---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Management

# Request Management {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request Management allows catalog items to be requested and fulfilled based on defined
flows.

## Get started {#c_RequestManagement__cf-app-landing-get-started}

|-|-|
| [Exploring Request Management](https://www.servicenow.com/docs/yIRwcOrEHbjLcS5_Gjg0rg "Request Management allows catalog items to be requested and fulfilled based on defined flows.") | [Configuring Request Management](https://www.servicenow.com/docs/Y~mdD_XGOWVPUnCMuQTw9Q "Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.") |
| [Using Request Management](https://www.servicenow.com/docs/vXa674pzpPqDe7pHs5S2JQ "Request Management allows catalog items to be requested and fulfilled based on defined flows.") | [Request Management reference](https://www.servicenow.com/docs/9N_23g1~6UDzhJP8QqBg2g "Reference topics for Request Management.") |
[ ]

{#c_RequestManagement__table_tfq_nff_jgc}
* **[Exploring Request Management](https://www.servicenow.com/docs/yIRwcOrEHbjLcS5_Gjg0rg)**   
  Request Management allows catalog items to be requested and fulfilled based on defined flows.
* **[Configuring Request Management](https://www.servicenow.com/docs/Y~mdD_XGOWVPUnCMuQTw9Q)**   
  Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.
* **[Using Request Management](https://www.servicenow.com/docs/vXa674pzpPqDe7pHs5S2JQ)**   
  Request Management allows catalog items to be requested and fulfilled based on defined flows.
* **[Request Management reference](https://www.servicenow.com/docs/9N_23g1~6UDzhJP8QqBg2g)**   
  Reference topics for Request Management.

**Related topics**   

* [Exploring Service Catalog](https://www.servicenow.com/docs/access?context=exploring-service-catalog&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US)
* [Catalog Builder](https://www.servicenow.com/docs/access?context=catalog-builder&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US)