---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# MIM components

# Components installed with Incident Management - Major Incident Management {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Incident Management -
Major Incident Management plugin, including tables and user roles.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Roles installed {#installed-with-mim__section_wly_yyh_wdb}

{#installed-with-mim__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Major incident manager \[major_incident_manager\] | A major incident manager can: * Initiate the major incident process by assessing and approving major incident candidates or creating a major incident. * Reject a major incident candidate. * Demote a major incident after it is accepted so that the incident can be handled as a regular incident. * Maintain the ownership and accountability for the life cycle of the incident. * Identifies the users and groups to be involved in the resolution activities. * Creates adhoc communication plans and tasks. * Edits a communication plan that is attached to a major incident. * Close a major incident. {#installed-with-mim__ul_bxf_5vm_zcb} | This role inherits the ia_admin role. |
| Communications manager \[communication_manager\] | * Manages communications for major incidents and is responsible for communicating with all stakeholders. * Creates adhoc communication plans and tasks. * Edits a communication plan that is attached to a major incident. {#installed-with-mim__ul_qjg_q5d_kdb} | This role inherits the ia_admin role. |
| Incident Manager \[incident_manager\] (Existing role with added responsibilities) | * Manages incident properties and major incident trigger rules. * Can create and edit Communication Plan Definitions. {#installed-with-mim__ul_utd_t5d_kdb} | None |
[ ]

{#installed-with-mim__table_u1t_gb1_wdb}

## Tables installed {#installed-with-mim__section_s1x_dzh_wdb}

{#installed-with-mim__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| Major Incident Trigger Rules \[major_incident_trigger_rule\] | This table extends the Application File \[sys_metadata\] table and stores the major incident trigger rules. |
[ ]

{#installed-with-mim__table_fbz_45z_vdb}