---
sourceDocument: Zurich Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/manufacturing

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claim

# Repair claim {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.
Figure 1. Repair claim workflow

## What to explore next {#mco-warranty-clms__section_qlg_zt1_sjc}

To learn more about configuring and using repair campaign, see:

* [Repair claims data model](https://www.servicenow.com/docs/sQoY3rwEVWiA2ESXivy36Q "The repair claims framework enables the dealer to raise a reimbursement claim request for the repair of the equipment or product that is under warranty contract.")
* [Install Manufacturing Commercial Operations](https://www.servicenow.com/docs/OifdFAQmKLjgKu0lHHeENA "Install the Manufacturing Commercial Operations Core application with the admin role.")
* [Implement a repair claim set up](https://www.servicenow.com/docs/cQRHKE6FbppVvpk4WA1hOA "Configure the Manufacturing repair claim system to manage product repairs, dealer submissions, and claim approvals across your OEM and dealer network.")
* [Repair claim for the dealer](https://www.servicenow.com/docs/AEwyFR45lBPdLnBsDLu5nA "The dealer portal enables the dealers to raise a claim request for the repair work that was performed for a product. The repair could have been done either under warranty or after the recall of the product.")
* [Repair claim](https://www.servicenow.com/docs/x6WfZXOhfe5pJmuzSgRxtg "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.")