---
sourceDocument: Zurich Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/manufacturing

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# MCO landing page

# Manufacturing Commercial Operations landing page (CSM/FSM configurable workspace) {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Manufacturing Commercial Operations landing page (CSM/FSM configurable workspace)

The Manufacturing Commercial Operations (MCO) workspace is designed for ServiceNow customers to efficiently manage warranty claims, pre-authorizations, and sales campaigns within manufacturing commercial operations.
It provides role-based, personalized landing pages with dashboards, case summaries, and performance metrics, enabling streamlined workflows and data-driven decision-making.
Show full answer Show less  

## Key Features

* **AI-Suggested Dispositions:** Review and approve repair claims using AI-generated recommendations, including approval, rejection, review, and fraud detection categories.
* **Claims and Campaign Management:** Process pre-authorization requests from dealers and manage sales promotion and recall campaigns with filtering by status and risk level.
* **Customizable Views:** Toggle between gallery and list views for intuitive navigation and access isolated views of each module.
* **Interactive Dashboards and Metrics:** View active claims, pre-authorization requests, and campaigns with detailed financial breakdowns for approved claims, such as labor, parts, miscellaneous, and external charges.
* **Filtering and Sorting Controls:** Use filters to refine lists of repair claims, sales promotion cases, pre-authorization requests, recall campaigns, and sales promotions by status (e.g., Approved, Rejected, Pending Review).
* **Non-AI Experience:** Users without AI plugins still have access to the workspace with limited functionalities.

## Key Components

* **Repair Claims:** View warranty repair claims with AI-suggested disposition categories and financial summaries for claims suggested for approval.
* **Sales Promotion Claim Cases:** Track claims submitted by dealers for sales promotions, including status and reimbursement amounts.
* **Pre-Authorization Requests:** Monitor dealer-submitted repair pre-authorization requests with status updates and filtering options.
* **Recall and Sales Promotion Campaigns:** Manage OEM campaigns with visibility into campaign status and ownership details.

## Benefits for ServiceNow Customers

By using the MCO workspace, customers can accelerate warranty and claims processing, improve accuracy through AI-assisted decisions, effectively manage dealer interactions, and oversee commercial campaigns in a unified, user-friendly environment. This workspace supports operational efficiency, risk mitigation, and enhanced visibility into manufacturing commercial operations.

## Next Steps

To maximize the workspace capabilities, explore additional configuration and usage guidance by setting up Manufacturing Commercial Operations within your ServiceNow environment.  
Use the Manufacturing Commercial Operations workspace to manage warranty claims, pre-authorizations, and campaigns. View personalized dashboards, filter records by status, and take action based on AI-suggested
dispositions.

## MCO workspace capabilities {#mco-landing-page__section_ty4_jxt_rjc}

The Manufacturing Commercial Operations workspace provides role-based landing pages that display personalized dashboards, case summaries, and performance metrics. Use the workspace to:

* Review and approve repair claims with AI-suggested dispositions
* Process pre-authorization requests from dealers
* Manage sales promotion and recall campaigns
* Filter claims and campaigns by status and risk level
* Toggle between gallery and list views

{#mco-landing-page__ul_tvn_5dx_rjc}  
Note:  
Users without AI plugins installed can view the non-AI experience.
Figure 1. CSM/FSM workspace landing page  
The agent workspace landing page includes different sections and components. It has the following capabilities:

* Toggle between gallery view and list view.
* View the isolated view of each module by selecting View all
* Create records.
{#mco-landing-page__ul_c2r_t51_sjc}
{#mco-landing-page__table_w3j_mwg_zfc__entry__2}

| Tabs/Fields | Description |
|-|-|
| Active claims | Number of active repair and sales promotion claims. |
| Active pre-authorization requests | Number of active pre-authorization requests received from the dealers. |
| Active campaigns | Number of active recall and sales promotion campaigns published by OEMs. |
[Table 1. Components of the agent workspace landing page]

{#mco-landing-page__table_w3j_mwg_zfc}

## Repair claim {#mco-landing-page__id_jhl_dk3_2jc}

The Repair Claims list displays warranty repair claims and their AI-suggested dispositions. Use the filter pills to narrow the list by disposition category.{#mco-landing-page__table_ur2_sk3_2jc__entry__2}

| Filters | Description |
|-|-|
| Suggested for Approval | Displays claims that have passed all validation checks and are within the approved threshold. |
| Suggested for Rejection | Displays claims flagged for rejection based on validation failures. |
| Suggested for Review | Displays claims that require manual review before a decision can be made. |
| Potential fraud | Displays claims flagged as potentially fraudulent by the AI agent. |
| All | Displays all repair claims regardless of disposition. |
[Table 2. Repair claim list]

{#mco-landing-page__table_ur2_sk3_2jc}  
When the Suggested for Approval filter is active, an AI-generated summary displays the total number of claims that have passed all checks and are within the approval threshold, along with a breakdown of the following amounts:{#mco-landing-page__table_fxj_s43_2jc__entry__2}

| Fields | Description |
|-|-|
| Total amount | Combined total of all charges across the filtered claims. |
| Total labor charges | Total labor costs across the filtered claims. |
| Total part charges | Total parts costs across the filtered claims. |
| Total miscellaneous charges | Total miscellaneous costs across the filtered claims. |
| Total external charges | Total external costs across the filtered claims. |
[ ]

{#mco-landing-page__table_fxj_s43_2jc}

Each claim card in the list displays the claim number, current state, and suggested action reason.

