---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate Change Management - State Model

# Activate Change Management - State Model {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Change Management - State Model plugin
(com.snc.change_management.state_model) if you have the admin role. This plugin includes
demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

State Model activates the following related plugin if it is not already active.  
{#t_ActivateStateModel__table_ub5_s43_w5__entry__2}

| Plugin | Description |
|-|-|
| Change Management - Core \[com.snc.change_management\] | Change management is used to create and manage change requests. Once this is activated, the values for the Type field on the change request are updated. |
[ ]

{#t_ActivateStateModel__table_ub5_s43_w5}  
Note:  
If you install the Change Management - Core plugin (com.snc.change_management), the Change Management - State Model plugin (com.snc.change_management.state_model) doesn't function as expected. You must not install Change Management - State Model plugin (com.snc.change_management.state_model) plugin if you install Change Management - Core plugin (com.snc.change_management).

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateStateModel__find-plugins-cmd}
{#t_ActivateStateModel__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateStateModel__p_cb1_nfg_h1c}
   {#t_ActivateStateModel__find-plugin-cmd}
{#t_ActivateStateModel__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). {#t_ActivateStateModel__activate-plugin}
{#t_ActivateStateModel__activate-plugin}{#t_ActivateStateModel__steps_rfx_bf1_2t}

## What to do next

If you upgraded from a release prior to Geneva, you must [update old state labels to new state
labels](https://www.servicenow.com/docs/5sZEH0x82EgV~3mhyfyCBw "If you upgraded from a release prior to Geneva, you must update old state labels to new state labels after you activate the Change Management state model.").
* **[Update change request states](https://www.servicenow.com/docs/5sZEH0x82EgV~3mhyfyCBw)**   
  If you upgraded from a release prior to Geneva, you must update old state labels to new state labels after you activate the Change Management state model.
* **[Installed with Change Management - State Model](https://www.servicenow.com/docs/K2k9~04WVxWzN_3xfXwDwg#r_InstalledWithStateModel)**   
  Several types of components are installed with the Change Management - State Model.

**Related tasks**   

* [Request ITSM Roles- Change Management](https://www.servicenow.com/docs/ngRvH0dTrj3porUnBMEUFw "Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management) to gain more control over the access that different change agents, technicians, and managers have within your Change Management process.")
* [Activate Business Stakeholder](https://www.servicenow.com/docs/JyMbm0OE0t_8~LTAIth94A "Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.")
* [Activate Change Management - Collision Detector](https://www.servicenow.com/docs/4oK61fZ9azFASyR5NU1D_Q "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Calculator](https://www.servicenow.com/docs/yKGszeDBoVdb1YBAvlFzWQ "The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Schedule](https://www.servicenow.com/docs/EhERRWfVNqK6Qkn8Vk2BoQ "You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Assessment](https://www.servicenow.com/docs/MJq4hgvtM3QN2RQETUEN0w "You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Standard Change Catalog](https://www.servicenow.com/docs/chfi7XsCO9wzn~UIrcoE_A "You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Success Score](https://www.servicenow.com/docs/YCLBfNJnVSB78zCuVeM3Mw "You can activate the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin if you have the admin role. This plugin activates related plugins if they are not already active.")
* [Activate Change Management - Mass Update CI](https://www.servicenow.com/docs/Z40_sXwNQuiz84S3V2KgeQ "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management -Approval policy](https://www.servicenow.com/docs/8QDuYLGq4DdWG2ki1YK~bw "You can activate the Change Management -Approval policy plugin (com.sn_chg_pol_appr) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - CAB Workbench](https://www.servicenow.com/docs/5mUYGfXm3rzxXoHTW3tOhw "You can activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management ATF Tests](https://www.servicenow.com/docs/f7xQcJcIVSGPE65t2nIO4g "You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Core](https://www.servicenow.com/docs/ujj2BdTuiD9XIUlUV1a4iA "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Request Change Management - Risk Assessment](https://www.servicenow.com/docs/dIAIoxKDQqKDwHNbuSYeYg "To activate Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.")
* [Request Change Management - Standard Change Template Intelligence](https://www.servicenow.com/docs/Wb5hlaNIy2qfyeSi8SwIbg "To activate Change Management capability that uses Predictive Intelligence to identify change clusters and propose standard change templates, request the Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) through the Now Support Customer Service system.")
* [Change Management - Predictive Intelligence Core](https://www.servicenow.com/docs/umOHy_loq99I9HGi_KX5KQ "To activate Change Management predictive intelligent features, the Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) is required and is automatically installed along with other through Change Management Predictive Intelligence plugins that are requested using the Now Support Customer Service system.")
* [Activate Change Management - Change Flows](https://www.servicenow.com/docs/dmFOnNGoMWGQZkfTU_81Ww "You can activate the Change Management - Change Model Foundation Data (com.snc.change_management.change_model.foundation) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Velocity dashboard](https://www.servicenow.com/docs/vm1S6sGFfJzcWdzeoi2R1g "You can activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins if you have the admin role. These plugins include demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Models](https://www.servicenow.com/docs/MEJ_Tf3PrM1oz21c17ph5Q "You can activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management Success Probability](https://www.servicenow.com/docs/xsKsyPKkAoIur5LeWYr7rQ "You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.")
* [Activate Change Management - Data Archiving](https://www.servicenow.com/docs/igUGHyX7wRDTxUvj_ug7~Q "You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")  
**Related topics**   

* [List of plugins (Zurich)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US)

*[\>]: and then