---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Task SLA table

# Task SLA table {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Task SLA \[task_sla\] table stores Task SLA records for the SLAs attached to
particular tasks.
For each task, attached SLAs are accessible in a related list on the Task's form.  
Figure 1. Task SLA table

The SLA form for a task shows further details:  
Figure 2. Task SLA form

## Stage values

The following Stage values are defined:

* In progress
* Cancelled
* Paused
* Completed
{#r_TaskSLATable__ul_mgm_gjg_wr}  
Note:  
The Breached stage value is also available for systems either using the 2010 SLA engine, or running in compatibility mode.

## Timing information

The Timings fields on the Task SLA contain the crucial information
powered by the SLA Engine:  
{#r_TaskSLATable__tbl_TaskSLATime-BasedFields__entry__2}

| Field | Description |
|-|-|
| Start time | The time the SLA was started. |
| Stop time | The time the SLA ended. |
| Breach time | The time the SLA breaches. The time reflected is adjusted after business pause duration (for task SLAs with a schedule specified) or pause duration (for task SLAs with no schedule). Note: Breach time is the same as Planned end time. Actual breach time is dynamic and often different from the original breach time calculated when a task SLA is first attached. |
| Actual Elapsed Time | Time between start time and now (minus pause duration). |
| Actual Elapsed Percentage | Percentage of total SLA that has elapsed (minus pause duration). |
| Actual Time Left | Time remaining until SLA breach. |
| Business Elapsed Time | Time within the specified schedule between start time and now (minus pause duration). |
| Business Elapsed Percentage | Percentage of total SLA that has elapsed within the specified schedule (minus pause duration). |
| Business Time Left | Time within the schedule remaining until SLA breach. |
| Original breach time | The date/time the SLA would breach, as calculated when the SLA is first attached after a task record matches an SLA Definition start condition. Note: You may have to configure the form to see this field. |
[Table 1. Task SLA Time-Based Fields]

{#r_TaskSLATable__tbl_TaskSLATime-BasedFields}