---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Alert rules

# Managing DEX alert rules {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create, activate, and edit alert rules for your organization.
* **[Creating a metric rule](https://www.servicenow.com/docs/jyqXjnQDK29QqE7f0k~5PA)**   
  You can create a metric rule to establish criteria and thresholds for performance metrics, enabling timely alerts and proactive system management.
* **[Creating an event rule](https://www.servicenow.com/docs/F0a3myDCfMGP0~iwtqcj3g)**   
  You can create an event rule to establish criteria and thresholds for performance, enabling timely alerts and proactive system management.
* **[Edit alert rules](https://www.servicenow.com/docs/2gSzEdWAcwfv6mrgRBdb8Q)**   
  Modify alert rules to fine-tune monitoring criteria and thresholds.
* **[Activate or deactivate alert rules](https://www.servicenow.com/docs/CAbtVOcoumPz81YZxoOYCw)**   
  Activate or deactivate alert rules to streamline monitoring and adapt to changing needs, enhancing operational efficiency.
* **[Delete alert rules](https://www.servicenow.com/docs/2sQV1RoNNxYTxIXUoQMmGg)**   
  Remove alert rules to adjust monitoring criteria and thresholds.