## Sales promotion claim case {#mco-landing-page__section_ihn_mn3_hjc}

The Sales promotion claim case list displays all claim cases submitted by dealers for active sales promotions.
{#mco-landing-page__table_hyd_cp3_2jc__entry__2}

| Filters | Description |
|-|-|
| All | Displays all claim cases. |
| Approved | Displays claim cases approved for reimbursement. |
| Rejected | Displays claim cases that were declined. |
| Pending Review | Displays claim cases awaiting review. |
[Table 3. Sales promotion claim case list]

{#mco-landing-page__table_hyd_cp3_2jc} {#mco-landing-page__table_ubl_kp3_2jc__entry__2}

| Fields | Description |
|-|-|
| Number | Unique identifier for the claim case. |
| Short description | Brief description of the claim. |
| Dealer | Dealer that submitted the claim. |
| Total claimed amount | Total amount submitted for reimbursement. |
| State | Current status of the claim case. |
[ ]

{#mco-landing-page__table_ubl_kp3_2jc}

## Pre-authorization request {#mco-landing-page__section_qjy_nn3_hjc}

The pre-authorized repair request list displays all pre-authorization requests submitted by dealers.{#mco-landing-page__table_up5_lq3_2jc__entry__2}

| Filters | Description |
|-|-|
| All | Displays all pre-authorization requests regardless of status. |
| Approved | Displays requests that have been approved. |
| Rejected | Displays requests that have been declined. |
| Pending Review | Displays requests that are awaiting review. |
[Table 4. Pre-Authorised repair request list]

{#mco-landing-page__table_up5_lq3_2jc}  
Each request displays the following information:{#mco-landing-page__table_asl_sq3_2jc__entry__2}

| Field | Description |
|-|-|
| Number | Unique identifier for the pre-authorization request. |
| State | Current status of the request. |
| Dealer | Dealer that submitted the request. |
| Updated | Date and time the request was last updated. |
[ ]

{#mco-landing-page__table_asl_sq3_2jc}

Use the Filter, Sort by, and Group by controls to refine and organize the list.

## Recall campaign {#mco-landing-page__section_v3j_rn3_hjc}

Displays all recall campaigns accessible to the logged-in user. Use the filter to narrow the list by campaign status.
{#mco-landing-page__table_kht_crn_2jc__entry__2}

| Filters | Description |
|-|-|
| All | Displays all the recall campaign regardless of status. |
| Approved | Displays campaigns that have been approved. |
| Rejected | Displays campaigns that have been declined. |
| Pending Review | Displays campaigns that are awaiting review. |
[Table 5. Recall campaign list]

{#mco-landing-page__table_kht_crn_2jc}

## Sales promotion {#mco-landing-page__section_s5c_sn3_hjc}

Displays all sales promotions accessible to the logged-in user. Use the filter to narrow the list by promotion status.
{#mco-landing-page__table_a2c_krn_2jc__entry__2}

| Filters | Description |
|-|-|
| All | Displays all the sales promotion campaign regardless of status. |
| Approved | Displays campaigns that have been approved. |
| Rejected | Displays campaigns that have been declined. |
| Pending Review | Displays campaigns that are awaiting review. |
[Table 6. Sales promotion list]

{#mco-landing-page__table_a2c_krn_2jc} {#mco-landing-page__table_pr3_mrn_2jc__entry__2}

| Fields | Description |
|-|-|
| Number | Unique identifier for the sales promotion. |
| State | Current status of the promotion. |
| Description | Brief description of the promotion. |
| Promotion Type | Type of promotion associated with the record. |
| Owner | User responsible for the promotion. |
[ ]

{#mco-landing-page__table_pr3_mrn_2jc}

## What to explore next {#mco-landing-page__section_vvm_v51_sjc}

To learn more about configuring and using MCO, see:

* [Set up Manufacturing Commercial Operations](https://www.servicenow.com/docs/GaGw6jUsDGLLOWqV8H4W8A "Manufacturing Commercial Operations requires initial configuration of key components before users can begin managing manufacturing operations. Configure warranty contracts, labor codes, product models, assets, install base items, and dealer relationships in the following table.")
* [Using MCO workspace](https://www.servicenow.com/docs/XiXGn13E4wmI38gaEwG4qg "The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.")
{#mco-landing-page__ul_q4f_cw1_sjc}