---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Level Management

# Service Level Management {#ariaid-title1}

Release version: Zurich  
Updated August 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Service Level Management (SLM) application helps to
gather service requirements as well as monitor and report with regards to agreed service levels
(SLAs).

## Get started {#service-level-mgmt-landing-page__id_ssm_q4g_1yb}

|-|-|
| [Explore Learn about Service Level Management concepts and features.](https://www.servicenow.com/docs/7CIub~fICIjBuOuMMRVB4g "Use Service Level Management across your organization to monitor and manage the quality of the services.") | [Configure Configure environment, tools, and user access.](https://www.servicenow.com/docs/5XC5W9F~MG9VPxoGYOfh7Q "You can configure various aspects of Service Level Management based on the specific requirements of your organization.") |
| [UseLearn how you can use Service Level Management features.](https://www.servicenow.com/docs/ofcLUgqIuOvz7k5ffhGdsg "Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.") | [ReferenceGet details about Service Level Management components such as roles, forms and dependent applications.](https://www.servicenow.com/docs/Zn885p8GhyWKXMul~kIVIg "Reference sections provide additional information about components installed with Service Level Management.") |
[ ]

{#service-level-mgmt-landing-page__table_iwv_lpv_klb}
* **[Exploring Service Level Management](https://www.servicenow.com/docs/7CIub~fICIjBuOuMMRVB4g)**   
  Use Service Level Management across your organization to monitor and manage the quality of the services.
* **[Configuring Service Level Management](https://www.servicenow.com/docs/5XC5W9F~MG9VPxoGYOfh7Q)**   
  You can configure various aspects of Service Level Management based on the specific requirements of your organization.
* **[Using Service Level Management](https://www.servicenow.com/docs/ofcLUgqIuOvz7k5ffhGdsg)**   
  Use the Service Level Agreement (SLA) to define a set amount of time for a task to reach a certain condition, to ensure that incidents are closed or resolved according to the expectations set for customers.
* **[Service Level Management reference](https://www.servicenow.com/docs/Zn885p8GhyWKXMul~kIVIg)**   
  Reference sections provide additional information about components installed with Service Level Management.