---
sourceDocument: Zurich IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure

# Configuring Task Intelligence for ITSM {#ariaid-title1}

Release version: Zurich  
Updated August 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Task Intelligence for ITSM so agents can use the application to get the field level predictions and similar records on incidents as actionable
recommendations in Service Operations Workspace.

## Configuration overview {#configure-task-intelligence-for-itsm__section_vd3_cyq_2yb}

After you install Task Intelligence for ITSM from ServiceNow® Store, you set up, train, and deploy the prediction model, and configure the recommendation to use the trained and deployed model. This allows agents to see the prediction in Service Operations Workspace.

Complete the following tasks to configure Task Intelligence for ITSM:

* Install the application. For more information, see [Install Task Intelligence for ITSM](https://www.servicenow.com/docs/4prYAqOucPII0DANn89ZCw "You can install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they aren't already installed.").
* Review the components installed with the application. For more information, see [Components installed with Task Intelligence for ITSM](https://www.servicenow.com/docs/SLbCbI6dSPyCsdcAonnawA "Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications.").
* Set up, train, and deploy a prediction model. For more information, see [Managing Task Intelligence for ITSM models](https://www.servicenow.com/docs/7ougNE51beqzg62IvA7u5g "Use the machine learning capabilities of Task Intelligence for ITSM to predict field level recommendations and similar records on the incidents which appear as actionable recommendations in the side panel.").
{#configure-task-intelligence-for-itsm__ul_configure_tasks}
* **[Install Task Intelligence for ITSM](https://www.servicenow.com/docs/4prYAqOucPII0DANn89ZCw)**   
  You can install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they aren't already installed.