--- sourceDocument: Zurich IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM # Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read You can migrate common customizations and configurations for various features from ITSM Agent Workspace to Service Operations Workspace for ITSM using the on-screen migration utility. With this migration, you will not have to rebuild these features in Service Operations Workspace for ITSM. For these features, you can migrate any specific record types and elements or all of them. ## Migration process {#migration-from-itsm-aw-sow__section_q3k_ccq_dcc} Important: Run the migration in your non-production instance. If the migration to SOW for ITSM works as expected in the non-production instance, you can move the migration changes to a production instance using an update set. Perform the following steps in your non-production instance. 1. Install the Migration Utility for Service Operations Workspace application. See [Install the Migration Utility for Service Operations Workspace](https://www.servicenow.com/docs/O1UODaw_y0sMDlR8nwS3kg "You can install the Migration Utility for Service Operations Workspace application (sn_sow_migration) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). 2. If you have custom ITSM tables to migrate, specify them in the sn_sow_migration.itsm_aw_migration_tables system property. This migrates associated list categories, modules, list actions, related list actions, and New record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM. See [Configure the migration of a custom ITSM table from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/83wO2_ogA9DIv02bZK3i_Q "If you have a custom ITSM table that must be migrated, you must enable the migration of the associated list categories and modules, list actions, related list actions, and New record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM."). 3. Create a basic authentication configuration (sys_auth_profile_basic) to authenticate the Table API. The migration utility uses this API to create, update, and delete records. See [Create a basic authentication configuration to migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/lqKQAfsPKwp7QTEcrXloEg "Authenticate the Table API that the migration utility uses to perform creation, updating, and deletion of records."). 4. Create an update set to record changes made to Service Operations Workspace for ITSM during migration. See [Create and select an update set as the current set](https://www.servicenow.com/docs/access?context=create-select-update-set&version=zurich&pubname=zurich-application-development&ft:locale=en-US). 5. Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM using the migration utility. See [Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/1FPBjLir25d4xUDYnNNwZg "Through a set of simple steps, quickly migrate your ITSM Agent Workspace features including configurations and customizations to Service Operations Workspace for ITSM."). 6. If the migration works as expected in your non-production instance, move your changes to production using the update set. {#migration-from-itsm-aw-sow__ol_orq_dcq_dcc} Note: The logged-in admin user credentials must match the credentials used for basic authentication. This is required for successful migration from ITSM Agent Workspace to Service Operations Workspace for ITSM. * **[Install the Migration Utility for Service Operations Workspace](https://www.servicenow.com/docs/O1UODaw_y0sMDlR8nwS3kg)** You can install the Migration Utility for Service Operations Workspace application (sn_sow_migration) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. * **[Configure the migration of a custom ITSM table from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/83wO2_ogA9DIv02bZK3i_Q)** If you have a custom ITSM table that must be migrated, you must enable the migration of the associated list categories and modules, list actions, related list actions, and New record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM. * **[Create a basic authentication configuration to migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/lqKQAfsPKwp7QTEcrXloEg)** Authenticate the Table API that the migration utility uses to perform creation, updating, and deletion of records. * **[Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/1FPBjLir25d4xUDYnNNwZg)** Through a set of simple steps, quickly migrate your ITSM Agent Workspace features including configurations and customizations to Service Operations Workspace for ITSM. **Related concepts** * [Getting started with Service Operations Workspace for ITSM](https://www.servicenow.com/docs/W~nX30dIR0LE6YHcA9xmJg "Quickly understand how you can implement the essential setup to get started with Service Operations Workspace.") * [Setting up integrations in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/_rd7ILegtaI6x36u_zllEQ "You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.") * [Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/e7ZtC_DOx2L6yb5F7yW5rg "The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.") * [Configuring Service Operations Workspace for ITSM to improve your experience](https://www.servicenow.com/docs/go0yhaFj08zkyoZEXrx4FA "Besides the configurations that are part of the essential setup for implementing Service Operations Workspace for ITSM, you can still improve your Service Operations Workspace for ITSM experience with a few configurations.") * [Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/e7ZtC_DOx2L6yb5F7yW5rg "The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.")