/q2Zd06U2haSIYCxUmx93NQ#c_AffectedCIsAndImpactedServices "You can associate additional CIs or services to change requests through related lists on the Change Request form. You can also associate CIs with a change request from the dependency views map."). {#refreshing-impacted-services-properties__table_ydl_qdx_v4b__entry__2} | Property | Description | |-|-| | `com.snc.change_request.refresh_impacted.include_affected_cis` | * When true, all the configuration items listed in the Affected CIs related list are checked. These configuration items are checked against the Application services mapping table (svc_ci_assoc) as this is a faster process, and also returns a more concise relationship picture. All the services from svc_ci_assoc table are retrieved. * If the property is false, only the CI on the change form is used. This uses the method of traversing the cmdb tree structure to find the services. The services are retrieved from CIUtils script include. {#refreshing-impacted-services-properties__ul_uk2_l3x_v4b} Note: If dynamic CI groups are used on the Change form, then this property must be set to true as the associations are located in the svc_ci_assoc table. When a business service is converted to an application service (as an example), all the levels included in the svc_ci_assoc table are considered at the time of conversion. | | `change.conflict.populateimpactedcis` | If this property is set to true, then the ChangeCollisionHelper script include checks the configuration items that have been identified in the list of conflicts against the Application services mapping table (svc_ci_assoc) and also table (cmdb_ci_service) to check if there are any business services that are directly impacted. | | `com.snc.change_request.refresh_impacted.event` | * When true, the process of refreshing the impacted services is done through an event. This process is run in the background and you will be notified through a message in Notify that the process has been complete. * When false, this is run in your session. As this is not run in background, there is no notification on completion. {#refreshing-impacted-services-properties__ul_kll_cgv_w4b} | | `com.snc.change_request.populate_service_offering` | * When true, the Service Offerings related list is populated from the Impacted Services/CIs related list. A service offering is added only when it has a Depends on and Used by relationship with an impacted service in the CMDB. Offerings without this relationship to an impacted service are not added. * When false, the related list is not populated or amended in any way. {#refreshing-impacted-services-properties__ul_dlh_rgv_w4b} | | `com.snc.change_request.populate_business_application` | * When true, the Business Applications related list is populated from the Impacted Services/CIs related list. * When false, the related list is not populated or amended. {#refreshing-impacted-services-properties__ul_fgl_cjv_w4b} | | `com.snc.change_request.refresh_impacted_services.message.show` | * When true, the Refresh impacted services is initiated message appears on the Change request form. * When false, the Refresh impacted services is initiated message doesn't appear. {#refreshing-impacted-services-properties__ul_a2k_nvc_hsb} | [Table 1. Refresh impacted services properties] {#refreshing-impacted-services-properties__table_ydl_qdx_v4b}