--- sourceDocument: Zurich Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/now-intelligence Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Responsive dashboard properties # Responsive dashboard properties {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Responsive dashboard properties Responsive dashboard properties in ServiceNow allow customers to customize the behavior and appearance of Core UI dashboards. These settings are managed underSystem Properties \> Dashboard Propertiesand provide control over how dashboards render, share, and display within the platform. These configurations are specific to Core UI dashboards and do not apply to the newer Platform Analytics dashboards. Show full answer Show less ## Key Features * **Unified Analytics Workspace Experience:** Enabling the `com.glide.par.unifiedanalytics.enabled` property allows users to see both Core UI (responsive) and Platform Analytics dashboards together in the Analytics Center, improving dashboard accessibility and drill-down capabilities. * **Secure Sharing Restrictions:** The `glide.cms.dashboards.sharingwithsecuresearch` property restricts the list of users, groups, and roles visible during dashboard sharing based on access control rules (ACLs). This enhances security but may impact performance depending on ACL complexity. * **Role-Based Sharing Permissions:** The `glide.cms.sharedashboards.role` property lets administrators specify which roles can share their own dashboards. Leaving this empty allows all users to share. Note that admin and dashboardadmin roles bypass these restrictions and can share any dashboard. * **Widget Rendering Controls:** Properties such as `glide.canvas.grid.widgetperformancethreshold` and `glide.canvas.grid.widgetrenderconcurrentmax` govern the maximum rendering time for widgets and the number of widgets that can render simultaneously, helping optimize dashboard performance. * **Widget Caching Duration:** The `glide.canvas.grid.widgetcachettl` property defines how long widgets remain cached in the browser, balancing freshness of data with load efficiency. * **Sharing Search Results Limits:** The `glide.cms.dashboards.sharing.search.maxRecords` property controls the number of users, groups, and roles returned when searching in the Share panel, per category. Proper tuning avoids missing expected results or causing performance issues. ## Practical Implications for ServiceNow Customers * By configuring these properties, customers can tailor dashboard sharing and visibility to meet their organizational security and collaboration policies. * Performance-related settings enable administrators to optimize user experience by managing widget rendering times and concurrency, which is particularly important for dashboards with many widgets. * Understanding the trade-offs between security restrictions and system performance is critical when enabling secure sharing features. * Customers can unify dashboard experiences by enabling the unified analytics workspace, improving analytics accessibility across different dashboard types. Use properties to fine-tune dashboard behavior and appearance. Note: This topic refers to Core UI dashboards. If you are looking for information about the newer Platform Analytics dashboards, see [Dashboards in Platform Analytics](https://www.servicenow.com/docs/zzjPuhJ_NCJZq7ptHCI8RQ "Dashboards are canvasses for organizing and sharing data visually. They contain data visualizations, filters, and other visual elements."). Navigate to System PropertiesDashboard Properties to configure the main responsive dashboard properties. ## Responsive Dashboard properties {#dashboard-properties__table_x3q_xgb_fbb__entry__2} | Property | Description | |-|-| | Enable the unified analytics workspace experience, which shows all responsive dashboards and Next Experience dashboards in the same overview in the Analytics Center. com.glide.par.unified_analytics.enabled | * Type: true \| false * Default value: false * Location: System PropertiesDashboard Properties {#dashboard-properties__ul_vsx_ssm_vwb} When enabled, users see both Platform Analytics and core UI (responsive) dashboards in the Analytics Center. Users can still drill down to KPI details from responsive dashboard indicator visualizations. | | Apply security rules to the list of users, user groups, and roles that are visible when sharing dashboards. glide.cms.dashboards.sharing_with_secure_search | * Type: true \| false * Default value: false * Location: System PropertiesDashboard Properties {#dashboard-properties__ul_iwq_4ks_p2b} When enabled, the list of users, user groups, and roles that are visible in the sharing panel is restricted. The restriction is based on the configuration of the sys_user, sys_user_group, and sys_user_role ACLs. For more information, see [Access control list rules](https://www.servicenow.com/docs/access?context=access-control-rules&version=zurich&pubname=zurich-platform-security&ft:locale=en-US). There is a performance penalty associated with enabling this property. Performance degradation may be based on the number and complexity of business rules and ACLs on your instance. | | Specify a comma-separated list of roles that can share their own dashboards. glide.cms.share_dashboards.role | * Type: string * Default value: EmptyWhen this property is empty, all users can share their own dashboards. * Location: System PropertiesDashboard Properties {#dashboard-properties__ul_rbm_p4s_p2b} Note: Properties that restrict dashboard sharing do not apply to users with the admin and dashboard_admin roles. Users with these two roles can always share any dashboard. | | Maximum number of seconds for a widget to render on a responsive dashboard. glide.canvas.grid.widget_performance_threshold | * Type: integer * Default value: none * Location: System PropertiesDashboard Properties {#dashboard-properties__ul_iyv_d5b_fbb} For more information, see [Optimize widget rendering time on responsive dashboards](https://www.servicenow.com/docs/0IRzqh5_L0Sq7I9yKPa75A "Large dashboards can take a long time to render, especially when widgets depend on complex queries or queries on large tables. You can use system properties to optimize how widgets load."). | | Maximum number of widgets that can render simultaneously on a responsive dashboard. glide.canvas.grid.widget_render_concurrent_max | * Type: integer * Default value: 3 * Location: System PropertiesDashboard Properties {#dashboard-properties__ul_zb3_35b_fbb} For more information, see [Optimize widget rendering time on responsive dashboards](https://www.servicenow.com/docs/0IRzqh5_L0Sq7I9yKPa75A "Large dashboards can take a long time to render, especially when widgets depend on complex queries or queries on large tables. You can use system properties to optimize how widgets load."). | | Number of seconds that responsive dashboard widgets are cached in the browser. glide.canvas.grid.widget_cache_ttl | * Type: integer * Default value: 2 * Location: System PropertiesDashboard Properties {#dashboard-properties__ul_xb1_j5b_fbb} | | Number of users, groups, and roles returned when searching for a name in the Share panel of a Responsive Dashboard. The value of this property is per category, so the default value of 100 may yield 300 results - 100 users, 100 groups, and 100 roles. glide.cms.dashboards.sharing.search.maxRecords | * Type: integer * Default value: 100 * Location: sys_properties.list {#dashboard-properties__ul_p2t_kqb_1dc} Setting the value too low can cause the expected results not to be found. The minimum value is 5. Setting the value too high can cause performance issues. | [ ] {#dashboard-properties__table_x3q_xgb_fbb} *[\>]: and then