---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up actionable notifications for ITSM Virtual Agent

# Set up actionable notifications for ITSM Virtual Agent {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators and users with the virtual_agent_admin role can enable system
notifications, trigger Workflow Studio flows for actionable notifications
topics, and activate notifications in Virtual Agent.

## Before you begin

Role required: admin or virtual_agent_admin

## Procedure

1. Enable system notifications.
   1. Navigate to AllSystem NotificationProviderNotifications.
   2. Set the Active property to true for the conversations you want to activate.  
2. Activate Workflow Studio flows for specific actionable notifications ITSM Virtual Agent conversations.  
   These topics are inactive by default. For complete details about activating
   flows, refer to [Activate a
   flow](https://www.servicenow.com/docs/access?context=flow-activate&version=zurich&pubname=zurich-build-workflows&ft:locale=en-US).  
   The following flows for actionable notifications must be activated if you want to use them with Actionable Notifications:
   * ITSM Actionable Notifications trigger flow - Approval Reminder
   * ITSM Actionable Notifications trigger flow - Incident commented
   * ITSM Actionable Notifications trigger flow - Software Installation
   {#setup-actionable-notifications__ul_qqh_2dx_p4b}
   1. Select the flow you would like to activate in Workflow Studio.
   2. Select Activate.
   {#setup-actionable-notifications__substeps_ipj_drw_p4b}
3. [Enable notifications in
   Virtual Agent.](https://www.servicenow.com/docs/access?context=enable-va-notifications&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US)

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