---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM

# Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Migration of the field decorators actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.
The Declarative Action framework is used to integrate Core UI behaviors such as client actions or server scripts into Workspace forms, fields, lists, and related lists without the need to edit code.

## Tables used for migration {#field-declarative-actions-aw-sow__section_e1x_2tj_dcc}

Action Assignment \[sys_declarative_action_assignment\]: Contains all declarative settings.

## Conditions for migration {#field-declarative-actions-aw-sow__section_k5c_mqw_dcc}

    Conditions: 
    Action model = Field 
    workspace = Agent Workspace 
    table = {sys_id of the supported ITSM tables: 600f5e889f320210db9f618dfa0a1cbd and <global table>} 
    //We support records which are mapped to ITSM tables and Global table. The mapping the related list to ITSM table can be found in sys_ui_related_list_entry.
    view != sow and sow_new_record
    //(Considering that sow related view isn't customized in ITSM Agent Workspace)

## How the migration works {#field-declarative-actions-aw-sow__section_dtc_3hj}

The SOW migration utility uses the following to migrate the field decorator actions along with type available in ITSM Agent Workspace to SOW:

* Client Script
* Server Script
* Client Action
* UI Component
{#field-declarative-actions-aw-sow__ul_pgx_jhj_dcc}
* **[Migrate the client script from ITSM Agent Workspace to Service Operations Workspace for field decorators actions](https://www.servicenow.com/docs/QufLBiwRN6XmEZ7cftcqpA)**   
  Configure the client script to migrate field decorators actions from ITSM Agent Workspace to Service Operations Workspace.
* **[Migrate the server script from ITSM Agent Workspace to Service Operations Workspace for field decorators actions](https://www.servicenow.com/docs/jTsZOgGG~Cw1FIxMjNuuOA)**   
  Configure the server script to migrate field decorators actions from ITSM Agent Workspace to Service Operations Workspace.
* **[Migrate the client action from ITSM Agent Workspace to Service Operations Workspace for field decorators actions](https://www.servicenow.com/docs/zKR0RZQVXz1TdyaSuFt20w)**   
  Configure the client actions to migrate field decorators actions from ITSM Agent Workspace to Service Operations Workspace.
* **[Migrate the UI component from ITSM Agent Workspace to Service Operations Workspace for field decorators actions](https://www.servicenow.com/docs/6R_mbU_9oG5FNtIpDF9pcw)**   
  Configure the UI component to migrate field decorators actions from ITSM Agent Workspace to Service Operations Workspace.
* **[Perform post-migration tasks for field decorators form actions](https://www.servicenow.com/docs/bwSls3QHU~F9~x0_AThgYA)**   
  Verify that the field decorators form actions in Service Operations Workspace (SOW) are consistent with the field declarative form actions in ITSM Agent Workspace (ITSM AW) and they're ready for use in SOW. You can update the migrated field declarative form actions settings in SOW based on your requirements.

**Related reference**   

* [Migration of UI actions and layouts from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/29Nfc6~pQZJfrnbSWFTnWA "Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the eligible UI actions and layout records for migrations, and the migration process.")
* [Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/kBJOP6nDAJcjTlcA5EvOCA "Migration of the ribbons from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying ribbons records for migration, and the migration process.")
* [Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/dlh289Tx983q8ACY3n1zXQ "Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the view rules for migrations, and the migration process.")
* [New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/5SyyQL0olt2JrSSqGq0G0A "Migration of the new record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying new record menu items for migrations, and the migration process.")
* [Migration of highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/2ARcO0Er46x~9~UVpZHFIw "Migration of the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying eligible highlighted field records for migrations, and the migration process.")
* [List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/fBouPCvesagli4WeTo3~~A "Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process.")
* [List categories and modules migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/9z4TtQsOfZbO5ejzm5s2ug "Migration from ITSM Agent Workspace to Service Operations Workspace (SOW) for ITSM includes identifying the required tables, highlighted field records for migrations, and the migration process.")
* [Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/AsxDYF3ivbPujkwvEB23mA "Migration of the form headers from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migration process. Form headers provide an overview of the record.")
* [Migration of search configurations from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/wnktgYlrZaSZTClmUNVG6Q "Migration of the search configuration from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the eligible form header records and the migration process.")
* [Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/CYUJirZJ49CdK7BdJf47NQ "Migration of the Agent assist from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migrations process.")
* [Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://www.servicenow.com/docs/FaXOQNEh63_ijGLDl11pHA "Migration of the related list declarative actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.")