---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Resolve related incidents from a problem

# Resolve related incidents from a problem {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you consider a problem to be resolved, the incidents related to the problem
with the state On Hold may be resolved using a UI action from the
Problem form.

## Before you begin

Role required: itil

## About this task

The topic only applies to legacy problem --- Jakarta to London.

## Procedure

1. Open a resolved problem that has associated incidents.
2. From the context menu, click Resolve Incidents.
3. Enter values for mandatory fields.  
   Note:  
   Only the incidents in state On Hold and with Awaiting Problem as the on hold reason can be resolved.  
   The state of the incidents in the problem related list is changed to Resolved and work notes are added to the activity feed.