---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create or enable access to event types to add them to the team calendar

# Create or enable access to event types to add them to the team calendar {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create multiple events from the same category and add them to the calendar in ITSM Manager Workspace. Enable agents or managers to create specific event types.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn_shift_planning.admin

## Procedure

1. Create an event type.
   1. Navigate to AllWorkforce Optimization for ITSMSchedulingEvent Types.
   2. Click New.
   3. On the form, fill in the fields.  
      {#configure-events-team-calendar-configurable-wfo-itsm__table_kb2_yfx_3nb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Unique name for the event type. |
      | Priority Order | Priority of the event type that you want to exclude from the coverage. The higher the number means the higher the priority. For example, let's say you are attending a work event for four hours in a day. You have marked that time window as both a time off and as a meeting event type. If time off has a higher order of priority, then the application excludes that event type from coverage. |
      | Color | Color that identifies this type of event in the team calendar. |
      | Use custom colors | Preferred color that you can select to display the background and border of the event type in the team calendar. |
      | Active | Option that when enabled, displays the event type on the calendar. |
      | Category | Type of event, for example, custom, meeting, break, or time off. |
      [Table 1. Event Type form]

      {#configure-events-team-calendar-configurable-wfo-itsm__table_kb2_yfx_3nb}
   4. Click Submit.
   {#configure-events-team-calendar-configurable-wfo-itsm__substeps_tz2_vzr_rvb}
2. Enable agents or managers to create specific event types.  
   For information on adding or removing access to user for event types, see [Include or exclude access for event types.](https://www.servicenow.com/docs/aJUuxhvyB1WA_vOIquAZ4w "Manage user access for any event type such as meeting, training, and time-off requests in the team calendar.")

## What to do next

[Add events to the team calendar](https://www.servicenow.com/docs/qvICQ7FGReSnw3WNQaVqBA "Create a meeting, training, time-off request, a custom event, or an adhoc work shift from the team calendar.")

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