---
sourceDocument: Zurich Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/now-intelligence

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Custom content PDF export limitations

# Custom content PDF export limitations {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read


When you create custom content to be placed as widgets on dashboards and home pages, you must perform extra tests before you export the content to PDF.

## Outside of ServiceNow
support {#custom-content-pdf-export-limitations__section_esk_rgm_ndb}

As with any custom implementations, several actions have limited or no support when they are beyond the control of ServiceNow.

* Custom content blocks: Content blocks that are not part of the base system or part of a plugin.
* Custom content blocks: The number of content blocks containing report visualizations may affect export success. Successful export may also be intermittent.
* Custom interactive filters (dynamic content blocks).
* Custom Iframes, including Iframes that link back to existing UI pages and scripts.
* Custom widgets: widgets not created by ServiceNow.
* Custom Global UI scripts: UI scripts that are not part of the base system.
* Custom UI pages: UI pages that are not part of the base system.
* Custom script includes: Script includes that are not part of the base system.
{#custom-content-pdf-export-limitations__ul_nvp_5jm_ndb}

PDF export engines do not render pages the same way a browser does. PDF export
functionality supports the following web technologies: HTML 4, CSS2, and JavaScript 1.5.
Content block developers are responsible for testing their code against PDF export and for
adjusting their implementation to these limitations.