---
sourceDocument: Zurich Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/manufacturing

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claims

# Repair claims {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.
Figure 1. Repair claim workflow  
1. Initiate claim: The dealer initiates the warranty or recall claim.
2. Search serial number: Dealer can search the claim details based on the serial number.
3. Enter claim job details: The dealer enters the job details in the dealer portal.
4. Enter parts and labor, misc services, attachments: The dealer enters the labor code and parts in the dealer portal.
5. Submit claim: The dealer submits the claims request to the OEM.
6. Review claim: OEM reviews the claims request submitted by the dealer.
7. Approve claim: OEM reviews the claims and either approves, rejects, partially approves, or sends back the claim.
8. Generate expense line: The claims agent processes the expense line and is generated only for approved or partially approved claims.
{#mco-warranty-clms__ol_ulk_yf5_lgc}
**Related concepts**   

* [Repair claims data model](https://www.servicenow.com/docs/sQoY3rwEVWiA2ESXivy36Q "The repair claims framework enables the dealer to raise a reimbursement claim request for the repair of the equipment or product that is under warranty contract.")
* [Repair claim](https://www.servicenow.com/docs/x6WfZXOhfe5pJmuzSgRxtg "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.")  
**Related tasks**   

* [Submit a repair claim for warranty](https://www.servicenow.com/docs/r7uWIR0N_cpv6kQHlA~3lQ "Create a warranty claim and submit it for approval.")
* [Submit a repair claim for recall](https://www.servicenow.com/docs/IJASeRm5G2hqhqncsSIrqQ "Create a recall claim and submit it for approval.")