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sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

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ft:publication_title :

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# Setting up communication templates and plans in Major Incident Management

# Setting up communication templates and plans in Major Incident Management {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the communication templates and plans in Major Incident Management to help reduce the efforts and time spent in creating and composing communication at the various stages of a major incident. Effective communications with stakeholders help resolve major
incidents.