---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Software Asset Management Foundation plugin

# Request Software Asset Management Foundation plugin {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Software Asset Management Foundation (com.snc.sams) plugin must be activated by ServiceNow personnel. This plugin includes demo data. {#t_RequSoftwareAssetMgmtSAMF__SAMactivation}

## Before you begin

Role required: admin{#t_RequSoftwareAssetMgmtSAMF__p-role-request-plugin}

## About this task

There are two ways to request a plugin:

* Access the Now Support Service Catalog directly by selecting Automation StoreService CatalogActivate Plugin on Now Support.
* Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.

{#t_RequSoftwareAssetMgmtSAMF__ul_pnx_bw2_4jb}For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog \[KB0751715\] article in the Now Support
Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715)

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_RequSoftwareAssetMgmtSAMF__navigate-plugins}
{#t_RequSoftwareAssetMgmtSAMF__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#t_RequSoftwareAssetMgmtSAMF__request-plugin}
{#t_RequSoftwareAssetMgmtSAMF__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#t_RequSoftwareAssetMgmtSAMF__table_awx_bhf_ygb__entry__2}{#t_RequSoftwareAssetMgmtSAMF__target-instance}{#t_RequSoftwareAssetMgmtSAMF__date-time}

   | Field | Description |
   |-|-|
   | What is your target instance{#t_RequSoftwareAssetMgmtSAMF__p_tb1_nfg_h1c} | Select the instance that you want to activate the plugin on.{#t_RequSoftwareAssetMgmtSAMF__p_ub1_nfg_h1c} |
   | Which plugin would you like to activate{#t_RequSoftwareAssetMgmtSAMF__p_vb1_nfg_h1c} | Select the name of the plugin to activate.{#t_RequSoftwareAssetMgmtSAMF__p_wb1_nfg_h1c} Note: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time{#t_RequSoftwareAssetMgmtSAMF__p_yb1_nfg_h1c} | Select the date and time to activate the plugin.{#t_RequSoftwareAssetMgmtSAMF__p_zb1_nfg_h1c} |
   [Table 1. Activate Plugin form]

   {#t_RequSoftwareAssetMgmtSAMF__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#t_RequSoftwareAssetMgmtSAMF__p_bc1_nfg_h1c}
   {#t_RequSoftwareAssetMgmtSAMF__request-form}
{#t_RequSoftwareAssetMgmtSAMF__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#t_RequSoftwareAssetMgmtSAMF__submit-request}
{#t_RequSoftwareAssetMgmtSAMF__submit-request}{#t_RequSoftwareAssetMgmtSAMF__steps-request-plugin}

*[\>]: and then