---
sourceDocument: Zurich Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/manufacturing

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Agents workspace

# Manufacturing Commercial Operations landing page (Agents workspace) {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manufacturing Commercial Operations enables OEMs or manufacturers to use Agents workspace as a landing page to create sales promotion and recall campaigns. It also enables the agents to view, submit, review, and approve
claims.
Figure 1. MCO workspace landing page

The agent workspace landing page includes different sections and components.
{#mco-landing-page__table_w3j_mwg_zfc__entry__2}

| Tabs/Fields | Description |
|-|-|
| Active claims | Number of active claims that includes repair, recall, and sales promotion claims. |
| Last updated in 7 days | Recently updated claims. |
| Active recall campaigns | Active campaigns created and published by OEMs. |
| Active sales promotions | Active sales promotion campaigns created and published by OEMs. |
[Table 1. Components of the agent workspace landing page]

{#mco-landing-page__table_w3j_mwg_zfc}
**Related concepts**   

* [Set up MCO](https://www.servicenow.com/docs/GaGw6jUsDGLLOWqV8H4W8A "Set up the Manufacturing Commercial Operations basic requirements.")
* [Set up sales promotion](https://www.servicenow.com/docs/2Sg3HvN4_NGuQ9o9RGkWcw "A sales promotion setup enables the manufacturers to configure the sales promotion details. It includes the promotion name, start and end date of the promotion, sales promotion type, and incentive details.")
* [Agent management](https://www.servicenow.com/docs/XiXGn13E4wmI38gaEwG4qg "The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.")