---
sourceDocument: Zurich Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/mobile

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Usage Insights

# Usage Insights for mobile applications {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 13, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Usage Insights helps you understand usage and adoption of your mobile applications.

This video shows you how to analyze the user experience within your applications using Usage Insights.
The ServiceNow®
Usage Insights application provides views for monitoring key performance indicators of users of your web and mobile applications built with the ServiceNow mobile platform and web assets. Visualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.  
There are two mobile applications with the primary difference being the personas they serve.

Now Mobile

:   Includes workflows for  ITSM, HR, ITAM, ITBM, CSM, WSD, LSD, and Safe Workplace  customers.Focuses on the general employee or requester persona and allows users to work with requests, find information or people
    across the organization, and interact with Virtual Agent.

Mobile Agent

:   Includes workflows for  ITSM, FSM, CSM, ITAM, ITOM, ITBM, SecOps, GRC, LSD, and Procurement  customers.Mobile Agent focuses on the fulfiller or agent persona.

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**Related topics**   

* [Usage Insights](https://www.servicenow.com/docs/access?context=user-exp-analytics-landing&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US)